Lucci Futura Eco Questions & Answers

Hi Melissa Can you please email support@beaconlighting.com.au and advise the 6-digit SKU number of the fan you have so we can look into this further for you Regards - Beacon Lighting customer service

Hi Sean, The issue could be related to the capacitor in the fan, which is a replaceable part. If the fan you have is still part of our range, we sell it as a spare part. My suggestion would be to have an electrician service your fan to determine the issue. In regards to spare parts, these enquiries need to be made through your closest Beacon Lighting store as they have access to our spare parts division and will be able to assist in making the spare parts enquiry, along with an eta and costing, should the parts be available. Regards, Customer Service

Hi Ash The SKU may be located on a sticker on the canopy of the fan If not, can you please email some photos of your fan to support@beaconlighting.com.au so we can identify this. Kind regards Amber - BL Customer Service

Hi Graeme, if your fan and light are using a remote control, it sounds like someone nearby, not necessarily in the same household, has an appliance using the same frequency. If you DM us at support@beaconlighting.com.au, the details of the fan/light you have and any remote you have, we will be able to advise as to how to fix the issue. Debbie- Beacon Lighting Customer Service

Hi Lyn, it will depend on the actual model of fan you have as to whether the cover can come off. Can you DM us at support@beaconlighting.com.au, the exact model of fan you have, there should be a 6-digit SKU on the fan like 210950, and the issue, and we will get back to you about this.

Debbie - Beacon Lighting Customer Service

Hi Steven, I am sorry to hear this, Please email support@beaconlighting.com.au with this information, including your best contact details so i can have our technical team contact you. Kind regards Haylee - BL Customer support

will do!

Hi, does it beep when you turn fan on? Do you have any other fans the same in your house.? They have little receivers in them that need replaced. We took one out of a fan working and our fan started working again! So beacon ordered us a new one in.

Hi Jaimee, thanks for the reply. no it doesn't beep and we do have another similar fan in another room that still works. I spoke to Beacon and they thought it was the receiver too, will see if that fixes it. Thanks for you advice. cheers

How did you go as looking for replacement too

Hi David, Thank you for your question and we apologise for the delayed response. I believe our spare parts department will have this in stock. To request spare parts, we advise contacting your nearest Beacon Lighting store directly as they will be able to assist you with availability and costing. If you are unable to visit a store in person, you can contact them via phone or email to make your request. Kind regards,

Jesse - BL Customer Service.

HI Raj, can you please supply some more information? If you could email us at support@beaconlighting.com.au the details of the light ie. SKU number (this is 6 digits like 010130) and/or the name, we can look into this for you and hopefully answer your issue. Debbie- Beacon Lighting Customer Service

Hi Soren What you need to do is with one hand, hold the metal part above the light and with the other hand, turn the glass only in an anticlockwise direction, about a 1/4 of a turn. Sometimes due to the glass expansion (due to the heat from the globe), the glass can stick, so you just need to give the glass a tap in the anti-clockwise direction and it should turn. Regards Amber - BL Customer Service

Thank you Amber. Unfortunately this didn't work. I have tapped around it gently with a rubber tool, used rubber gloves for grip and the light glass fixtures refuses to release. We have two of these fans and neither can open. We are at the point where we either need to smash the glass or replace the whole fan just to replace a lightbulb. Any advice would be greatly appreciated.

Obviously from reviews we are not the first to experience this problem. Do you sell the individual glass cover if it needs to be smashed?

Hi Soren, Thank you for letting us know about this. I am sorry that you have been unsuccessful in getting the glass cover of your fan off. Can you please DM us at support@beaconlighting.com.au, so that we can pass on your enquiry regarding the availability of spare parts.

Kind Regards, Michael - BL Customer Service

Was this resolved I have exactly the same issue on two fans. The glass will not turn anti clockwise to remove the glass and replace the globe

No it was not. We just got new fans as we would have needed to smash the glass.

Expensive globe replacement. I have changed a globe before but they seem to fuse over time

No, I'm talking the glass panelling wouldn't even come off to be able to replace the globe. We couldn't get access to it. Both the electrician and I couldn't loosed it to get access. Didn't have any guarantee the spare part wouldn't do the same. Chose to go with a better product during renovation.

Hi Chris, Thank you for your enquiry. I am sorry to hear you have issues with your fan. Can you please email us at support@beaconlighting.com.au with some more information. Please include the SKU of the fan you have, your contact details and the purchase date. Kind regards Amber - BL Customer Service

Hi Jim, you can get replacement blades from any Beacon Lighting store, they do come in a set as they are sold in a set as they are balanced together. Debbie - Beacon Lighting Customer Service

Thanks, Debbie. How much is the set?

Hi Jim, Unfortunately, I do not have access to the spare parts department. You will need to contact your nearest Beacon Lighting store directly, they will be able to assist you with availability and costing. If you are unable to visit a store in person, you can contact them via phone or email to make your enquiry. Regards Amber - BL Customer Service

Hi, I am sorry to hear of the issue with your fan light. Can you email us at support@beaconlignting.com.au the details of your fan ie. name/SKU number, the issue and your contact details including email and phone number, also which state you are in. I will get this looked into further for you, Gaile - Beacon Lighting Customer Service

Hi John, Can you please email support@beaconlighting.com.au with this information, including the the name and SKU of this fan so we can assist you further. Kind regards. Haylee- BL Customer Service

Hi Flo, I am sorry to hear of your issue with your fan. Can you DM us at support@beaconlighting.com.au the name/SKU number of the fan you have, and what the issue is ie. when you press the remote transmitter, nothing happens. Also when you say you replaced the remote, was this the transmitter and receiver or was it only one of them. Debbie - Beacon Lighting Customer Service

Hi Jane, I'm sorry to hear this has stopped working, Can you please email support@beaconlighting.com.au and advise which fan you have, and if it is still under warranty. Kind regards. Haylee - BL Customer service

I can’t find any paper work about it and I don’t mind paying for another remote but I would need someone to set it to my fan

Hi Jane, I am sorry to hear about the fan remote and the missing paperwork. Could you please contact us at support@beaconlighting.com.au with your contact details and the name of the fan so we can assist you further in this matter. Kind regards. Natasha - Beacon Lighting Customer Service

My contact number is [Number Removed] [Content Removed] I don’t know what the fan is called but it has wooden blades

Hi Jane, I would suggest you remove all of your details from this site as this is a third party site as we cannot hide them from being seen by everyone. Can you email support@beaconlighting.com.au your con tact details as well as some information about the issue and which fan you have, Debbie-Beacon Lighting Customer Service

Hi Lincoln, I am sorry to hear of the issue with your fan. Can you DM us at support@beaconlighting.com.au the details of your fan , i.e. the SKU number, name of fan, the details of the remote if purchased as an added product to the fan so we can answer you and provide the correct information, Debbie - Beacon Lighting Customer Service

Same here lucci Whitehaven, no light. How did you fix?

Hi Adam, Thank you for your message. The remote needs to be paired initially with the fan. If you email us at Support@beaconlighting.com.au, we can assist you with the process. If it has been paired already and stopped working. It may be a warranty issue. If so, could you please fill out the below form so we can assist you.

external link 

Kind regards,

Jesse.