ING Australia Services in South Australia Adelaide

just had an unpleasant with an Australian customer service (by phone)

ING has restricted my savings account, claiming it is required under "KYC" and regulatory compliance. In reality, Australian KYC obligations under… Read more

the AML/CTF Act are **risk-based** and do NOT apply to a basic savings account with no credit application, no large cash transactions, and no suspicious activity!

Despite this, ING is demanding unrelated personal information - employment and income - while threatening account closure and restricting access to funds. They are misrepresenting legal requirements and placing the compliance burden on the customer, when it is theirs. Portal messages are being counted as "attempts to contact", yet no emails or phone calls were made or even attempted.

Customers should be aware that ING are using KYC as a pretext to coerce unrelated personal information.

I had my car tinted and it was completely botched the first time, botched the second time when it was supposed to be fixed and was left with damage… Read more

to my car. I sought advice and resolution for weeks before finally disputing the transaction via submission to the dispute team (who I found were incredibly unhelpful the last time I had to dispute a minor transaction).

Waited 5 weeks and thought it was odd I had no contact back since the other parties bank has 4 weeks to respond... Upon my follow up, ING customer service advised that there was in fact, no transaction dispute in progress (whilst also being incredibly slow to do so). So I followed up with the dispute team, I got absolutely no response from them which I find appalling that not only did they not action the dispute, the also won't acknowledge/confirm their mistake

I am incredibly frustrated as now the transaction is outside the 90 day dispute window and I'm left with hundreds (potentially exceeding $1000's) of dollars of damage to my car and the cost to fix the tint job elsewhere, with potentially no recourse to claim my money back which would cover SOME of the damage and cost to rectify the job. I then submitted a complaint with the complaints team, in which I have also no had any reply back to, not even a confirmation that it's being worked on and they will be in touch.

The service from ING has really left a sour taste in my mouth and a big gaping hole in my wallet, as a banking provider I feel they have really let me down as a customer. Through lack or coordination and communication. I will give them a chance to provide a solution but otherwise will have no choice but to report ING to the Australian Financial Complaints Authority.

I have been a home loan customer with ING and initially had a bad experience. However, my recent dealings have been disappointing. Following a… Read more

significant increase in my property value, I applied for an additional investment loan in January 2026. I worked with a loan representative and provided all requested documentation promptly. Despite multiple follow-ups via email, I did not receive any response or update on my application. The lack of communication and follow-through has been frustrating and has impacted my confidence in their service. As a result, I am now exploring options to refinance with another lender. Based on this experience, I found the service to be unresponsive and inefficient, and I would hesitate to recommend ING for home loan services.

Boy can you waste hrs getting transfered from one department to another,when they transfered me 3 times today "as i called 3 times and all i kept… Read more

getting a recorded message from a department i waited 10 minutes each time"ONLYto get another recorded message this department is Closed @317 pm on a friday "the recorded message said open till 5 p.m ?? and we trust them to look after our monies. they have my phone and email "but never call me or send a email"?

I've been a long-term customer with ING. I chose ING over the money-grabbing major banks because they offer great products with NO fees and good… Read more

interest rates on their savings accounts.

I felt a tremendous disappointment today when I received notification from ING informing me that I will now incur an annual fee on my 'no frills' low interest rate Orange one credit card. They have other cards products with all the bells and whistles, which incur higher fees/interest together with other benefits.

Now I'm being penalised (and possibly, subsidising their upmarket products) for electing to not be part of the high-end customer base.

Disgraceful move ING, especially at a time when so many of us are are doing what we can to deal with the ever-increasing cost of living while still having some sort of lifestyle. (To think, I use to sing your praises to my friends).

I was looking for options on term deposits from Canstar

Might be good if you can get one! – I'm just talking about the experience of trying to get one. From a person who had a diamond CBA card before moving banks. ING process is all… Read more

automated. They can't help you or tell you why your application was knocked back, no one there knows anything beyond a long list of maybe it's this or that! It's very odd! It might be a good card but... If they can't get the basics right of giving people a card to explaining why not to them would be a good start. Until then, one star it is.

Writing⭐ 1/5 – Very disappointed with ING Home & Contents InsuranceExtremely greedy and unfair pricing. I’ve been with ING for over 5 years, made… Read more

zero claims, and yet my premium was doubled for no valid reason. There was no meaningful explanation provided, just vague responses that offered no transparency or justification.Customer service was also poor — unhelpful, dismissive, and unwilling to properly address my concerns. Loyalty clearly means nothing here.In short: stay away. There are far better insurers out there that actually value long-term customers.

do not ever insure your car with ING,2 months of lies and then to be told they want to offer me $10k less then I paid for the car 3 months ago have… Read more

been treated as nothing but criminal after a not at fault accident....stay away guys from ING and Auto and General

Waste of time, money and energy - don't bother – Purchased comprehensive travel insurance for a holiday booked in March 2020. Flights cancelled due to Covid and the booking agent went into… Read more

administration after the holiday was supposed to have taken place - Auto & General focused, and relied, on the booking agent going into administration, and not that the holiday had already been cancelled prior to the administration, as the reason for not paying the claim.