33 questions from our users
Hi, the hard floor power head to my A9 Ultimate has stopped working - does not spin at all when attached. It moves a very small amount when vacuum is initially turned on, but then nothing. Has this happened to anyone else and if so, was there a reason it was doing this? Thank you
Purchased the A9 essential maybe 4 months ago, within the first 2 weeks I had it back at the place of purchase due to batteries not charging (would put on charge at 6pm wake up in the morning and was still flashing on one bar) they replaced the charging dock and appears to have sorted that issue. Now a couple months later it will not power up? You press the power button and the battery displays comes up and the third bar flashes but that's it? Any idea why it would be doing this? I have cleaned and rinsed and filters ect and didn't help? Switched the batteries ect and nothing
My issue (poor suction) is different to what you're experiencing so I'm not sure I can be of any help to you. I suggest you take it back to the retailer and demand a refund, or if it is still under warranty, get the retailer to send it back to LG for their assessment. Good luck!
Can the LG model A9 stick vacuum be used on Bamboo wooden floors? Some other makes are reported to scratch wooden floors. I want to buy one stick cordless vacuum for wooden floors and thick pile carpets on stairs and floors. Appreciate your feedback. Pamela.
Thanks Kerry, I’ll have to rethink my purchase for a more expensive vacuum stick with a wooden floor attachment.
The motor in the carpet cleaner attachment is no longer working - any ideas how to fix? My husband took it apart and could find nothing wrong with it.
Hi i have an A9 master 2X model of a cordless vacuum smart inverter 140 watt have u any idea how to replace the lid ive purchased waiting to arrive how does it come off the vacuum the broken one
Why are my power heads cutting out, hard floor one won’t even work now.
I purchased the LG CordZero A9 about 6 months ago and have only used the mop head approx 5 times however today it stopped working properly. The mop does not seem to be getting wet as in the water is not coming out. I have double checked that water dispenser is not on stop.
I have a LG cordless vac called cord zero I can’t snap the cover to the dust compartment back on
There doesn’t seem to be a definitive answer. Is it okay to leave it in the charger after it is fully charged. What does the company recommend?
of course you leave it on the charger No one would ever know when it's charged if youre out of the house for the day. What does the manual say?
It's no different than a mobile phone, drill batteries, electric toothbrushes or anything else you use that becomes fully charged. No one ever removes it steaight away. Out consumer laws in Australia cover us for regular normal expected usage anyway. So if something goes wrong with it, from leaving it on the charger, you'd be covered becuase I've never heard of anyone who removes an appliance every time once its fully charged.
Even if the manual said to remove it, I'm nearly certain they'd have to fix it because that is not how people use them. It therefore wouldn't be 'fit for use'.
We purchased a LG cordzero for work 2 years ago and love it. But over the last few months it has not sucked as strong. I have the same stick vacuum at home so I grabed a battery from home to see if it was battery issue and now the vacuum at work is sucking strong again. I am cranky that it appears the batteries only last 2 years and are so expensive to buy! Anyone else had an issue with the batteries?
Hi has anyone had the problem of the head will not turn off even when the vacuum is off thanks in advance
Is there any reason why you cant add some floor cleaner or disinfectant to the Mop Head water tank???
I know instructions say "water only" but cant see why an additive could not be added. My wife likes the smell after mopping with her floor cleaner and regular mop but LG Mop is water only...
Does the charger need to be on all the time after it has been fully charged?
So once it is fully charged you want to remove it and put it elsewhere to stay until needed?
Or you just prefer to turn of all not in use electricity?
Once it is charged I cant see any reason why the battery would be draining when its switched off.
Just trial it. Take it off the charger and then see if its fully charged 8h later after no use
The mop head attachment on my A9ULTIMATE has stopped delivering water. Is is possible for the delivery systems to become blocked, and if so, how to clean the blockage?
I have a great deal of trouble getting the batteries out, does anyone have the same trouble? I have contacted LG but as yet have not received any advice from them, even my husband cannot remove them. It really is so disappointing as I love using it and it works well.
What would cause my lg cordless a9 vacuum to not power on? The problem was intermittent for about 2 weeks, now it won’t power on. The batteries are fully charged, the unit is used occasionally and cleaned after each use.
I have the LG with mop head. According to the manual you must only move mop head in forward or forward diagonal direction (which makes sense I guess in that you don’t want to be sucking up any moisture in the floor from where you’ve just mopped), but this means you are walking over the area you have just mopped (unless you have no furniture and can go around in big circles, keeping to the side of area just mopped. Not really practical in my opinion.
Can this unit be left on charger between uses
I purchased my lg cordzero A9 at Harvey Norman at tweed heads south about a year ago.. with only one batterie and this one never last very long , yesterday the batterie giveup,
I been back to the shop to see if they an help me but I only got your phone no
I am very disappointed about it , would you please tell me what to do ,
16 Narara crescent
banora Point , NSW, 2486
Phone 04 1111 2339
saw in your advertising that they normaly come with dual pack batteries,
I contacted LG customer service. They were great and sent a replacement battery. Thanks LG! Great customer service.
I've had my vacuum for about 6 months and recently it has begun to speed up for 5-10 seconds and then go back to normal speed. It's as though it's switching in and out of turbo mode, even though I'm not using the turbo function. I'm wondering if this is a precursor to a major problem and if so, what can I do about it?
It does that when there is a blockage in the vacuum somewhere, have you checked everything is clear and your filters are clean?
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