Glow Dreaming Sleep Easy Questions & Answers

Also, it always switches off at random times. Sometimes it will last hours, other times it switches off after 10 minutes or half an hour. It’s always different so I don’t know what’s happening

Hi Tamika. Thanks so much for reaching out. Please contact our amazing customer care team at customercare@glowdreaming.com and they will be more than happy to assist you with it. Have a wonderful day, Gabi xxx

Mine has done the same thing

Hi Daniel. Thanks so much for reaching out. Please email us at customercare@glowdreaming.com and we will be more than happy to assist you with this! Have a lovely day, Gabi xxx

There’s nothing amazing or caring about your customer care.

Hi Max. I am so sorry to hear this. We pride ourselves in the unique customer service we provide so I am sorry to hear this hasn't been your experience with us. May I ask who you have been dealing with so I can look into this for you? I look forward to your reply. Thanks so much, Gabi x

Mine is only just over a year old and is doing this.

Hi Jessica. Thanks so much for reaching out. Please email us at customercare@glowdreaming.com and we will be more than happy to assist you with this! Have a lovely day, Gabi xxx

Hi Charmaine. Thanks for reaching out. Unfortunately if you set the timer, you cannot only have the humidifier on for a shorter time frame - it will run the entire time. The humidifier is a really great function to help with your little ones sleep - is there any reason you wouldn't want it on for the duration of your little ones sleep?

Hi there. I am so sorry you are experiencing issues with your Glow. Please email our amazing customer care team at customercare@glowdreaming.com and they will happily walk you through a simple reset of your unit which should hopefully rectify this sound issue. Have a lovely day, Gabi x

Thanks Gabi! I will :)

Hi there, we have the exact same problem. It happened in the middle of last night. I bought the machine in March last year. Contacted the customer service team already

Omg !! Our situation is exact the same, it happens when it's out of warranty :(

Hi there. I am so sorry you are having issues with your Glow unit. Can you please confirm your email address so I can ensure one of our amazing customer care team members get back to you as quickly as possible. Thanks so much, Gabi x

Did they help you out Gabi? I’m having the exact same issue.

Hi there. I am so sorry you are experiencing issues with your Glow. Please email our amazing customer care team at customercare@glowdreaming.com and they will happily walk you through a simple reset of your unit which should hopefully rectify this sound issue. Have a lovely day xx

We had the same problem with 2 of ours

Hi Clare. Thanks so much for reaching out :) Please email our customer care team at customercare@glowdreaming.com and they will be more than happy to assist you with this! Thanks so much, Gabi xxx

Hi Max. Thanks so much for reaching out. I'm so sorry you are having issues with your Glow, but rest assured, we are here to help you resolve these issues as quickly as possible. Please email our amazing customer care team at customercare@glowdreaming.com and they will have this issue resolved for you as quickly as possible. Thanks so much, Gabi x

We have the same issue and this is our second replacement. Were you able to fix it?

Hi Nicole. I am so sorry to hear you are having issues with your replacement unit as well. Please reach out to us at customercare@glowdreaming.com and we will have this issue resolved for you as quickly as possible. Thanks so much, Gabi x

They gave me a generic solution. Didn’t work. They should just straight up send you a new one. It’s obvious there’s a fault.

Hi Max They sent me a replacement (after requesting a video showing the fault). My replacement has now started to do the same thing! It’s so frustrating as it originally started playing up after only 2/3 months of use. It’s a disappointing experience for us so far!

Hi Ana. I am so sorry you are having issues with your replacement unit - this should definitely not be happening. Can you please let me know your email address as I would love to have this resolved for you. I look forward to hearing from you soon. Thanks so much, Gabi x

Mine is doing the exact same thing! It goes to an almost silent pulsing noise and can’t be turned back up properly without unplugging it. But it happens every single time so it’s infuriating. And it was already replaced once with the same fault. It seems to be a common issue in here!

Hi Stephanie. I have just replied to your email :) I will have this sorted out for you as swiftly as possible xxx Gabi

Mine is also doing this. It’s getting really annoying cos it wakes up my baby. I do really love this machine but not sure what else to do.

Hi Nakita! Thanks for your message. Please email as at customercare@glowdreaming.com and we will be more than happy to assist you with this! Have a lovely day, Gabi x

I’m also having the same issue, this is my second unit. The first one I have had for 3 and a half years and had to throw it out as it would be on the loudest setting then would go real quiet during the night, it kept on doing it until one day it turned off and wouldn’t turn back on. My unit I’ve had now I’ve had for only 8 months and it is doing the exact same thing. Last night I had to get up 3 times to turn it off at the wall and back on for it to be loud again! Super annoying and clearly a common problem. This needs to be rectified or they are going to be getting a lot more bad reviews!

Yup. That’s the exact problem. And worse thing is glow dreaming know about it and still make you jump through hoops to get replacement. Which I still haven’t received.

