??!
5 photos
Hoover Action Pets

Hoover Action Pets Questions & Answers

Bagged, Bagless
3.7 from 103 reviews · View Statistics

19 questions from our users

francis fountain

francis fountainasked

Action Pets

my turbo head keeps turning off

3 answers
Maria
Maria

My unit is just terrible .....but hoover will not help there happy they got my money now there taking no responsibility typical

Epc
Epc

Useless or of the worst vacuum cleaners

Hoover
Godfrey G.Hoover

Hi Francis,
We are very sorry to hear of the issues you have experienced with your machine.
Please take this machine into your nearest Godfreys Store with your proof of purchase to be inspected by the staff and if need be, booked in with our repair team to inspect and test further. If the machine is not under the warranty, please see below link for more information on repairs:
https://www.godfreys.com.au/vacuum-servicing-repairs
Good luck with your machine!
Regards,
The Hoover Team

Kerrin L.

Kerrin L.asked

Action Pets

we just bought a 5007ph action pets vac. what setting should the variable speed dial be set to?

1 answer
Hoover
Godfrey G.Hoover

Hi Kerrin.
The suction strength needed will be different for all flooring types.
There is a guide on the machine showing curtains, upholstery, rugs, carpet and hard floors, the images will light up as the dial is rotated.
Regards,
The Hoover Team

Maggie

Maggieasked

Action Pets

Hi
How much does this unit weigh in k.g as I find it quite heavy when it drags behind me while I’m vacuuming it’s not lightweight at all

2 answers
Hoover
Godfrey G.Hoover

Hi Maggie,
The weight of the Hoover Action Pets is 8.2kg.
Regards,
The Hoover Team

Maria
Maria

Yes I hate it ......worse money i have ever spent

Maggie

Maggieasked

Action Pets

Hi
What is the weight of this unit in kilograms as I find it quite heavy when it drags behind me while vacuuming. Not lightweight at all

1 answer
Hoover
Godfrey G.Hoover

Hi Maggie,
The weight of the Hoover Action Pets is 8.2kg.
Regards,
The Hoover Team

Mandi

Mandiasked

Action Pets

Hi . Will a power head from the Hoover Action fit the Hoover Mode model . Thank you

1 answer
Hoover
Godfrey G.Hoover

Hi Mandi,
Yes, the replacement powerheads for the Action series can be used on the Mode, however, depending on the age of the mode the rod may also need to be replaced for the new powerhead to fit.
Regards,
The Hoover Team

Lisa W.

Lisa W.asked

Action Pets

Does anyone have info on the display on the barrel , meaning etc .. it not in manual
Thsnks

2 answers
Hoover
Godfrey G.Hoover

Hi Lisa,
This is for the suction control and is changed with the dial between the on/off button the the cord retract button.
There are images depicting different cleaning items, curtains, upholstery, rugs, carpet and hard floor, these are there to be used as a guide for the suction setting needed for different applications.
Regards,
The Hoover Team

Lisa W.
Lisa W.

Thank you..

Jen1944.

Jen1944.asked

Action Pets

Where can we get the instruction book for this vacuum cleaner as ours has been lost

1 answer
Hoover
Godfrey G.Hoover

Hi Jen,
We will be happy to send through a copy of the user manual for the Action Pets.
Please contact us on 1300 360 845 to provide your details for this to be send this through.
Regards,
The Hoover Team

Ross D.

Ross D.asked

Action Pets

Hi there,I to have just been given the same model hoover it was used a couple of times by Nan then home help came and used their own, however its imaaculate ,still in the box but on reading the book, it says about adjusting the Power head!! there is NO instruction as to how to do it, and I have looked all over and can not see any adjuster or anything that would do it,,Strange?? Please reply..Michael of Coromandel Town..

1 answer
Hoover
Godfrey G.Hoover

Hi,
Unfortunately this machine does not come with the adjustable powerhead, this is a misprint in the manual and has been corrected.
We apologise for the inconvenience and confusion caused.
Regards,
The Hoover Team

Zoe

Zoeasked

Action Pets

I have this and have always loved it. Today the power head kept cutting out, therefore I am not getting the clean on the carpets I normally would. The led lights are still coming on so it has power but after a second the vibration stops. I have pulled out the roller as it had hair on it. Am I doing something wrong or has it died?

1 answer
Hoover
Godfrey G.Hoover

Hi Zoe,
We are sorry to hear of the issues you are experiencing with the powerhead on your machine.
There may be a connection issue.
We recommend taking the machine into your nearest Godfreys store for further inspection and any repairs or replacement parts as needed.
Regards,
The Hoover Team

Cam

Camasked

Action Pets

My vacuum literally just died whilst using ...no power at all
Is there a suggested quick fix

2 answers
Hoover
Godfrey G.Hoover

Hi Cam,
The machine may have overheated.
Please check the head, rod, hose and filter for blockages and try turning it on again once it has cooled down.
Regards,
The Hoover Team

Joanna
Joanna

Turn off and retract plug back into vacuum let cool down, check bag is not full and make sure you pull plug cord all the way out before turning it on again sometimes they don't turn on unless cord is fully out

Elizabeth A.

