Miele W 3933 WPS Questions & Answers

Thanks for your question, Miele is sorry to hear that you’re having issues. We would like to help, if you email your full name, the state you reside in, your best contact number and your question to contact@miele-support.com.au, a member of our team will be in contact as soon as possible.

Alternatively, please feel free to reach out to a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday – Friday, 8:00am - 7:00pm and Saturday 9:00am - 5:00pm (AEDT). Regards, Miele Australia Pty Ltd.

Kind Regards, Daniel

Miele would like to thank you for the trust you have placed in our brand by purchasing a Miele Washing Machine. Miele's website offers many self-service options, including accessing Operating Manuals with troubleshooting external link  for the Miele product range that you may assist with language change. Should you require any help, Miele Service can provide fast and reliable assistance Service and Repairs (miele.com.au), also feel free to email info@miele.com.au or reach out to a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday – Friday, 8:00am - 7:00pm and Saturday 9:00am - 5:00pm (AEDT). Kind regards, Daniel

Hi Matt. Had the same problem, I thought something wrong with the electronic board but Miele technician came and said not, he was right. After many years of use and mostly on cold water setting the internals and pipes were clogged with grease, grime and lint. TO FIX - Give your machine a thorough clean - all accessible pipes, take the lid off to access the internal pipes and clean them as best you can with a long metal handled 15mm pipe brush. Keep flushing pipes with hot water as you do this and the dirty water comes out the drain outlet, so have it open and a tray to catch the mess. Lastly ,clean out the drain outlet. Then you will need 5 x 200g containers of Miele Intense Clean. Run the cotton cycle at hottest 60 degree setting with one whole container of Intense Clean -no clothes. Repeat same Intense Clean the next day, then once a week for the next 4 weeks, and problem solved. Thereafter use Intense Clean twice a year and use a hot cycle more often to dissolve build up of grime. This Miele W3933 front loader has been fabulous, mine was made 2007 & used over 5000 cycles, operates flawlessly.

Hi Carol, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using external link  . Kind regards, David.

*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.

Hi Robert, using the control panel, Press “Further programmes” button 1. Then scroll down using button 2 until drain/spin selection comes up. Press button 3 to confirm. Then press start stop button. Machine will drain and spin. Kind regards, Keith.

Please contact us on 1300 464 353 for more information or if you believe your machine needs to be looked at by a Miele technician please book a service call using external link  .

Hi Michael, behind the detergent draw fascia is an orange spatula. Use it to pop open the filter door at the bottom left. Place a shallow container below to catch the excess water. Unscrew the filter and wash under water. Be sure to firmly close the filter when screwing back in. Kind regards, Joel.

Hi Meg, thanks for your question. Unfortunately, we are not able to determine the issue regarding your Miele W 3933. If you can please book a service call using external link  or if you have any questions don’t hesitate to call us on 1300 464 353 (please be aware these contact methods are for Australia only). Kind regards, Miele.

Hi Lizzie, thank you for your question. The Waterproof activated close stopcock has possibly reacted to the water protection system. You will need to book a service call to have a Miele technician look into this. You can book a service using this form here external link  or you can call us on 1300 464 353. Kind regards, Miele.

Turn the machine on, then simultaneously press both menu buttons under the display - the Settings menu will appear. First thing is Language selection, which you can skip by pressing Continue, the next thing is Time. Using Continue and OK set it and then keep going through the other options with Continue - may I recommend activating Anti-crease option which comes turned off by default from factory but is a great feature. It gently rotates the laundry in small intervals up to 30 minutes from when the cycle finished until you open the door. So if you don't attend to it right away the laundry doesn't just sit there creasing. Then Continue until you see Back, press OK which will let you out of the Settings menu. Good luck!

The only time I have seen this message is when either the wrong washing powder or too much washing powder was used and over-sudsing occurred.

I always use Omomatic and follow the dosage instruction given by the machine.

I have not encountered this problem with my Miele W3933. There is a tiny amount of water left behind in the door seal at base of window, but otherwise it always drains sufficiently. I think sometimes you get a lemon amongst a run of OK machines.