I originally requested to downgrade my subscription. However, I ended up being subscribed to both versions because I was advised there was not enough storage to back up my file and proceed with the downgrade.
I then requested that the Lite subscription be cancelled and asked to keep only the original version with read-only access ($2.50/month). Instead, I was once again subscribed to read-only access for both versions.
I have repeatedly requested that the Lite read-only subscription be cancelled, but I have continually been asked to call your support team. I do not wish to waste more time on a phone call for a request that should be able to be resolved by email.
This issue has now been ongoing for several months, and I have been charged multiple duplicate subscription fees as a result. Please cancel the duplicate Lite subscription immediately and process a refund for all duplicate charges without any further delay.
Hi T.K, the Product Review website is not a support channel for MYOB so we are unable to take action on a request for cancellation here. I'm sorry to hear that both subscriptions were moved to a read only subscription instead of just the AccountRight and cancelling Lite. You will need to speak with the team to get this fixed up, once you get them, it should be an easy fix though.
I have been trying to have the ownership of MYOB business payroll only subscription and contact changed into my name. The previous person who had all of the access has now left the company. I have submitted the appropriate paperwork 3 times in 7 days. No response, I have reporting obligations and employee payments to sort out. I don’t know what else to do?
Hi Dolly, please send me an email with your case reference number(s) from the paperwork you have submitted and I will take a look for you. Our normal turnaround for change of details would be 3-5 business days so it does seem like something has gone awry. Look forward to hearing from you soon. Email: socialmedia@myob.com
i am just checking is Myob compatibile with excel while importing or exporting data
With your new upgrade, I can't match anymore the payroll to the payment in my bank transaction, what happened to the simple matching transactions. Why the recent pay made to employees don't appear anymore so I can easily match them. Does it mean I will have to manually assign a General code from the account list and itemised individually from wage, to super, etc..I thought this is an upgrade and improvement? This will now ruin all report because it wont match anymore automatuically to the right GL code from my Account list. You made an easy and simple system so inefficient. I was a user for more than 3 years and very happy before you decided t I upgrade the Essential, but it turned out it was going backward instead of improvement.
Customer services takes a minimum hold of 30 minutes. I was told to call early morning at 8 am. It seems there are 1 or 2 people only in the support, the voice recording says I'm on 2nd in the queue but the wait was a minimum 30 minutes? When finally my phone was answered by an overseas customer service, she can't help me and wants me to hold again to be transferred to another area because she does not handle problem about bank reconciliation.I waited and it took more than 30 minutes again for the staff to help me and at the end it was not resolved because they don't have an access to see our screen to understand what's happening. The only solution was to give them an email with the screen shot.. this is not how IT support should be. Very very disappointed.
HolyMelb
Hi there, I'm really sorry to hear you've had this frustration with our support services - I want to let you know that I've passed this feedback on to the relevant team, and I appreciate you sharing the experience. With regards to future support enquiries, I recommend first checking our range of Help articles in case these help shed light on the matter, as well as jumping on our Community Forum where you can search an extensive archive of user questions/answers that may be of use. If these have not been able to resolve the matter, my recommendation is to reach out to our Live Chat support team, who can assist while you work which sounds like it may better suit your needs. Additionally, because I can see how frustrating this has been for you, I want to highlight that any more detailed feedback that you want to provide for our team to use when working on improving our support functions, you can do so via the Feedback & Complaints section of our Contact Us page. Kind regards, Finn
I have a supplier who is also a customer. They have issued a supplier credit note to apply against open invoices. This credit applies to open customer invoice. How to I record against customer invoice?
Hi Karen, thanks for your question. The steps for applying that credit will depend on the version of the software you are using. If you can send me a private message with your serial number I'll be happy to provide the applicable instructions. Additionally, you can reach out to us via Live Chat or the Community Forum for assistance with this or any other questions. Cheers, ^TH
Does Business Lite allow multiple users on the data file
Yes, it does.
How to import sales invoice from Excel to MYOB? Any format?
The method of import would depend on the MYOB product you are using. Best to proposed your enquiry on the MYOB Community Forum external link indicating what product you are using so the MYOB Community can offer assistance with the method of import. ^SM
Payroll Question. I have paid someone twice realised what I had done and then deleted it however I had already sent off to ATO so now my MYOB is less than the ATO. How can I fix that. Should I do a negative pay. Looking back I realise I should have just reversed the pay i duplicated :(
Our Help article: external link has more information on changing or deleting a pay within the MYOB software.
Need further assistance? Head on over to the MYOB Community Forum: external link ^SM
What are the uses of MYOB accounting software in business organization?
