Hoover Action Pets Questions & Answers

When it gets too clogged with pet hair, you can remove the head but it is still in an L shape. You can remove the brush part with a screwdriver and loosen it that way - I use metal skewers to loosen it from the hose end. Same with the hose bit where hair gets stuck too - shorten the hose as much as possible. I have cut a section of garden hose that will push hair out - unless it's so clogged that it becomes a big issue. I still find that part annoying, I think it's a design fault but it's also my fault for not emptying the canister enough. Don't let the canister get full. It's easier to empty it than it is to unclog the head and hose. And with pet hair, it fills up very quickly. But- to answer your question, it can be done. Give yourself time to be patient.

Hi Ricky, Unfortunately the Hoover Action Pets has been discontinued and is no longer available. However, when sold this machine had a RRP of $499. Regards, The Hoover Team

Hi Mel, Replacement parts for this machine, including the powerhead, are available to order through your nearest Godfreys store or over the phone by calling 1800 815 270. Regards. The Hoover Team

Hi Trudy, Thank you for your enquiry. This part of the canister can be tapped out against the side of the bin when emptying. It is also recommended to have the machine serviced ever 6-12 months for internal components of the machine to be cleaned out, machines can be booked in for servicing through your nearest Godfreys store. It is also recommended to replace the filter every 6-12 month, this will help to reduce these areas being blocked. Regards, The Hoover Team

Thankyou for your reply. It is still a short coming in the manufacturing of the product to not allow the purchaser to access that area more easily to clean it if they choose to.

Hi, The filters may be due for replacement, it is recommended to replace these every 6-9 months. If issues are still occurring, unfortunately the machine will need to be rebooked in through your nearest Godfreys store for another inspection. You can also contact us on 1800 815 270 for assistance and escalations if needed. Regards, The Hoover Team

Thanks for your response the filters are still in near perfect condition and I clean them regularly so I'm pretty sure that's not it, but I will take it to Godfreys again, the second time that I took it down for the same problem the store assistant just made it way too hard said that I needed to have every single part of vacuum there at the store which I didn't think was necessary but I will try them again thank you

Hi, Even with regular cleaning dust can still get trapped inside the filter which is why the require replacement every 6-9 months. We do advise to take all parts in when booking the machine in for inspection so that the machine can be checked correct and thoroughly. Regards, The Hoover Team

Hi Nadene, The machine may need a service and be due for replacement filters, it is recommended to replace the filters every 6-9 months. The machine can be taken into your nearest Godfreys store to be booked in for servicing and to purchase replacement filters. Regards, The Hoover Team

Hello. I dont have a manual as I purchased a demo model however I just removed the hose from the machine by pressing the 2 sides at the end of the hose and then simply pulled it out. I took the canister off to do this. I believe it's a safety feature perhaps as there is electricity at that connection so if in on mode that would be hazardous. Take the canister off and remove from power point then give it a go. Hope this helps, if not the place of purchase will be able to assist with this problem. Take care

Mine is a bagged 5007PH model does not have a cannister but, thanks for your reply.

Hi Alan, The button on the hose itself should allow it to release away from the main unit. If you are unable to pull this apart, you are most welcome to bring this into your local Godfreys store for the staff to assist further.

Regards, The Hoover Team

Hi Urooj, Thanks for your query. Please bring your machine, powerhead and receipt (if under warranty) into your nearest Godfreys store for the staff to inspect - They will be able to advise your next steps. Good luck with your machine.

Regards, The Godfreys Team

Hi Rhonda, We would not recommend washing the barrel as if there is any moisture when using the machine, it can damage the motor. Also if there is any sign of water in the machine, the warranty is automatically void. We would recommend using a clean microfibre cloth to clean the inside of the dust canister. Hope this helps.

Regards, The Hoover Team

Maybe use the brush attachment...not sure with that one sorry.

Hi, The powerhead attachment can be used to clean mattresses. Regards, The Hoover Team

Do you think maybe there are things stuck in the roller part?

Hi, There may be something stuck in the brush, the belt might have stretch/broken or there may be a connection issues in the head, rod, hose or machine. We would recommend taking the machine into your nearest Godfreys store for inspection and repairs as needed. Regards, The Hoover Team

I’ve taken it to Godfreys and they suggested I give the head a good clean which I did. I think it’s happy now

Hi Christine, The latch on the lid can be replaced. For replacement the machine will need to be booked in through your nearest Godfreys store. Regards, The Hoover Team

Not sure. Your best to take it to Godfrey's to get looked at.

Hi Sofia, We would recommend to check the filters and machine for blockages. The filters may also be due for replacement, it is recommended to replace them every 6-9 months. If you are still experiencing issues it would be best to take the machine into your nearest Godfreys store for further inspection. Regards, The Hoover Team

Hi Sofia, We would recommend to check the filters and machine for blockages. The filters may also be due for replacement, it is recommended to replace them every 6-9 months. If you are still experiencing issues it would be best to take the machine into your nearest Godfreys store for further inspection. Regards, The Hoover Team

Mine has never done it. I would ring your local Godfrey's store and see how they can help you.

Hi Nellie, This is not a known fault with the hose, however, any vacuum hose can kink. If you are after a replacement hose, they can be purchase through your nearest Godfreys store or over the phone by calling 1800 815 270. Part Number: 31210073 Price: $89 Regards, The Hoover Team

Hi Julie, Unfortunately this machine does not have reverse cycle. However, the hose can be disconnected from the machine and the rod then turned around so the handle is at the opening of the machine. Use a cloth to block any gaps and turn the machine on, this should suck out any blockages within the handle section. Regards, The Hoover Team

Thank you so much. I will try that. If unsuccessful I’ll take it to godfreys where I bought it and get them to have a go. I’m very impressed that you answered my question. Cheers.