Hi! Can anyone advise if the email address for warranty below is correct? warranty@sheldonandhammond.com.au
My email got bounced back.
Yes this is the correct email
Try calling on 02 9482 6666
Could you tell me how I return my scanpan. I was told it had a 15 year warranty. Is there an Australian return address and phone number. I bought scan pan because I was told it had very good customer service. Thank you Judith Harvey
Hi Judith I would take it back to the place that you bought it, or external link
Scan Pan does have better customer service than we have come across with other pans we've bought.
All the best :)
HI Judith, all I did was call my local Scanpan supplier, I got the phone number form the shop I bought it from, the supplier asked me some questions regarding the "serial" number imprinted on the base of the pan, from this number they were able to determine its manufacturing date and approximate sale year, they asked me to put it into box and ship it to them for free via the address they provided and Scanpan happily replaced it. Scanpan has a 10 year warranty, not a 15 year warranty...You might not find a phone number online as they do not usually deal directly with the public!!!!
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