ICH iCleaner 120 Questions & Answers

You can either take it into your local pool shop or have a go at replacing it yourself. It's not a difficult DIY with the right tools. See the following link - external link 

Thanks Aaron, but that shows how to replace the sponge wheel not the tracks, although i assume the disassembly is similar, although it doesn’t show how to remove the track from the side track/cog assembly.

Frank, the drive belts are easy to replace. You can purchase the parts directly from Robo-Tek external link  If you are however struggling to replace the belts yourself, simply take it into the store if you're in Victoria and are able to. Or, take it to a local pool guy who I'm sure for a few bucks would be willing to replace the belts for you. Just order them from the store first.

Sophie, when you're not using the remote, it goes into automatic mode...which from my understanding is the 2hr timer. I don't think you can change the timer without it. Are you missing the remote to change the timing? You can purchase a new one here for $74 external link 

I have one somewhere. How do i change the timer to 2 hours please and thankyou.without remote

Take the side apart that isn't tracking. It sounds like the drive shaft coupling block may not be engaged in the shaft block. these are two tiny metal pieces that allow the right or left side to track separately. Give the store a call if you need to. Steve Scown would be more than happy to help walk you through it. If it's too tricky, you could always bring it in and they could check it for you.

Sounds as though it needs a service, Trevor. Usually if you keep up the maintenance up on these things, they last forever. I have two, one as a spare. The small parts that break down are easily replaceable yourself. I've never had anything go wrong with the motor and I've had mine since 2016. I bought the second one as a back up. Give the store a call.

Hi Colin and Maree, The iCleaner continued to improve over the last 10 years, and we reBranded last year to Robo-Tek, simply becdause our product was so much better than our branding.... Some of the improvements include the material used in the drive belts, the shape and fitting of the filter Bag, additional protection to the motors within the motor box and the inclusion of a 3 year unlimited hour warranty on the motor box...Recently we have improved the caddy. Basically, the iCleaner was a seriously good cleaner, that needed a few refinements, and we have done that, and will continue to do that over the journey. The grreat thin about our improvements, is they can be retro-fitted to any previous icleaner regardless of its age. if you have any other questions, please do not hesitate to contact us. PS. The review from 2014 was from a competitor...which we have requested to be deleted many times....

Hi paul, If the tracks are under 2 years, old, there will be no charge to replace them, (in which case call us 03 9357 5662 ) Otherwise, you can order replacement at external link  and there is a video under ROBO-HELP that shows how to put them on.

Our one came with 2 years warranty but this should be mentioned on your receipt. The box did say 3 years but that is apparently for the motor only. Just drop it back at your retailer and they should send it back to the importer. Mine had to be send back to Melbourne for the second warranty issue and did take a few weeks.

If you call them directly they are very helpful re warranty, repairs etc. You may need to send it back by my experience is that they do their best to resolve.

Hi Jade, I assume this is resolved...the warranty is 2 years on the component you are talking about, and it will be covered (as you have reported this well within that period. Firstly try a different circuit in your house. The RCD is designed to identify earth leakages, so it may be letting you know you have an electrical fault/leak in the home. Other than that, it could be faulty, and we will sort it out. call us 03 9357 5662

I would contact them directly as it is under warranty. My experience is that they are very helpful over the phone/repairs if needed.

Contact details below: Steve service@roboticpoolcleaning.com.au 03 9357 5662

Thanks Andrew.

Hi Fred, We only recommend them in Liner Pools where the Liner is atleast .75mm thick. The reason for this, is that Sand can be caught between the steel shell of the pool, and the liner. If the liner is too thin, when any robot touches the wall with anything other than the sponge rollers at the front or rear, there is a risk that the sand will penetrate the liner... Apart from that, where the liner is thicker, the robots work fine. Regarding the Ladder, each ladder if different, but provided it cant wedge its way under it, or drive through, they generally try to climb it, and once the robot sensors it is falling backwards ( Past vertical) it will reverse away from the ladder. Hope this helps..... Sorry for the delay....We just found this review site.

Steve service@roboticpoolcleaning.com.au 03 9357 5662

If anyone on this forum has questions regarding the iCleaner, please direct them to the email above.

We are here to help.

Yes, I had this happen a few months ago and ended buying another from their website.

If it’s under warranty call them as they are generally good with advice, sorting this stuff out.

Hi Paul I have not had this issue. Ours was repaired but they wanted to charge us several hundred dollars even though it was new/within warranty. Their repair service and advice was very good and in the end it was done free of charge as it should have been. It has worked fine since - last 6 weeks or so with no issues and cleans the pool really well. Check the tracking on the rollers or give them a call.

Andrew, this could be a broken component in the drive mechanism, or a faulty button on the control panel, that is getting stuck... If it is not sorted out, please get in touch. Warranty is 2 years, so provide a proof of purchase, and it wont cost you a cent.

We are here to help .

service@roboticpoolcleaning.com.au 03 9357 5662

I don't see why not. It's a very gentle cleaner, with foam rollers and suction through filter bag.

I would check with the distributor just in case.

When new, the sponge rollers have a bit too much buoyancy in them. Give it a few days and see how it goes, but that's what I found after I serviced my unit recently.