Hoover Vortex Pro 5231 Questions & Answers
My Hoover vortex pro is the best vac I’ve ever had but I had the battery reconditioned (because you don’t make them anymore) and it works beautifully for 5 mins then slows down and does not suck. Please help me
I managed to buy a new battery... Not sure if U can still do that.... However, I had the same problem.... Now I just press the torbo ( carpet button) and it stays on ! Hope this helps
Hello Does anyone know where I can get an internal hose for the vortex or an alternative option. I can’t find one anywhere :s
Where does one go now Godfreys has shut down? I need a new battery as it only lasts for minute after fully charged.
I brought mine thru Mydeals ... I think it was about $99 ... fast delivery and I've had the new battery for 2 yrs now I think and it hasn't missed a beat ! Still only last 30mins tho
Thank you. I checked there and they're sold out.
I opted to have my battery rebuilt and now it lasts longer than it did when it was brand new. external link
I love mine Hoover Vortex Pro!. Use it on low usually for 15 mins & high for 5 mins - every 2 days. Now after almost 4 yr., the motor cuts out after 5 secs (on high) but I can use it on low for my 10 min. Does this indicate that the battery needs changing? i.e. do I expect to change the battery every 4 years despite it charging well & charging normally? Filter is clean & recently changed. Or is the vacuum cleaner defective and so I need to replace it? Grateful for advice. Warm regards, Lea Thin
Yes, I'd buy a new battery. I brought mine thru MyDeals around $100. I read the directions this time and I keep it on charge and turned on 24/7..... I never use the 2nd setting as it's not required really. Level 1 setting is strong enough for my home. I only have 2 room with carpet and find level 1 works perfect. Level 2 drains the battery very quickly. The battery never lasts more then 30 mins... I think that's why they stop making these cleaners
Where do I get a new filter from?
My vortex pro starts on low,but going to full power it goes for a little while and stops. This keeps doing the same many times and then comes right, what's the problem?
Yes, mine does the same. It starts and the light is green and then after maybe less than a minute the light changes to red and it stops. Turn it back on and the light is green again and the same thing happens. Turn it on again and possibly it will keep going this time. I have no idea why this happens so all in all I just don't use it. Sorry I can't help Gary
Hi Gary, There may be an issues with the PCB. We would recommend taking the machine into your nearest Godfreys store for further inspection. Regards, The Hoover Team
This power loss seems to be related to the battery. Even when fully charged, on full power turbo only lasts about 10secs. A new one costs over $100!
Hi My Hoover vortex turns off after 10 secs or less and then will start again and do the same thing, I have checked and cleaned everything possible, tested battery and shows full charge, Rarely used but out of warranty, This seems to be a common problem with the machine, is it a lemon?
Hi John, We are very sorry to hear of the issues you have experienced with your machine. Please take the machine and charger into your nearest Godfreys Store with your proof of purchase to be inspected by the staff. If need be, they will book the machine in with our repair team to inspect and test further. Please see the link below to assist with locating your nearest Godfreys Store: external link As your machine is outside the warranty, please see below for repair options: external link Good luck with your machine!
Regards, The Godfreys Team
my hoover vacuum is not working
Hi Jess, We are sorry to hear of any issues you are experiencing with your machine. We would recommend taking the machine and charger into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection. Regards, The Hoover Team
my hoover 5231 keeps stopping after 10 mins works ok
Hi Ken, The runtime for the Hoover Vortex is up to 9 minutes on high and up to 28 minutes on low. If you are not getting these runtimes then we would recommend taking the machine and charger into your nearest Godfreys store to be booked in for further inspection and resolution. Regards, The Hoover Team
my hover 5231 keeps stopping after 10 min use runs ok
Hi Ken, The runtime for the Hoover Vortex is up to 9 minutes on high and up to 28 minutes on low. If you are not getting these runtimes then we would recommend taking the machine and charger into your nearest Godfreys store to be booked in for further inspection and resolution. Regards, The Hoover Team
hi how to replace hose on vortex proper head
Hi Lynn, For this part to be replaced the head does need to be taken apart. We do not recommend for this to be done at home and advise to have the machine booked in through your nearest Godfreys store for technicians to replace this part for you. Regards, The Hoover Team
I have a Vortex Pro that runs for 31 minutes on low power with nothing attached ie stick or dust bin. When running on high power, it runs for 20 seconds then cuts out. I press the trigger and it runs again for 20 seconds ad infinitum. I've called Hoover who only offer "Send it in for assessment". Not good enough for an item that I paid $500 for. It's obviously not the battery or a blockage so an initial diagnosis over the phone should be possible. What to do now???
Hi, We are sorry to hear of the issues you are experiencing with your machine. The machine will need to be taken into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection in order to determine the cause of the fault and provide resolution. Regards, The Hoover Team
This is the same rhetoric I received from the call centre and Godfrey's. They told me it was probably the battery and that diagnosis is wrong. It's going in the bin along with your reputation.
