Youi

I guess, this company is no different to the rest of the insurance hijackers in AU. Likely, I did not have to lodge any claims during my two-year… Read more

long relationship with Youi. What really pissed me about them (and the other four big-name companies, too) is their greed. After the first year with having a comprehensive car insurance with them, they sent me an email advising that both the monthly premium and the excess fees were going up, and the car value - you guessed it! - had gone down. I asked them for the resons of such genius decision of theirs, and they said something along the line "it is a natural cost adjustment in line with the yearly inflation rate". Sounds like BS to me as ALL car insurance companies in germany, for example, LOWER your insurance costs after each year of no-accident driving. Are you telling me that there is no inflation in Europe?.. Pathetic policy, pathetic company.

Youi continues to completely fail neurodiverse customers when it comes to accessibility and basic customer support. Every other insurer I deal with… Read more

provides alternative ways to make payment if auto-renew isn’t available. Youi requires a PHONE CALL. For someone with anxiety and ADHD, that process alone can be incredibly distressing.

After days of building myself up to finally make the call, the very first thing that happened was being placed on hold which immediately sent my anxiety through the roof. Then I was simply told “too late.”

Too late? After communication had already been sent and ignored?

Never again, Youi.

The entire process has been unnecessarily stressful, inaccessible and exhausting, and now I’m forced to start all over again because nobody actually listened or responded in the first place.

While the representative I dealt with was good, I didn't like the process. With other insurers, I could do everything online. With Youi I had to do… Read more

some online and then they rang me. The phone call process took forever. I could have done it in less time online. I just wanted a quick answer. The process put me off. I ended up finding a cheaper quote with RACV

received an initial renewal offer for our landlord insurance that was a bit steep, Called Youi and speaking to a real person with heaps of… Read more

knowledge was so easy. We went through some updates and the quote was reviewed and adjusted down to our liking. Only thing would be to Youi to just provide your best renewal offer every time.

I have had insurance with YUOI for building and cars, and service was very good. Easy to reach out every time and anytime

Quick to answer the phone polite helpful service with options given to help you make the right decision I was changing my cover level due to the vehicle being taken off the road temporally

Whilst Jim was extremely helpful on the phone, Youi will not cover our home business of a motor mechanic. So essentially, Youi is useless to me.

Still waiting for a call back from the sales person. Been a week. Had to speak to the underwriter and that the last I heard. Guess they don't want the business.