Hi Kimmy. Thanks so much for reaching out. I am so sorry to hear you are having issues with your Glow unit. Please email our amazing customer care team at customercare@glowdreaming.com and they will happily help rectify this issue for you. Have a wonderful day, Gabi x

Hi Max. Thanks for your message. Please let me know your email address and I will happily look into this for you. Thanks so much, Gabi x

This is happening to us too! At first it was a couple of times here and there and now it is constant. We can't use it anymore as the risk of it waking my 10 month old is too high. Its not even a year old. Very disappointed. Would like a replacement please, though that doesn't look like a promising solution either going off previous comments!!

Hi Bec. Thanks so much for reaching out. Please contact our customer care team at customercare@glowdreaming.com and they will be more than happy to assist you under warranty. Have a wonderful day, Gabi x

Hi there - so sorry to hear that you are experiencing a fault with your Glow. All Glow Dreaming units have a 12-month warranty. We'd like to share some handy troubleshooting tips with you. If you could email us at customercare@glowdreaming.com we'd be happy to help.

You have to press the timer button to turn the humidifier on, press it once for 2 hours twice for 4 and 3x for 10 hours. I've been wondering for 3 nights why the water isn't coming out ha!

Hi Chris! Ami is completely right - fill the water tank with about 400ml fresh, cold tap water, then replace the lid and tap the Timer button to start the humidifier :) Ensure the water tank isn't too full so there is enough room for the cool mist to generate. If you need any more support please email our team and we'll be happy to help: customercare@glowdreaming.com x

All 3 of mine have done this - contacted customer service and was told to “unplug and plug back in” which obviously didn’t work. Then was told I must have been pressing the buttons too hard and it’s broken it or not waiting 3 seconds each time I push a button !! Worst product and worst customer service !! To think I tried 3 times for the same result makes me so annoyed

Arghh thats so frustrating! Ive tried everything and nothing works must be faulty. This is the reason why i have it though

Hi Tash - I'm sorry to hear you're having some trouble with your Glow. If you contact our Customer Care team we will ask you to do a quick reset for us in case that fixes your issue, and if not we will take you through next steps. If your Glow is still inside the 12 month warranty period we can replace it for you asap - contact us at customercare@glowdreaming.com We respond to all emails within 1 business day xx

This has happened to me too!

If you fill the humidifier to the full line the water usually lasts about 12 hours. So I usually fill it in the night and again in the morning with fresh water and fresh drops.

Hi Clare! It's important to change out the water and drops between each use, and to wipe out the unit between each use too. Refill the unit with fresh water to just below the Max line and add the recommended dosage of drops for your little one based on their age. A bottle of essential oil should last about 2 months, depending on how much you use and how often xx

Hi Janine! if you hold down on the LED light button it turns the light off meaning you can just press it again to go to the lowest red setting

Hi Jacob! Thanks for your question - start with the loudest setting while your bub is settling and you are still awake and moving around the house. The loudest volume is calibrated to be within a safe range for newborn ears, while still being loud enough to cover as much household noise as possible, preventing unnecessary wake ups. If you find the loudest setting too loud for yourself once you turn in for the night, you can then turn the volume down to the lowest setting overnight. Our Sleep Team are also here to help - you can email us anytime at customercare@glowdreaming.com x

Yes, we have had three machines and all have eventually started doing this.

Is it faulty or just the machine? It's so annoying and everytime we turn it on and off at the PowerPoint my son wakes up.

Hey Court!

This is definitely a fault. Please reach out to our team! :)

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Both of ours are doing the same.

Hi Simon - please contact our team for support if you're experiencing any issues, we're here to help: customercare@glowdreaming.com xx

Please follow it up with glowdreaming Simon. They were amazing with the fault replacement, they just respond via email at 11pm most the time so just have a bit of patience but I found them so good to deal with, I hope you do to.

Mine has been doing this after just a few months. Every night I have to unplug and turn back on during the night

Hi Belinda - please reach out to our team for support with this. We're here to help: customercare@glowdreaming.com xx

Hi Hayley, yes you can turn it off. It has 3 settings of ‘red’ light for night, 3 settings of ‘green’ light for day &/or you can choose to have it ‘off’ & have no light.... it’s a wonderful, beautiful lamp!, hope this helps you x

Hey Ida! Please try resetting your unit. Unplug it from the wall and allow it to sit for 1 hour before plugging it in again. Please reach out to customer care through the link below for any further assistance!

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We purchased through glow dreaming's website.

Hey there Josephine!

You can buy the Glow Dreaming from our website. :)

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All the best, Glow Dreaming.

We haven't had white dust :) the oils are so pure

My daughter was two when she started using it and it has worked really well. She is used to a very dark room too but loves the red light. If you read the science behind it, it explains how it works in the brain :)

Thanks Kelly, I'll give it a go!

In all honesty, I would 100% take it with me if we were going away anywhere no matter how long for. If it is some kind of familiarity for them in a new/unusual space and it means they will be more likely to sleep then I do not see any issue with it :)