Hi, If the issues is not with the batter then it may be with the PCB, however, the machine will need to be inspected by a qualified qualified technician to confirm this. Unfortunately this is not something that is able to be done over the phone. Regards, The Hoover Team
After spending $600 on the Hoover Vortex Pro and 2 years of sheer hell of owning it, I bought a $100 VAX and it's far better on every level I would never but another HOOVER product EVER
I am having a similar problem with the cleaner working for about 30 seconds on high and then stops. Will work longer on low power but then runs out of power altogether. I will take it to Godfrey’s for a check but I doubt if I will buy another Hoover product as this one was expensive and has had minimal use in the 3 years we have had it. I have had lesser known vacuum cleaners that are much cheaper and lasted much longer without costly maintenance.
Hi Since purchasing (about a year ago), the red/green recharge light has sporadically stayed off. After switching the power-point on the wall on and off a few times, it seems to reset the unit, and the red/green light illuminates again. However, it has become more frequent, and is now at the point where the light is extinguished more times than it actually works, when returning the vacuum to the recharge cradle. Can you please advise what I should do. Thanks in advance
Trash it and buy another vacuum. 2 years of endless problems with mine to no avail. Would never ever buy HOOVER product again.
Hi, We are sorry to hear of the issues you are experiencing with your machine. This may be an issues with the light or PCB. Please take the machine into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection and repairs. Regards, The Hoover Team
Hoover sounds like a recording
I too have exact same issues. Bit of snatch and grab with this model from Hoover
My Hoover Vortex Pro Stick, fully charged, runs for a short period then sounds like it is ceasing up and stops. It restarts but then the same thing happens. It has been cleaned, rollers and dust compartment. Any suggestions. Very annoying. Rose.
Hi Rose, This may be a battery, motor or PCB issue. Please take the machine into your nearest Godfreys store, with proof of purchase, for further inspection and resolution. Regards, The Hoover Team
Best thing you can do is trash it and buy something not a HOOVER
My vortex power head does not spin. It is clean and free of any fouling. Any ideas?
Hi Steve, There may be an issue with the gears, belt or connection. We would recommend taking the machine onto your nearest Godfreys store, to be booked in for further inspection so the issue can be confirmed and resolution provided. Regards, The Hoover Team
Fixed it. The spade connection had come off. Just needed popping back on.
Hi Steve, We are glad to hear that this was a quick fix. Regards, The Hoover Team
Just went to use my hoover vortex pro and its not charged and wont charge.What is the battery life on this before I have to pay for a new battery.I would have thought it would last at least as long as the warranty after spending $600 on it.Not Happy!!
Hi, We are sorry to hear that your machine is not charging. We are unable to advise of the lifetime on the battery as this will depend on usage, recharging and other environmental factors. The battery for this machine does come with a 12 month warranty. We would recommend taking the machine and charger into your nearest Godfreys store for inspection to determine the fault and provide resolution. Regards, The Hoover Team
why does my Hoover Vortex Pro keep cutting out? I was told there was a split in the hose - whole powerhead had to be replaced. This didn't fix the problem. Of course it's just a few months outside warranty. I paid a lot of money for this rubbish machine.
Hi Suzie, There may be an issue with the charger, battery or PCB. We would recommend taking the machine into your nearest store to be booked in for further inspection to confirm the issue and advise on resolution. Regards, The Hoover Team
Same, it was a lot of money for not a very good machine -- cuts out - just out of warranty, also the issue with emptying the dust, such a hassle, pulling each piece apart and having to brush all sections, so I bought a Dyson instead, should I sell the vortex pro... giving someone else a dud, dreadful design, dreadful battery time and a waste of money, $600 down the drain.
We have had this machine for 30 months without any issues. The small flexible hose in the power head has split. Can anyone tell me where I can get a replacement hose so as I van fix the problem.
Hi Greg, These hoses are available as spare parts, however, we are currently out of stock with more due to arrive mid-late July. Part Number: 33156152 Price: $4.95 The replacement hose can be purchase through your nearest Godfreys store or over the phone by calling 1800 815 270. Regards, The Hoover Team
Thank you for your help
If i cannot find a proof of purchase receipt , can i quote the serial number and the store where i purchased it (Godfreys Geraldton WA , since closed) to get a new proof of purchase ?
I'm pretty sure godfreys keeps a record of all your transactions for 8 yrs. Calling another godfreys store may put you on the right path. I'm not going to five any legal advice for consumer law regading this.
Hi Jeff, Proof of Purchase can be obtained from Godfreys by calling 1800 815 270 or emailing customerservice@godfreys.com.au. Regards, The Hoover Team
I bought this Hoover stick vac pro and it won't work or charge on its dock. Geraldton Godfreys WA has since left town. Who can fix it , as close as possible.
Hi Jeff, We are sorry to hear of the issues you are experiencing with your machine. Please contact Godfreys on 1800 815 270, or via email at customerservice@godfreys.com.au, and they will be happy to assist with having your machine booked in. Regards, The Hoover Team
Get an answer from our members
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.