HAAN Multi Purpose Floor Steamer SI-A70 Questions & Answers

I ordered some off Amazon

hi. it is hard to comment on rough surfaced tiles as ultra-microfiber pad might not be able to glide on.

You haven't given us much of a description of the problem (ie how old is the device? when did the fault start? Does the power turn on and then off or is it just the steam that starts then stops? How long does it work for before it 'stops' etc). Without more information it makes it difficult to provide much assistance. However, you may want to try the following; 1. Remove the handheld steamer unit from the floor mopping housing and handle. 2. Fill the water tank with water and place back into the steamer unit. 3. Plug the unit into a power outlet and press the power button on the top of the unit - a light should illuminate. Note: When you first turn on the device you should hear a clicking sound for approx 20 seconds while the device is warming up (this is normal). After approx 30 seconds the clicking noise will stop and you should be able to easily detect steam coming from the nozzle of the device. If the device will not turn 'on', OR turns 'on' BUT no steam can be detected coming from the device then it sounds like a faulty unit and should return it to HAAN for repair/replacement.

hi. please send email to admin@haanaustralia.com.au for further assistance. thanks

When it is turned on it heats up and steams for a few minutes then turns itself off. After a while it starts up again but once more it only steams for one or two minutes before tuning off. your suggestion please.

Rosemary

seems motor needs replacement. pls contact us via email: admin@haanaustralia.com.au if you are in Australia. thanks

I no longer have my mop. I gave it to the Good Samaritans.

hi. we are out of stock for few items and hence unable to add to cart for purchasing at the moment. will advise once stocks are back in. thanks HAAN

When can I expect to be able to get tank top? I first tried 2 weeks ago when I had to replace the cracked water tank . The mop is useless without the tank cap

I am still without a water tank cap so cannot use the water tank, or the mop. It seems fraudulent to sell a product that cannot be used because an essential part is missing, what is the company going to do about it!

They have been "out of stock" for more than a year - and still out of stock! I was lucky enough to find a repair store that had one spare that they gave me, but the cap has broken - again, so not being used. Australian customer service is nil, and I think they might be going out of business.

Thank you. I agree. A poor product and no customer service. Unfortunately the steam mop which zi bought was a Choice recommendation at the time

I’m wanting a cap too. The USA store seems to have but not ship to Australia. So annoying. Surely the Australian business could get from them!!?

I’m needing caps too

Should I just throw it away? If I can’t get a replacement cap, I can’t use it

I would call the company and check with them to be sure if it is suitable for a slate floor. They have an office here in AU (NSW?) Google for the contact details.

I have found it is great for sterilisation, toilets, shower recess and mattress etc. I haven’t a reason to use in my oven as it is one that burns off the stuff at high heat. It doesn’t get rid of mould, only mould remover does that. Used it in my sliding door tracks, helped lift the dirt there.

DON'T...I have had to replace the BRITTLE water tanks 4 times now at a cost of $9.95 each! I'm very disappointed....Today I went to steam mop my floor ready for my husband's 60th birthday tomorrow and guess what...ANOTHER cracked water tank. You will be let down so research another brand...

I can't answer definitively however a few times it has been tough to pull my tank free. This maybe caused by calcium build up causing high pressure and heat between the rubber suction of the cap contact. Maybe push down and use a solvent.. C-L-R or WD40 good luck. Descale ur mop.

Haan is good, though heavy and wieldy. I can't remember what the Choice number one pick was, but the number 2 was the Kmart steam mop at about $45. I have got one of these and it is better than the Haan or the Wertheim. There are good write-ups on this on product review. Good luck.

Wow really? Thanks so much suzley!

Do not get the Haan! A poor product and no service.

Can't be exact. Bought it online.

Hi. You can order online - external link 

From what I recall, it is not freestanding, but has to lean up against something.

Thank you for your prompt response. I would find that annoying.

It can stand on its own with the large pad holder in place although it leans forward very slightly and I would be concerned on the pressure on the pad holder plate if it was standing all the time so I lean it against the wall.

Thank you Robk. It doesn't seem too much of an inconvenience to not have it freestanding. I appreciate your feedback.

HI Rosey

I would not be able to answer that question for you as I myself have not come across a good cleaning steam mop for grout..

You may look into commercial mops for rough tiles.

Cheers and good luck..!!

Hi Rosey I subscribe to CHOICE magazine and while they review them they also say none clean the grout. Personally I buy Long Life grout cleaner from Bunnings, a long handled type toothbrush and spray it on leave for a minute and wash off. It works a dream, even tho labor intensive. It is usually just in kitchen area. I have a friend who has an electric scrubber but again it is not crash hot on the grout. Hope this helps.

I have throught about this, but have not done it

Like the last writer, I have not done it neither. However, I did use it to clean our glass dining table and buffet table, the result were perfect!

Yes it can be used on carpets. It does refresh the carpet/rug but it does not remove stains of any sort.

It sanitizes with a glider attachment, but doesn't clean

I am not sure as I have only used the mop on a newly laid kitchen/family room tiled floor. But it does leave it clean and not streaky.

I don't know what other mop you are asking about, all I can say is I am extremely happy with my Haan as it gets into every corner with it's rotating head and does keep your grout looking new, if the grout is a bit off as mine was before I purchased my Haan, clean it first with plain cheap white vinegar and tooth brush (well worth the effort), since then my Haan has kept the grout lovely and clean, you must also take a bit of care yourself as these mops are domestic and not professional, if you get a bit of a grubby spot you just leave the steam there a bit longer, I did a lot of research before I bought mine, looking at all steam mops, I chose Haan and glad I did because it really works have had mine for over 2 years and still does the job beautifully, and Haan really looks after there customers, hope this answers your question.

I am using it on a very large area as well. We went for lower gloss tiles but it does not leave steaks on the high gloss porcelain we have in the entrance..

DON'T BUY A WERTHEIM!!! About five years ago I bought three Wertheim SM1000 steam mops from Godfreys at Northlakes. I got one for myself, one for my daughter and one for my son. None of us has used the mops on many occasions because they are inefficient, cumbersome to use and don't even produce much steam, always leaving us with a very wet floor. My daughter was so frustrated with the poor performance of her mop that she threw it in the rubbish bin. My son uses his occasionally and says it still produces some steam, I have just attempted to mop my vinyl floors with my mop and the best I can get is a luke warm cleaning pad with no hope of heating up to steam temperature! I ended up with a water logged floor which I had to clean up with a normal Woolworths type foam pad mop. So, my Wertheim SM1000 still looks brand new but certainly does not or never has performed as new. I find that this product is a total waste of money

DON'T BUY A WERTHEIM!!! About five years ago I bought three Wertheim SM1000 steam mops from Godfreys at Northlakes. I got one for myself, one for my daughter and one for my son. None of us has used the mops on many occasions because they are inefficient, cumbersome to use and don't even produce much steam, always leaving us with a very wet floor. My daughter was so frustrated with the poor performance of her mop that she threw it in the rubbish bin. My son uses his occasionally and says it still produces some steam, I have just attempted to mop my vinyl floors with my mop and the best I can get is a luke warm cleaning pad with no hope of heating up to steam temperature! I ended up with a water logged floor which I had to clean up with a normal Woolworths type foam pad mop. So, my Wertheim SM1000 still looks brand new but certainly does not or never has performed as new. I find that this product is a total waste of money

The model I purchased has the cord attached. But it is a long cord that winds up nicely.