Kaden KS Series Questions & Answers
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hi mate I have been a ac installer for many years last year Reece suggested to put in some Kaden units I put in my place .and they have worked well .but one unit now has a fused control board in outdoor unit who should I contact for warranty. Regards philip
Good Morning Philip, Thank you for contacting Kaden Air Conditioning, We are sorry to hear you are having issues with your Kaden KS Split System. If you can please email through your details to Kaden.Enquiry@reece.com.au, one of our team will be able to assist you with lodging a warranty claim.
Kind Regards, Kaden Air Conditioning Team
My ks12 is only blowing hot air.. I’ve turned off on outside terminal but still hot air when switched to cold.
Hi Timmy, We're sorry to hear you're having trouble with your Kaden Split System. So that we can help resolve this, could you please kindly provide your contact details to external link We will then contact you directly and help you lodge a service call to have your unit inspected.
Kind regards, Team Kaden
why does the brand new unit continuously sound like a helicopter over head
Give it time Nicole...it;s just wearing in....once settled, you won't even notice it running.
my wall vibrates because of it i dont think its a wear in issue
I don't recall having that problem. Have you asked your installer?
Sure have and they say they can’t hear it but he even said wait for the helicopter to pass over and I was it’s the condenser it’s like the fan is unbalanced
Hi Nicole, We're sorry to hear you're having trouble with your Kaden Split System as it shouldn't make a noise that loud. So that we can help resolve this, could you please kindly provide your contact details to external link . We will then contact you directly and help you lodge a service call to have your unit inspected.
Kind regards, Team Kaden
I had a Kaden aircon installed and it doesnt cool dowm the room at all how can this be fixed? Thanks Phill.
Best you contact your installer..I have 4 Laden's and have never had a problem with any of them. Did the installer run the Aircon for a bit after installation?
Hi Phillip, We're sorry to hear you're having trouble with your Kaden Split System. So that we can help resolve this, could you please kindly provide your contact details to external link . We will then contact you directly and help you lodge a service call to have your unit inspected.
Kind regards, Team Kaden
when heating is on the fan is noisy
when heating is on the fan is noisy
Unfortunately I haven't had to use the heater as yet
Why does our split system continuously blow cold air when set on warm? We turn it on, it blows warm for a while, then switches to cold. It's not the defrost happening, we're not in freezing conditions and it happens too often.
Hi Nan, Thanks for your enquiry. We're sorry to hear you're having trouble with your Kaden air conditioner. It sounds like there may be a refrigerant leak which can result in some of the issues you have mentioned above.
For further assistance and to lodge a service call, please contact our Customer Care team on 1800 080 055.
Kind regards,
Team Kaden
Hi. Thanks for reply. We had it serviced/cleaned the other day. He checked all the bits and bobs, didn't mention any leaks
We have just had a 5kw Kaden installed and after using the aircon once it now makes a noise when its off. Its quite loud and very irritating as it doesn't stop. My partner says it kind of sounds like a fan rubbing or something similar even tho it is off.
Hi Sheree, Thanks for your enquiry. We're sorry to hear you're having trouble with the Kaden air conditioner. If you could please provide your contact details to kaden.support@reece.com.au, our support team will be in touch to assist.
We look forward to hearing from you soon.
Kind regards,
Team Kaden
Sounds like an installation problem..I have 4 Kaden's and have never had a problem
Can you tell we what the Warranty time is on this unit ? And which refrigerant gas is runs off please ? Regards Pip Mangano
Hi Pip M.
Thanks for your enquiry.
Our KS split system series has a full 5 years parts and labour warranty and runs on R410a refrigerant gas.
Kind regards,
Team Kaden
When we turn the unit on it makes a grinding like noise and it does not cool the room down,, I checked the pipes and 1 of them seems to have froze over so I turned the unit off but this seems to be happening alot,, what can I do to get 8t to cool the room??
Hi Blinks K, Thanks for your enquiry. We're sorry to hear you're having trouble with the Kaden air conditioner. If you could please provide your contact details to kaden.support@reece.com.au, one of our Kaden Technical Product Specialists will contact you directly to assist.
We look forward to hearing from you soon.
Kind regards,
Team Kaden
Hi, we have just moved into a new home on the NW coast of Tasmania our previous home had 2 Daiken AC units. the new home has 2 Kaden AC units installed - a KS24 in the living space and a smaller 4.2kw unit in the formal lounge. At this point in time we are not particularly happy with the performance of the KS24, the unit, initially seems to heat the space quite quickly but then of a night time with an outside temperature the unit goes into DF mode virtually every 45min to 1 hour, the outside temp is not particularly cold - 8 to 10 degrees, This has also occurred during the day when the outside temp is around 12 degrees. Our previous Daiken AC units would not go into defrost mode until the temp was around 3 degree or less (when you would expect frost outside). The other issue with this unit is when the nominated air temperature is reached the unit goes into standby mode where the external unit shuts down but the fan on the internal units continues to circulate air which either is or seems to be cold air.
