Miele W 5873 WPS Questions & Answers

Hi John, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using external link  . Kind regards, Jake.

*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.

Hi,

Have you checked to make sure that you didn't accidentally set it to "quiet mode" so it won't actually spin until you manually do it. Set the dial to the spin function and see if it spins. If it does, it may have the silent function on.

Hi Sue

Manufacturers ofter discontinue models and replace with the latest (like cars). We have had no problems with drains or anything else. It works reliably 3 washes per day every day.

Rob

Hi there. This machine has Hot & Cold hoses. It also has an on board heater as well to get to the correct temperature

Hi Shona

We have ours connected to a hot tap. It may heat its own water but we have not tried this. Maybe the online Meile site can answer this.

Rob

Cheaper to use it's on board heater and connects only the cold water, unless you have a very cheap way of heating your home water, solar for example. Otherwise if you have electric heating for water it will cost more than letting the machine heat itself. We learned the hard way.

We always use front loader powder (Surf) but I have always suspected that there is no difference in the two powders and separating them was just a marketing trick. This suspicion has been confirmed as I see Surf powder is now labeled "front and top loader". You could always try one load of top loader powder and see what happens.

Hi there. DO NOT use Top Loader powder in ANY Front Loader machine. The reason being way TOO many suds and your machine will not like this. Front Loaders are LOW Sud machines. If a packet says Front/Top Loader, then this is Okay. I would only recommend using a third of what is recommended as the machine does the work, not the powder/liquid.

Hope this helps

Kind Regards

Craig

I would agree . Most detergents these days are graded HE meaning high efficiency. This means less suds hence why see both top and front loader compatible now as previously the top loader powder was very sudsy

Hi On our machine there are two controls as well as the "cotton" etc selector: The "temperature" button: allows 5 temperature settings and each one has a different standard time to it. Once you have selected the temp then press the "short" button on the left which gives you a shortened cycle.

We use Cotton setting, cold temp (five presses of the temp button), then short option which is 40 mins. This washes everything really well and saves hot water.

Regards

Rob

You can ring Miele direct and they will tell you as when I bought mine it was delivered and installed direct from Miele even though I paid for it at Harvey Norman au. Hope this helps.

Thanks Irene..

never had either of these problems with our Miele

I have found that my Meile works far better with full loads and when I don't have enough I mix in different sizes clothes. Hope that this helps...

Hi John, The machine might just be clogged up with detergent or other residues from previous wash loads. This can happen when the machine is permanently used on 40C, lukewarm wash cycles, regardless of type of clothes being washed. This issue can also manifest itself in musty smells and black mould speckles on the door seal.

You could try to run the machine on the 90C Hygiene cycle for a couple of times (with water plus enabled) without detergent.

I wash my everyday clothes on the default minimum iron 40C setting, and my towels, bedlinen, socks etc on the default Cottons 60C setting with Water Plus enabled for allergen control / hygiene aspects.

You may need to contact Miele if this doesn't solve your problem with the machine.

Thanks Irene..tried that and thanks pip972 also tried that too. Looks like a phone call.

This should not be happening. Something is amiss. I have not had this problem with my machine. Might be best to contact Miele.

How did you go? I've got the same issues - had the machine replaced - still happening.

Service man came and suggested we were using wrong detergent. Changed to his suggested OMO. Did that and we still get the check detergent message on cottons setting sometimes. Apparently this message stops the spin cycle. Don't think I could put less detergent in the machine. Would only cover a 20 cent piece now.

Yes told me same thing. That's right clothes come out dripping wet cause it stops the spin cycle part of the wash. Friend has a different model and is experiencing the same issue and upon further research sounds like a common fault. Miele even suggested I use only their brand of washing powder to see if that resolves issue. There is nothing wrong with brand of washing powder you are using or how much you are using. There is a fault with the machine across the board which is why when I contacted them after 3 weeks of receiving the replacement and experienced same issues, they offered a refund. They were going to send a technician at first and after I told them to stop wasting my time, the machine is 3 weeks old and already a fault and unless they can provide another one / model that was not going to come up with a fault I would like a refund. Received a message later on stating that they would provide s refund.

Thanks for the info. Most helpful

Had the same error with ours,it was just a faulty control board, replaced free by Miele....either that or using too much detergent, use only half of what you think you should use, and it won't pop up again. Unless it's every cycle even just a rinse, then it's a fault, otherwise just too much detergent.

Cheers

Dear Redviolinst, To the best of my knowledge one can use any washing powder; however, having said that as a Miele washing machine owner (WKH130 WPS) which has the TwinDos system - the Miele laundry products are designed for their machines so that they (the machines) and the laundry products work together to give the best results each and every wash.

I have used Miele laundry products for many years and would definitely not use anything else in my machine.

Trust this helps.

Regards

Miz M K

Hi there,

It would be the WKF130 PWash AU if you don't want the Twin Dos and the WKH130 WPS with both powerwasha don twin dos.

Cheers

Height = 850 mm

Width = 595 mm

Depth = 610 mm

Depth with door open = 993 mm

Hi Boomers Two,

There are 6 stain options available - Fat, Chocolate, Red Wine, Grass, Make-up & Sweat.