I just wish to use myob for simple day to day bookkeeping . Not a business just a person who likes to record my income & expenditure
You will have to pay for a monthly subscription now for MYOB, just create a spreadsheet.
How do I print/email (my debtor) customer a statement of account with invoices and payments showing for a give period?
With our newer MYOB Essentials product range you can print an activity based statement through Sales>>Customer statement. This would show the activity of the customer card over a period of time. Check out external link for more information.
If you do have a question relating to the MYOB products do feel free to ask on our Community Forum: external link ^SM
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need. I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month. If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - external link Regards, Steven
What does the Error message "Account Max Level"mean?
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
Kathryn
Thank you for your information. I suspected that might have been the problem but I could not find an answer in the User Manual; hence my question on the Web. I have fixed the problem in the meantime.
Regards David
Why the myob invoices app gets SO slow and even comes back with errors when trying to put a new line, or new item. Also gets SO slow when is the end of the month. Could you please explain
I have V19.15. What is the next version I can upgrade to that has multi-currency and inventory and is a complete easy follow on to what I have now thank you
Hi Jan, the latest version of AccountRight 2019.2 has multi-currency as well as Inventory functionality. Please send us a private message with your account details so we can check if you are already eligible for this upgrade, and provide information on how to upgrade. Regards, Suja
Hi Suja, how do I send you a private message?
Hi Jan, if you hover over the MYOB logo (above my response), you should see a 'Send message' option. Regards, Suja
After many years using MYOB for our small business, this year we are scaling back after reaching retirement age. After a long and very protracted period of emailing and phone calls we finally received a full refund of our annual subscription ($1200) as I cancelled it on the renewal day.
My question now is why do I get a message on screen regarding confirmation of my company file and when I do so I get another message saying I need to contact MYOB to continue entering my financial records. We still want and need to keep records up to date for some time yet and I don't understand how I can be prevented from doing so. I don't want upgrades or access to online services just the ability to keep my records. Why am I not able to do this??
How to show out reciprocal account' column in general ledger (Detail) in MYOB online accounting software? I need to provide data for tax authority and Audit. Please kindly to help me.
Hi Daisy, glad to hear you're using one of our online solutions. Your question would be best directed at one of our expert accountant partners on the MYOB Community Forum. So I recommend posting your query here - external link
Do let me know how you go.
Regards,
Suja
Can anyone briefly describe the process for creating a new account?
Hi Deb, a good place to start would be our website, where you can explore the different options available to you. - external link Better still would be to speak to one of our team members, as they'd be able to go over your specific needs and recommend an appropriate MYOB product for you, and help you get started. So please send us your contact details via a private message on this site or email to socialmedia@myob.com. Please include the following in the subject line - Attn: Suja - Product Review Deb.
We look forward to hearing more from you.
Regards,
Suja
In MMOB accountRight go to LISTS at the top of your screen. Then click on accounts then click on the + sign.
In essentials on the top right is a menubar that if you click you can get the account list and add accounts.
Can anyone List three (3) potential sources of locating technical support to solve operational and other issues that result from using your MYOB AccountRight software.
Not aware of any other sources to obtain technical assistance regards MYOB AccountRight software
Hi Deb, Our contact us page lists all our support avenues. You are most welcome to contact our highly skilled phone and live chat support teams during business hours and for 24/7 access to help information, please visit our Help section or pose a question on the MYOB Community Forum.
Contact Us - external link
Help - external link
Community Forum - external link
Regards,
Suja
MYOB Australia Pty Ltd
How legal is it for MYOB to lock my company file to read only by stopping company verification, to for me to upgrade to the lastest rubbish version ?
Hi leibhold, I'm very sorry for the delay in responding to your query. I'm sorry also to hear that you're having trouble with accessing your file. So I can arrange for one of our team members to help you with your file, would you please send us a private message with your account details? Regards, Suja
I also would like a public answer as to why with an original outright payment for the software years ago I am now being forced to pay for an update to get the company file confirmed.
You won't get a public answer. They pulled the same stunt with me after constant calls asking me to upgrade despite me repeatedly saying it wasn't necessary, all of a sudden I was locked out. They tried to say to say this happens if the files have been inactive for over 4 months (they hadn't ), then that I needed to receive an mail with a new licence key (bull, it was only to attach spyware to keep track of your serial number and usage) and only after repeatedly telling them the computer the program was on was not set up for email did they surprise surprise, suddenly have the ability to unlock the files.
Get an answer from our members and MYOB representatives
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