Can you provide some feedback or advice regards these issues please.
Steve H
Hi Steve, Thanks for your inquiry. Our Technical Team would be more than happy to speak with you personally to provide feedback and advice, Could you please provide us with your contact details at external link and we can contact you directly.
Look forward to hearing from you soon.
Kind regards,
Kaden Heating and Cooling
P4 comes up in the heat mode
P4 comes up while trying to operate the heat mode
Hi Robert, Thanks for your inquiry. We're sorry to hear you're having trouble with the Kaden air conditioner. Could you please provide your contact details and any relevant information at kaden.support@reece.com.au and one of our Kaden Technical specialists will be more than happy to assist you with your inquiry.
Look forward to hearing from you soon.
Kind regards, Kaden Heating and Cooling
i installed kayden for a client 6 months ago with a orange pump was called back as it s fan appears to surge and it sometimes spitswater and does not cool any where i expected it . the small one i installed in the bed rm is so much better. any surgestions
Hi Benno, Thanks for your inquiry. We're sorry to hear you're having trouble with the Kaden air conditioner that you installed. If you could please provide your contact details to kaden.support@reece.com.au one of our Kaden Technical Product Specialists will be more than happy to assist you with your inquiry.
Look forward to hearing from you soon.
Kind regards, Kaden Heating and Cooling
Hi, I Would like to know more about the USB wireless Capability if it is compatible for this model KS12, Not much info; on it though, KADEN could you please explain if its available or do i have to use a Sensibo unit instead ? THANK YOU joe t
Hi, you will need a USB dongle. You can purchase from Reece HVAC.
Why does the unit continue to blow cool air even when the temperature is reached?
Hi Gavin, Thank you for inquiry. The Kaden KS split system air conditioner features inverter technology which allows the system to provide different amounts of cooling to reach and maintain the set temperature in the most efficient way.
The indoor unit will continue to blow air even once the set temperature is reached to help maintain the temperature in the room rather than turning on and off and once the temperature drops below the set temperature for a certain period of time the outdoor unit will power down.
By inverting up and down will help to save energy by allowing the setpoint to be reached and maintained more efficiently and helps to increase the longevity of the unit.
If you have any further questions about your unit please feel free to contact us at kaden.support@reece.com.au.
Kind regards, Kaden Heating and Cooling
just had kaden installed will not go cooler than 26.7 degrees why?
Hi Steven, We are sorry to hear about the issue you are experiencing with your Kaden Air Conditioner. Could you please provide us with your contact details and any relevant information at kaden.support@reece.com.au so we can look into the matter further for, you and our Kaden technical specialist will contact you and assist you with your concerns.
Kind regards, Kaden Heating and Cooling
Sorry it has taken awhile to respond , problem solved. As it stood it was no way a fault of the kaden unit apologies if implied at all was very frustrating to have installed and not positive result unit working great going to be cold not cool summer was gas leak again no way unit fault
We recently moved into a new unit. The unit has a new KS24 installed. The installation manual advises that a wind baffle can be located in front of the outside unit to minimize the effect of strong winds. What distance should this be ? Currently the inside unit struggles to maintain 20 degrees on cold nights. Slows down and blows out cool air. Who should we contact? Thanks Peter Jose. email: pjtjose6@bigpond.com
I recently had a KS24 installed. I've been away for a few months and on returning and using the system note that the heat does not work at all. I recall it working on the day of installation for the few minutes that I had it on, but it hasn't been used since. I've checked all trouble shooting ideas. Very disappointing. Can you help, or do I need to go back to the installer? thanks
Hi Donna, Sorry to hear about your unit not working. We can potentially diagnose the problem over the phone or get one of our after sales agents out to look over the unit for you if you like? To arrange this you will need to call 1800 080 055 and arrange a time suitable for you.
Please let me know if you have any further questions.
Kaden is pretty good I had the same trouble the installer at the time was no help but Kaden sent someone out who looked at it and reported back to Kaden they then replaced the whole system the installers were great the heater on it works well haven't tried the air as yet because there hasn't been many cool days speak with them on there customer service line they are very good at answering any of your questions and they will tell you what they will do there was no problem with them giving me a new one they arranged everything hope this helps
how am I to get this machine fixed if I can not even get him to ring your service people and give them the invoice it has been 4 weeks heat and cold and I have a fan stuck in the wall can you help me get it fixed or send some one out thank you
Hi Ellen, You will not have to get him to call our customer care team, you can do so on 1800 080 055. Or alternatively if you provide your number we can give you to call to arrange a service agent to come out and look at your air conditioner.
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