I have never used the Stain option. I usually pre-treat stain with Sard Wonder Soap and wash as normal.

Hi Catt, our family has always owned top loaders since they were invented ! I am the first in many decades to switch to a front loader, The only thing you will notice is the need with a front loader is the need to bend to load & unload the clothes .Front loaders are generally more gentle on clothing so your clothes/linen should last longer. I do not understand how a machine could have a rusty drum after 4 years, They are usually plastic or stainless steel. Are you sure the marks were not the result of mould (black rather than red staining) ? Regardless of the type of machine, you should always leave the lid/door open to dry out the inside of the machine after every wash. Once mould is established, it is very hard to eliminate.. Choice magazine always rate Miele very highly, especially in their reliability surveys. I can understand that you don't want to spend $2,000+ on a machine with a short life span. With Miele machines, you get solid engineering which should equate to a long life.

p.s. never heard of seals coming off Mieles or leaking and you can soak washing before washing.

Thank you for that info. The drum in my whirlpool was a metal coated with a porcelain paint drum....not plastic or stainless steel. It was rust not mould cause its all inside the drum and the clothes have orange stains all on them. I think i will now change and get a front loader this time instead of a top one. Cheers

Hi Kazza, My partner is amazed how I get whites white. So my trick is; I use Miele Ultra white detergent, I use either the Cotton 95degrees, stain option set to "sweat" and let it go. The other option, if I've ran a lot of hot cycle tha week and feel like saving a bit or energy; I use the "Cotton Eco Plus" under further programmes. And I can't recall but I would set the stain option to sweat as well. This specific cycle lets you change very little. But I get whites bright white. Never use bleach, ruins clothes and the machine over time. Hot water and their detergent is great, I haven't had a white that I haven't been able to get white, even a white t shirt with red child, or curry, or tomato sauce stains on it. Works everytime! Hope this helps!

Cheers

external link  As I've just moved and cannot find my instruction manual - here's the direct link off the Miele Australia website for it. Go to page 81 of the document - "Buzzer" - there you can turn the end of cycle sound on or off.

Hope that helps =)

Hi Phil Although I no longer have the Miele 5873 I received a full refund from Miele I do remember that the Miele delivery and installers though very short with the set up and explanations did set up a beep when the cycle had finished. My machine always let me know. Give Miele a ring or you might find how to do it from their instruction booklet. I can't remember now and I threw out the instructions when they took mine away. At least yours washes O.K. I have Beko now which does a much better job and also has a beep to tell me when it is finished. It also tells me when it is going to start. I see you have help from Miele anyway! Good Luck.

Thanks for the reply, but i can't seem to get into the settings mode.

I tried the following

Press the buttons Delay start () and

Spin speed () simultaneously until the following appears in the display

Did not work

Hi Phil, I have this model; after turning on immediately press the delay start and spin speed at the same time, either one handed or with two hands. Once you do it should bring up the back end menu, and you just turn the dial to scroll between options and should find the buzzer option, it's usually "off, normal, loud". Hope this helps. Be sure though that you do it right after you've just turned it in, works best this way.

Cheers

Well Miele only makes 7kg, 7.5 and 8kg machines I believe. A 7 KG machine will handle a king size comforter however then you won't be able to really fit anything else - the small the machine the less water and energy you use per load - so if you do frequent small loads - i.e. almost daily than a smaller machine machines more economic sense - but if you do less frequent large loads (like your entire weeks worth of clothing or towels than you'd want a 8kg machine.

As for Cycles - Miele has the largest range of cycles of any manufacturer on every machine they make - some might say too many cycles as you have like every cycle imaginable then you can still change the temperature, spin speed, pre wash option on every single wash cycle but one (Hygiene).

Towels becoming stiff isn't actually the machines fault.

The higher spin cycle speeds mean the fabric will be DRYER hence stiffer - just lower your spin cycle speed however remember that the the lower the spin cycle, the wetter the fabric and the longer it will take to dry on the line or in the dryer.

The more "natural" the washing liquid/powder - the stiffer the fabric will be and the less stains will be removed (I'm not bashing natural hypoallergenic cleaning products but just stating a well known fact that some of those nasty chemicals in cleaning liquids/powders do actually provide better performance... once again this IS NOT a personal attack it's just stating facts that even Choice Magazine would back up from over 20 years of testing.)

All front loaders are gentle on clothes due to very little friction - the Miele is no different - so you can even use harsher cycles on wools than you normally could if they're really dirty because it's as I said - very low friction and very low water levels used - meaning even less friction.

All of what you said would be accomplished by this W 5873, and now they also have the new W1 WMV960 what ch is a 9kg washer. I have to add that Miele strongly recommends that you DONT use vinegar. As vinegar is caustic by nature it can damage delicate rubber seals et cetera. Although the "spider", drums and the like can handle it, other parts won't as well. So I'd avoid it at all costs.

Also no matter what size of washer you get, Mieles use only the amount of water for the amount of clothing you put it in. So say a 1/4 load would use the same amount of water in any size of Miele machine. If the machine is full then logic of course says that it will use more water, as there is more clothing et cetera inside the washer to absorb more water. Hope that helps.

Cheers