Kleva Krapof Super Slim Power Vac Questions & Answers

Hi Heather, Thank you for your question! The Kleva Range Super Slim Vac comes with a 4‑year warranty from the date of purchase If you have any issues during that time or need assistance with your vacuum, our support team is always happy to help — just contact us at support@klevarange.com.au or call 02 9387 4100.

Warm regards, The Kleva Range Team

I sent mine back. Kleva is not a company to deal with. I had no end of trouble trying to send mine back. Be aware of the catch in returning. You pay for the return postage. I sent mine back from WA and it cost OVER one hundred dollars post. I would not deal with the at all with ANY product.

I’m from WA as well! Greatttt I do not look forward to dealing with them! Thanks so much for your reply

Hi Leslie and Loo, we’re very sorry to hear about the issues you’ve experienced with your vacuum and the return process. We appreciate your feedback and are reviewing our processes to improve the experience for our customers. If either of you would like further assistance, please reach out to support@klevarange.com.au so our team can help directly.

Thank you I have emailed the support team

Hi Jill, Thank you for getting in touch — we completely understand your concerns, especially when making a careful purchase on a tight budget. As we offer same-day dispatch, there is a very limited window (approximately 15 minutes after placing the order) to make any changes or cancellations. If your order was placed earlier this morning and hasn’t already been processed, please contact our customer service team immediately so we can check the status and assist where possible.

We genuinely appreciate your feedback and are always here to help with product guidance, tips, or support should you decide to give the Super Slim Vacuum a try.

Warm regards, — The Kleva Range Team

You certainly have made the wrong decision! Get your money back and run! This vacuum would have to be the worst i have ever used. It gives me anxiety when its time to empty my because the canister is so hard to remove ! The suction is almost zero ... i wasted $600 on something they advertise as the best thing out there but I would prefer to go buy a kmart one than to stress over this thing for another day... Just saying folks Do NOT and I mean do not buy this vacuum!!

We're truly sorry to hear about your experience and appreciate you taking the time to share your honest feedback. It’s clear the product didn’t meet your expectations, particularly in terms of suction performance and ease of use, and we understand how frustrating that must be—especially after such a significant purchase.

Your comments have been passed along to our product team for review, as we are always looking for ways to improve. If you haven’t already, please reach out to our customer support team — we’d like the opportunity to assist you further and make things right where possible.

Hi Al, thank you for sharing your experience. We’re sorry to hear your Super Slim Vac is only working intermittently—that’s definitely not the performance we expect from our products. Since you've already cleaned and replaced the filters with no improvement, we’d recommend getting in touch with our customer service team so we can assist you further.

Please reach out to us at 02 9387 0411 or email support@klevarange.com.au, and we’ll be happy to help resolve this for you.

Hi there, please email our support team at support@klevarange.com.au :)

Hi Julie,

Could you send an example of where you have seen both please? For our Slim Vac it is 60days money back guarantee. :)

On the Krapof website, the Slim Vac is advertised with 60 day Money back guarantee, the returns policy states 30 days MBG. Thanks for your reply, are there conditions or can I return in not happy with it

Hi Julie, Thank you for bringing this to our attention! Our returns have a minimum 30 day money back guarantee but for some of our products, like the Slim Vac, do have an extended Money Back Guarantee period :) You are more than welcome to trial the product and return it within 60 days if it's not for you!

If you would like to find out more information about the product or our returns policy, please do not hesitate to call us on 0293874100 and one of our friendly sales team would be more than happy to answer any questions you may have :)

Kind regards, The Kleva Range

Thank you

No problem :)

Hi Erica, please email our support team on support@klevarange.com.au :)

I’ve tried to email but it’s not sending - saying the email is wrong.

Hi Erica, my apologies. You can always call us on (02) 9387 4100 also :)

I didn't answer battery life question because I don't know.

Hi Pinky, please email our support team at support@klevarange.com.au :)

Hi Stefanie,

Are the buttons on both sides jammed? I would suggest to try manoeuvre it and wiggle it slowly up and down using the buttons to try release it from the thread. :)

Hi there, The battery use time for the Super Slim Power Vac is: MIN: 40 min - 45 min (Daily cleaning mode) & MAX: Up to 15 min (Max cleaning mode). You can find more information here:https://klevarange.com.au/products/slim-vac-3000

Kind regards, Kleva Range

Hi Parsnips, I don't know how long a battery lasts and I could not find anywhere on the Kleva Range where you can buy new ones. Perhaps ask again as Kleva Range have not answered your question.

Hi there, Hope you are well. You can buy replacement batteries with our Customer Service department. You can contact us on (02) 9387 4100. Kind regards, Kleva Range

There is a button underneath the base of the clear cannister. Press to remove the cannister and filter from the stick. To clear the hair from around and inside the filter, lift the little black lug to remove the top of the filter, then pull out the rest of the filter and remove the hair wrapped around it. I give the round pleated paper filter a tap to remove trapped dirt and reassemble to continue vacuuming. After I finish vacuuming, I also wash out the thin foam filter, air dry and reassemble the the filter bits, place filter back in clear cannister (by matching 3 lugs to same shaped holes in the clear cannister. Then place assembled cannister and filter onto stick by placing the top of filter under the motor and the rectangular hole in the cannister against the stick. When the cannister/filter is in the correct place, the catch at its base will hold everything firmly in place. It is a bit of a process but you will get good at it fairly quickly as I have to empty the cannister many times each time I vacuum. The vac works well. It's just this constant stopping to empty the cannister and clean the hair/fluff from around the filter that drives me nuts. Hope this helps

Ah thank you will give that ago. Yeah I've got it for quick dog fluff pick up for in-between big vacuum. Unsure really if it's worth the struggle lol I did finally work out how to get the whole dust thingy off but then I had a real hassle getting it back in Alot of hard work just for a quick clean up really.. thank you I will try to pull the black rubber up then the rest. Instead of taking the whole cannister out??? Just didn't wanna break it as quite fragile plastic. Cheers for that appreciated Debbie. I need to be patient lol

Hi there! Yes this is exactly how you can empty the full container should any debris make it's way up the top. Just remove the container from the vacuum and then the filter from the container! Kind Regards, the Kleva Range