BrittanyA
BrittanyA · Clothes Dryer

Hi I have the Stirling heat pump 8kg dryer purchased from Aldi. It is currently turning on, heat is working but no spinning?

sharelle L.
sharelle L. · Stirling 7kg STR-CD70 (Jun 2021)

I bought this dryer from Aldi 12 months ago and now all lights are flashing and the musical noises are different.

Paco R.
Paco R. · Clothes Dryer

I have a Stirling STR-HPD80W purchased July 2021 which is having issues with no water condensing out of the clothes into the condensation tray. I can confirm it is not the water pump as I have tested this by pouring water into the bottom reservoir manually, after introducing water manually it pumps it back to the condensate collection tray. When opening the dryer door the clothes are still wet.

ALDI
ALDI   DM   

Hi Paco R,

Kindly email us your details and the description of the fault to info@tempo.org or contact us at 1300 886 649 so we can assist you further.

Kind regards, Tempo

Dewald v.
Dewald v. · Stirling 8kg STR-HPD80W (Jul 2021)

Hi Aldi, my question is specific to the SHPD80W, who can I contact to get a copy of the manual? I’m looking to install the drain hose. Thanks

Claire M.
Claire M. · Stirling 5kg STR-CD50 (Apr 2020, May 2021)

How much is a door hinge for 5kg tumbledryer model no STR CD50? With and without postage to WA Thanks

ALDI
ALDI   DM   

Hi Claire, We have the door hinge available. Also, you may need to order door hinge sleeve As we do not accept credit card detail by email, please call us at 1-300-886-649 and our call center representative will take payment and order the part over the phone for you. They will also provide you with the pricing details.

Please quote that you need the part number: STR-CD50-DHS and STR-CD50-DH

Kind Regards, Tempo

Xuewei G.
Xuewei G. · Stirling 8kg STR-HPD80W (Jul 2021)

I just found my clothes were not dry at all even after 2 standard cycles for about 16 hours. It seems that the vapor was stuck in the drum and the door without getting out. The water tank was empty. I have cleaned the filters in the door and at the bottom. I am pretty sure the drum is working and the clothes are warm when a cycle finishes. Have anyone ever met this problem and what the issue could be?

ALDI
ALDI   DM   

Hi Xuewei, Apologies for the delayed response. Kindly email your details and the unit information such photo of serial number to info@tempo.org so we can create a case for you. If you have any further queries, please contact us at 1300 886 649.

Kind regards, Tempo

Michael W.
Michael W. · Stirling 7kg SHPD7 (Jul 2019, Jul 2020)

Where can I get a replacement float sensor ? Stirling 7kg SHPD7

VhG
VhG · Stirling 5kg STR-CD50 (Apr 2020, May 2021)

Hi I am needing to replace the filter discs, the one specifically that connects the filter to the machine. One of the prongs have snapped off and the filter can no longer be affixed. Thank you

ALDI
ALDI   DM   

Hi VhG!

Please email a photo of the part you're looking for to info@tempo.org, and we will check its availability.

Should you have any further queries, please contact us at 1300 886 649.

Kind regards, Tempo

Jonard
Jonard · Clothes Dryer

Hi our Stirling 8kg heat pump dryer is still spinning but not drying? Also no water is found in the top water reservoir where we would normally empty it after every use? Any info on what the issue would be would be greatly appreciated

ALDI
ALDI   DM   

Hi Jonard! May we ask for the model number of the unit so we can assist you more effectively?

Jonard
Jonard  

Unsure on which model but here are some numbers, STR-HPD80W/705328 XY2012023 XY20120231964

Jonard
Jonard  

No replies yet?

ALDI
ALDI   DM   

Hi Jonard, Sorry we missed your previous message. Please email us your details, including the model and serial number of your unit, along with the proof of purchase, to info@tempo.org. This will help us assist you more effectively.

If you have any further questions, feel free to contact us at 1300 886 649.

Kind Regards, Tempo

michael b.
michael b. · Stirling 5kg STR-CD50 (Apr 2020, May 2021)

Hi i was wondering where i can buy a bearing and the part the bearing sits into that screws to the drum and how much would it cost please?.