Elizabeth A.asked

Action Pets

I brought one of these recently and the dirt goes into a square behind the dust barrel which is part of the main motor section before it starts to accumulate in the dust barrel. Clearly the square is not meant to filling up with dust.

3 answers
WendyChef
WendyChef

Hmm, mine doesn't do this at all. Can you take it back to the store?

Hoover
Godfrey G.Hoover

Hi Elizabeth,
We would recommend to check the filters of your machine and give them a good clean, it is also recommended to replace the filters every 6-12 months.
If you are still experiencing issues we would recommend taking the machine into your nearest Godfreys store, when they are open, for further inspection.
Please be advised that due to the COVID-19 outbreak the Godfreys stores and service centres are currently closed.
Regards,
The Hoover Team

Elizabeth A.
Elizabeth A.

It is brand new. I think there is a filter missing, from reading the thread above. There was nothing in the box.

Australyve

Australyveasked

Action Pets

My three-year old Hoover Action Pets broke at the level of the white plastic circle on top of the main unit, into which you fit the end of the hose. I see bits of white plastic and a loose screw. The white plastic circle is loose now. It looks like the plastic got brittle and snapped at the screw. After only 3 years, that's disappointing. Any idea if it's fixable?

1 answer
Hoover
Godfrey G.Hoover

Hello,
We would recommend to have the machine booked in through your nearest Godfreys store for further inspection just to make sure there are no faults with the machine.
Please feel free to contact us on 1300 360 845 to discuss further.
Regards,
The Hoover Team

hooverer

hoovererasked

Action Pets

How do you remove the plastic mesh panel on top so that you can replace the black foam filter underneath (that sits above the exhaust filter)? Have been trying to prise it off with a screwdriver, but half of it won't budge.

No answers
rhonda

rhondaasked

Action Pets

Looking for vacuum efficient picking up long hair on carpets. Tired of wasting money on vacuums that don't work

1 answer
Anushka
Anushka

Hi Rhonda, I would say this vacuum definitely works on human hair and let hair (I have a long hair cat with lots of fine hair) , the only thing is human hair will get caught around the brush motor head part, but most vacuum with a motorised brush will have this issue too

Naomi M.

Naomi M.asked

Action Pets

Has any one ever had the power action head stop working it comes on and within 10secs in back off...

3 answers
antje
antje

Have you checked the powerhead for any obstructions like hair, carpet thread that can be caught up around the brushes etc. and carefully cut with scissors and pull debris out, check the underside of power head by removing screw and clean brushes and checking the belt drive is not broken if so replace it. Also check that the power head has clicked in properly to the extension arm.

Naomi M.
Naomi M.

Yep have done all of that

Rita E.
Rita E.

On two occasions when the powerhead hasn't fully clicked into place and not switched on at the handle.

Brenda W.

Brenda W.asked

Action Pets

Where do you put all filters

1 answer
antje
antje

There should be 2. Open the lid, where the dust bag sits and put the thick exhaust filter with corrugation in the slot on top. The inlet filter, larger and thin, clips into a bracket behind the dust bag. These should be cleaned with lukewarm water (no soap) every 6mths. let them dry for 24hrs before putting back in machine

Cheryll H.

Cheryll H.asked

Action Pets

I just baught a hoover action vaccum 5019 ph action it says you can adjust the height for diferent types of carpet how is this done

No answers
barney

barneyasked

Action Pets

Anybody had problems with "maximum" light flashing red and the exhaust panel becoming very hot? Machine works well but when suction is changed to maximum, the sound changes like something is being sucked into the filter and the light starts flashing. The filter cover and that section of the cleaner becomes very hot.....Has worked perfectly until this morning....any suggestions? Purchased in August 2017

2 answers
Rara79
Rara79

I have had this happen also but only when there’s something obstructing the stem or hose. Check your stem and hose or power head aren’t blocked at all and if you have the bag saver attachment empty it and give it a clean. I take the hose out of the vacuum turn it around and put the wrong end of the hose in the vacuum and switch on. This often sucks whatever is blocking the vacuum hose back out again. Once the blockage is cleared everything goes back to normal again.

barney
barney

Thank you. Will try reversing the hose. Have washed filters but don't have bag saver attachment. If nothing else will take to Godfrey's tomorrow.

Victoria

Victoriaasked

Action Pets

How do you turn up the suction power?

1 answer
Deb F
Deb F

Turn the dial clockwise and the lights light up as suction increases

Get an answer from our members and Hoover representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.