Aiper

3 repairs in 12 months on both my surfer S1 and scuba S1 pro. Now my surfer S1 will not charge again, and I'm told it only has a 12 month warranty.… Read more

They are offering a discount to upgrade as the only option. I will be seeking legal advice. Do not touch them. They are not fit for purpose.

Don't go near these products or this company/ My Scuba S! failed while under warranty and was repaired. It failed again ( same problem ) just after… Read more

warranty and Aiper basically said "bad luck, it's out of warranty" I have heard of many people heaving the same problem with Aiper products . There after sales service is appalling

Do not purchase any products from apier, read the negative comments. And save yourself from wasting your time and money.

Failed twice and then drama with the warranty. Had to push them to make good on their product. Shame I had to do that to but in the end they repaired… Read more

it at their cost. More than most would do. So, 4 stars for doing the right thing, 1 star off given it fails so often

AUSTRALIAN AIPER POOL CLEANER OWNERS: WE WANT TO HEAR FROM YOU Our family is looking to connect with other Australians who have purchased an Aiper… Read more

pool cleaner and have been unable to obtain an effective repair, replacement or refund.

We’ve spent thousands of dollars on a product that hasn’t delivered, and chasing a resolution has been an exhausting experience. Months have past and they sent back a still not working cleaner with more problems and original existing ones we sent to them, now we are in endless emails, as we see from other people seems to be the pattern till they wear you down and you go away.

We understand Aiper has been subject to product recalls in the US, and from speaking with other owners, motor failures, charging issues and customer support are recurring concerns.

We want to know how widespread this is in Australia.

If you’ve spent $3,000+ on an Aiper pool cleaner and are still going around in circles trying to get a resolution, please DM me. Let’s connect, share our experiences and explore meaningful ways to seek accountability and fair outcomes, while helping prevent other Australian families from going through the same ordeal.

A pool cleaner at this price should deliver on what it promises, not leave customers spending weeks chasing support. Even a $80 Bunnings suction cleaner has done a better job. ‍♂️

Investigation around a combined united front for a class action which will ensure we share the load and the costs may be the only way forward and a better way as a group to direct our time and energy.

Please share this post. The more affected owners we can connect with, the stronger our collective voice. contact me and we can exchange email and phone details

3 repairs in 12 months on both my surfer S1 and scuba S1 pro. Now my surfer S1 will not charge again, and I'm told it only has a 12 month warranty.… Read more

They are offering a discount to upgrade as the only option. I will be seeking legal advice. Do not touch them. They are not fit for purpose.

Complete piece of junk Do not waste your money on this company. Robot was ok at first, never great but at least worked. Then started to fall apart,… Read more

doing wheelies, won’t map pool, battery won’t hold a charge, won’t power on the list goes on. Tge robot was purchased before our pool was fully installed, a delay in the build meant robot wasn’t even used until Feb 2025 and gas issues from the get go. Sent back four times under warranty, each time weeks without a robot. We don’t get heaps of dirt as we use pool cover when pool isn’t in use to keep heat in, so not even like robot was over worked! Just a few days after warranty over Aiper says they are unwilling to resolve . We are now lodging claim with NSW fair trading as this machine is not fit for purpose. Take my advice, believe the negative reviews , they are 100% correct and this company is terrible!! Just spend a bit extra and get a quality machine instead, Aiper isn’t worth the countless repairs, time and money wasted.

The real shame is that i couldnt give zero stars The robot hasn't worked once since i purcahsed it, they intentionally delayed the repair and… Read more

feedback and forced me past the 30 days so they didnt have to refund it.

- It occassionally floats to "skim" the surface however the issue is that it bobs up and down (video for evidence) and doesnt actually clean. the constant up and down motion sees it push floating debris around the pool for a few hours and not clean anything - It will often get stuck at the skimmer box either in wall mode or sometimes in skimmer mode and then throw an error, every pool has a skimmer box it makes no sense that it cant handle the simplicity of this - It throws constant errors sometimes only a few minutes into a clean (image attached for evidence) - It wont connect to the app after they changed something in the app, so all bluetooth and wifi function no longer works. - They oversold the principal of wifi notification because once its below the pool line, there is no notification, the only notification i seem to get on a regular basis is "error" this one seems to be something it can notify me of. The nofitication system and function of this device has been so poor that i didnt know the robot notified about job completion until i watched a video recently, and i didnt know that because the robot hasnt managed to finisha clean to trigger the "end cleaning notification" - I had the device replaced but then had the same issues, so this is evidence that the robot itself just isnt a good product, its not a one off issue nor a basis manufactoring flaw, its a fundamental failure of the product line. - The battery life is poor, but its also hard to judge, i mean it run for 20 minutes, crashes or runs into an error and then three days later (because i didnt get any notificaitons) i remember it was doing a cleaning cycle and there it is at the bottom fo the pool dead flat.... - There is one good feature that worked everytime, "the dock return" i promise you, every single time it run a clean, it will return to the most annoying, far reaching part of the pool, at the complete opposite end of the pool making it impossible to retrieve without going for a swim. Mine never actually finished a cycle but i assume if it had an error it would "return to dock" or in this case, return to the deepest dark depths of the pool for annoying retrieval.

I think if this company was selling 20 pound paper wieghts in the shape of a pool cleaner, they could clean up quite well (punn intended) but unfortunately the only cleaning this robot has done for me, is clean out my bank account.

Purchased an Aiper Ni in December 2024. I was disappointed from the start as my pool never seemed clean. Sand was not picked up. In March the battery… Read more

failed and the unit was replaced. The second machine didn't clean at all and I noticed the sides of the pool were very dirty and sand not collected. I stood and watched the N1 only to find that it cleaned the same section of wall over and over and nowhere else. Fortunately Pool and Spa warehouse allowed me to return the N1 and refunded my money. I have gone back to a robotic cleaner.