ALDI
ALDI   DM   

Hi Michael!

Kindly send a photo of the part to info@tempo.org so we can check part availability.

Regards, Tempo

Lee P.
Lee P. · Stirling 7kg SHPD7 (Jul 2019, Jul 2020)

Can I connect the drainpipe directly to my laundry waste pipe instead of emptying the tank ? My dryer model is SHPD80s

Baz K.
Baz K. · Clothes Dryer

Hi, I have a 2023 Stirling 7Kg vented clothes drier (Model STR-CD70W) and want to purchase a replacement lint filter. Who should I contact?

Carol B.
Carol B. · Stirling 8kg STR-HPD80W (Jul 2021)

Where is the humidity sensor on the aldi 8kg heat pump dryer

ALDI
ALDI   DM   

Hi Carol!

Please email us at info@tempo.org so we can send you the information along with a copy of the instruction manual.

Regards, Tempo

Jodie F.
Jodie F. · Clothes Dryer

I have the stirling 7kg heat pump dryer. I turn it on but it stops after 5 mins and says full. Tank is empty. Where is the sensor located on it please

ALDI
ALDI   DM   

Hi Jodie! May we ask for the model number please?

Bill G.
Bill G. · Stirling 5kg STR-CD50 (Apr 2020, May 2021)

Do you sell new complete lint filter and holder

ALDI
ALDI   DM   

Hi Bill, We have the part available at a total cost of $45.00, including postage and handling. As we do not accept credit card detail by email, please call us at 1-300-886-649 and our call center representative will take payment and order the part over the phone for you.

Please quote that you need the part number: STR-CD50-FC

Kind Regards, Tempo

Peter Portelli
Peter Portelli · Stirling 8kg STR-HPD80W (Jul 2021)

Hi I bought this unit but it has a code STR-HPD80C at the end of 2021 It has been a great dryer and we have been very happy with it But at the movement it has got noisy as the drum rotates and the unit is not drying The serial number 167720811 I can find the receipt But is was made in July 2021 Is it covered under warranty or if not how can I get it fixed as it is a great dryer? Regards Peter P

Peter Portelli
Peter Portelli  

Sorry I can not find receipt My email is peterportelli1@gmail.com

ALDI
ALDI   DM   

Hi Peter,

I sent you an email with case CAS-00054337.

Regards, Tempo

Taylor C
Taylor C · Stirling 7kg STR-CD70 (Jun 2021)

We are having issues with the dryer taking a very long time to dry? I’ve noticed there seems to be no heat, when opening the dryer mid cycle and the clothes nor the drum have any heat to them. It takes multiple runs for the clothes to get dry at all, no matter how large the load. Even for a few items, it seems to take hours. Any ideas on what could be the issue?

ALDI
ALDI   DM   

Hi Taylor, We're sorry to hear that you are having issues with your dryer. Kindly send us your information and details of the unit such as model and serial number to info@tempo.org or contact us at 1300 886 649 so we can assist you further.

Regards, Cathy

Andrew M.
Andrew M. · Stirling 6kg (Apr 2010, Apr 2011, Apr 2012, Jun 2014)

Hi there. Can the audible ‘cycle complete’ alarm be silenced?

Anne
Anne · Clothes Dryer

SHPD8OS stirling dryer won't start drying. Has a rectangle with a sun in it when I start the cycle.

Hybridfreak
Hybridfreak  

The Sun Symbol normally means the machine is in dry cycle. Unplug the machine for at least 1 hour to reset the electronic control. I do not have the Manual on hand at the moment

Anne
Anne  

Thank you I will try that. I can't find my manual and couldn't locate one online either.

andrew
andrew · Stirling 7kg SHPD7 (Jul 2019, Jul 2020)

hello i need a new part ? the filter for collecting the lint

Hybridfreak
Hybridfreak  

The part is available from Big Warehouse Spares near Wollongong. Part No. 1622604 I used them before and everything went perfect.

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