Amila A.
Amila A. · WD 2 Premium

Hi I have been the owner of Karcher WD2 Premium for the last 4 years. Recently, it started an issue with intermittent stopping of the machine. Now the machine does not work when the power line is connected. What may be the probable cause? How do I get this repaired? Any place in Canberra

Karcher
Karcher   DM   

Hi Amila, We are truly sorry to hear about your recent experience with our WD 2 Premium Wet & Dry Vacuum. We strive to deliver products that meet or exceed our customers' expectations, and it's disheartening to learn that we fell short in your case. Your feedback is invaluable to us as it helps us identify areas for improvement and ensures that we can prevent similar issues from occurring in the future. If you'd be willing to share more details about your experience, including the specific issues you encountered with the product, we would greatly appreciate it and make things right for you. Please feel free to reach out to our Customer Care team on 1800 675 714 or email us at CustomerCare@au.karcher.com and one of our team members will be more than happy to assist. Regards, The Customer Care team at Kärcher

Constance G.
Constance G. · WD 2 Premium

Why is it so loud and it blows dust out

Karen and lynden
Karen and lynden · WD 2 Premium

Karcher now don’t offer refund for their inferior junk. Their new policy is warranty repair so you cannot return it for a refund from place of purchase. They will only try to repair the heap Of junk so you are stuck with it. What a waste of money. Never ever buy this brand again.

jack
jack · WD 2 Premium

no instructions how to install filter bag

Elkin
Elkin  

I know it’s really annoying. I figure out that it needs to put a plastic ring, that comes in the box, inside the base. That plastic ring holds the bag.

charles
charles · WD 2 Premium

Hi my karcher 2 WD blows out the dust it sucks up

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