Samsung 469L Top Mount SR469MLS (Silver) Questions & Answers

Hey Agrud, I am sorry to hear about the issues you are having with this unit. I would suggest getting in touch with a Samsung service centre, they will be able to best advise moving forward. You can find your nearest service centre here - external link 

I hope this helps you.

Regards,

Brian Samsung AU

Hey Agrud, sorry to hear about your experience. I would suggest contacting Samsung to have your unit assessed. If it is easier for you, you can also visit one of our Authorised Repair Centres and go through them too.

To provide a solution the unit must be assessed and further reviewed, to do so please contact Samsung to start.

I hope this helps, and you have a resolution asap.

Thank you,

Apu

I have the same issue, mine is also 6 years old, but they have said if it's their fault I won't have to pay for the service.Get on to Samsung. Be persistent as they can muck you around a fair bit. Tech coming Monday so I am hoping they can fix it. Will update there after.

Samsung are hopeless, you can expect to call them 6 times only to feel they "escalate" your problem, but eventually when you reach the top, they say, "nothing we can do".........i know your leaking fridge is because the freezer section is icing up in the passage where it blows cold air into the lower fridge , this ice slowly melts and drips out where your light is in the fridge compartment....a independent sales person told me quote" 5 to 6 years is about right these days for a 1000 dollar fridge"

I've got exactly the same issue, just started this week. Have had this fridge 6yrs and have had no issues otherwise.

This is a very typical issue with these fridges. I have the exact same problem and I know what the problem is. My friends who had Samsung fridge had all same issue but they were lucky to have extended warranty and Samsung service kept going to their home to fix it once a while. Well done Samsung. The problem is Very bad design. Honestly all I can think of is that Samsung intentionally designed it like that so that you would have to use them in future for servicing. Now let’s talk about what the issue is. Behind the freezer section (evaporator) there is a tray with a hole that condensed water drains through that hole. However the hole gets clogged so water remains there and then it freezes and then eventually it overflows to your fridge. Solution: melt the ice with hot water then unclog the drain but … BIG BUT… The drain is design incredibly bad such that you can’t easily unblock it because there is a plastic layer under the drain hole and you can’t really see where the actual draining is to unblock it. I tried very hard last time with a thin wire and eventually managed to open it and it worked for a year and now it is clogged again but this time no matter how much I try, I can’t unblock it because I can’t see the actual draining point where it is clogged. Why is there a plastic layer under that hole to make it impossible to see the actual draining point? What is that for? Can Samsung explain?

You can't fix it. We have exactly the same issue (our fridge is 7 years old, all good except for leaking) and spent a fair amount of time researching the matter. You either live with it or buy a new fridge. We just bought a new one. Not happy.