MyGenie X5 Questions & Answers
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Lost my genie x5 cordless vacuum cleaner filter. Where to buy it Thank you. Dragan.
My genie turns off within 15 seconds when using the floor head. At first I thought it was the battery but it works with the other attachments. Have cleaned the head paying special attention to making sure all fluff extra has been removed from the wheels etc. on checking through the comments it appears it is a common problem with the stick vacuum. What can I do to fix this problem. Lyn
Appears my X5 H20 battery has collapsed - item not able to be removed - advice suggests contacting a professional to rectify the problem - we are in the Albury - Wodonga area's where might I find a technical professional??.
I need a replacement charger x5 h20 Model 10003142
7 months ago I asked where I could purchase a new filter for MyGenie Cordless H20 and didn't get a satisfactory reply.I also noticed that other people had asked the same question in my reply from you. Could you please let me know where abouts in NSW Australia I could purchase this item please.
I'm wanting an answer from you. I don't want to answer my own question?????
The filter from my X5 has accidently been thrown out by the cleaner......where can I get a new one? I have been driving around trying to find one.
My genie X5 H20 does not work with the. LED power head on. It will work with other accessories but not the power head. Where can I get a new one?
Dear Customer, Thank you for your feedback. We are happy to assist you with your concerns. Kindly contact us at customerservice@abmglobal.co or warranties@abmglobal.co so that we can assist you with your concern. We hope to hear from you soon. Thank You!
My genie vaccum cleaner is not charging, what do I do?
Dear Customer, Thank you for your feedback. We are happy to assist you with your concerns. Kindly contact us at customerservice@abmglobal.co or warranties@abmglobal.co so that we can assist you with your concern. We hope to hear from you soon. Thank you!
How to mount wall bracket
Dear Customer,
Thank you for your feedback. We are happy to assist you with your concerns. Kindly contact customerservice@abmglobal.co or warranties@abmglobal.co for assistance & to receive more information on setting up the product. Thank you!
My Genie X5 H20 cordless charging cord has been lost, so I need a new one. If you could let me know where I can get this charger on the Gold Coast QLD please Thanking you, Bev
Need a new filter for my genie X5H20 Cordless Vacuum Cleaner Unable to find where to purchase..
Where in NZ can I buy replacement hepa filter
Can I leave the charger permanently on, even when fully charged. Does mygenie automatica6turn off when charged.
Can you definitely advise/confirm if a MyGenie X5 H20 battery can be replaced (if so by who) or not? The manual (page 8) says 'The battery pack of this model vacuum cleaner is Non-removable. If you eed to replace battery pack , Please send it to a professional maintenance station.' So who/where is this professional maintenance station in Melbourne, Victoria?
Hello! Where to buy replacement battery for MyGenie Stick vac in Australia?
Hi Carl, I wanted a filter and found from this page that you can contact customerservice@abmglobal.co They have been very helpful, they may have what you need.
Doed the My Genie X5 H20 have a filter in the collection chamber?
Yes Hepa
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.
We hope to hear from you soon. Thank you.
When I turn it in with the floor attachment it just cuts off. If I change to another attachment it works, anyone had this problem. I’ve had it for 6 months.
I've had the exact same issue! Floor attachment stops it working within 3 seconds. However, it works just fine without the floor attachment OR with other attachments on the end. This is very frustrating. Have you had an answer or found a solution yet?
No I sent complaint to the addresses in this chat and they sent me a form to fill in today which I did.
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.
We hope to hear from you soon. Thank you.
I have the same issue and only had it since January this year and it started doing this months ago!
Oh no!!! I am having this exact same issue now and it's only 6 months old. Surely there is a solution
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.
We hope to hear from you soon. Thank you.
Does anyone have an answer for this? Mine is currently doing it.
Did anyone figure out how to fix it? Mine is doing the exact same thing at the moment
I need a new head unit for my genie5. Where can I purchase one?
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern.
We hope to hear from you soon. Thank you.
When connecting the conductive aluminium tube onto the main body’s air it turns on then it turns off straight away have cleaned it thoroughly and battery full charge. Please note it works when it is not connected to the aluminium tube
Slide release button to remove brush (may need to pry gently with a screwdriver) and detangle hair that had gotten caught up on the very end. On the very end there will be hair tangled. You may need tweezers to remove that hair. That end has a small round removable end. If that is removed, it is easier to get it off. Must be cleaned every four vacuums to keep it in check. I have put photos on my original review that may help.
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
Does anyone have a solution for this? Mine is currently doing it
Bought a My Genie X5 H20 PRO Stick Vacuum with Mop Function (item number 59555602) from NONI B HOLDINGS 2 PTY LTD on 23rd November 2022. Till last week it worked perfectly and was very happy with the performance of this machine, but suddenly last week it stopped working while I was using it, so I put it on to charge but after charging it, it turns on for about 15 seconds then dies. What is my next step to get this fixed?
Dear Customer,
Thanks for your feedback. We are happy to assist you with your concerns. Kindly contact us at amy@bdirect.com.au or warranties@bdirect.com.au so that we can assist you with your concern. We hope to hear from you soon. Thank you.
Slide release button to remove brush (may need to pry gently with a screwdriver) and detangle hair that had gotten caught up on the very end. On the very end there will be hair tangled. You may need tweezers to remove that hair. That end has a small round removable end. If that is removed, it is easier to get it off. Must be cleaned every four vacuums to keep it in check. I have put photos on my original review that may help.
Hello my genie is not staying on. It is fully charged. Upon pressing ther blue button it turns of straight away. Any suggestions
Dear Customer,
Kindly contact amy@bdirect.com.au for assistance & to receive more information on setting up the product.
Thank you & Kind Regards
Slide release button to remove brush (may need to pry gently with a screwdriver) and detangle hair that had gotten caught up on the very end. On the very end there will be hair tangled. You may need tweezers to remove that hair. That end has a small round removable end. If that is removed, it is easier to get it off. Must be cleaned every four vacuums to keep it in check. I have put photos on my original review that may help.
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