Auspure Premium Digital Air Fryer Questions & Answers
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Can I cook a whole fresh chicken in my wonderful Auspure Air Fryer?
Hi there, I hope you are doing well.
Yes, you can cook a whole fresh chicken in your Auspure Air Fryer.
Kindest Regards, Auspure Kitchen Products
Hi, the bottom part that holdes the basket keep detaching when we open the air fryer. It seem the Connectors that hold the basket to the bottom are not properly connected. We had the bottom falling off when opening the airfryer with hot oil spilling on our legs. Can we get a replacement bottom part?
Hi there, I hope you are doing well.
Please feel free to reach out to support.au@auspure.com with any further comments, concerns, or suggestions you wish to share.
Kindest Regards, Auspure Kitchen Products
Does anyone know how to change the temp settings from F to C?
If all else fails, read the instruction manual. Switching Temperature Units: Press and hold both TEMP UP and TEMP DOWN for 1 second to change between Celsius and Fahrenheit units. The air fryer will beep once.
Hi there, I hope you are doing well. Press and hold both TEMP UP and TEMP DOWN for 1 second to change the F to C. The air fryer will beep once. If there is anything else that I can help with, please let me know.
Best Regards, Customer Service Auspure Australia Products
Can you cook medium rare steak (eye fillet) in this 5.5L and if yes, what settings would you recommend? Thanks
Hi Kim, I hope you are doing well.
I want to let you know that you can cook medium-rare steak (eye fillet) at 200 C preheat and take 45 min in 5.5L.
Kindest Regards, Auspure Kitchen Products
Hi I was wondering whether you use teflon or some other form of non stick surface?
I am looking for a non-teflon family sized airfryer. Thanks
Hi Roland, I hope you are doing well.
I want to let you know that the basket is made of aluminum, and the non-stick coating for the baskets is made of Teflon, also they are BPA and PFOA-free.
Kindest Regards, Auspure Kitchen Products
Thanks so much for your prompt reply.
Hi Roland, I hope you are doing well.
You are welcome, we are here to serve our honorable people.
Kindest Regards, Auspure Kitchen Products
Is the Auspure air fryer toxic free?
Hi Helen, I hope you are doing well.
I just wanted to let you know that all Auspure Kitchen products are toxic-free.
Kindest Regards, Auspure Kitchen Products
Where is the Auspure fryer manufactured?
Hi Fortyfive D, I hope you are doing well.
I just wanted to let you know that all Auspure Kitchen products are designed in Australia by Auspure Kitchen and manufactured in China.
Kindest Regards, Auspure Kitchen Products
Thanks very much. Unfortunately, I won't buy anything manufactured in China. All the best.
Hi Fortyfive D, I hope you are doing well.
You are welcome.
Kindest Regards, Auspure Kitchen Products
who sells them
Hi Biffa Bacon, I hope you are doing well.
I would like to let you know that auspure.com sells them.
Kindest Regards, Auspure Kitchen Products
Is the bottom pan and the basket dishwasher proof or just the basket?
Hi Mr Eckers,
Thank you for your interest in the Auspure product. You can wash both baskets using dishwasher or with any types of non-scratch sponge.
Kind Regards, Auspure Australia Team
Thanks for the reply. I'm unsure whether to go with this or the Philips.
Hi, I'm thinking very hard about buying the Auspure - but read somewhere that it is quite noisy. Can anyone confirm or deny this for me? A noisy machine would be a deal breaker for me. Thank you very much, Katie.
I can confirm it is a bit noisy, though not that bad. I havent had the oportunity of comparing the noise to other air fryers. Overall we are happy with it for the price. One thing we have had a problem with is the screws in the lower basket come loose and one went missing, though this is being taken care of under warranty ( hopefully soon )
Thank you, Lynette - I’m tossing up between this and the Instant Vortex Plus, but this had a higher grading in the 10 Best Air Fryers list, plus - for my needs - I’d prefer the wattage of this one. A few people have made a wee video in their reviews, and it does sound very loud - so it’s good that you say the noise isn’t too bad. Thanks for mentioning the screws - a few others have done so too. Hmm! Lots to think about…
The noise coming from it is no more than any other appliance. Just make sure it has sufficient space to breathe from the back when it going. Works a treat love mine
Thanks Nichola - I ordered one last night, so it was good to have your reassuring view! I'll make sure it has plenty of space...
I was shocked and very disappointed to learn the Airfyer doesn't even come with ONE (what Auspure call accessory), I think it would it would be a necessity to include at least a chip basket, and then perhaps if you wanted to then get the accessories you could.
Hi Susan, Thank you for choosing our product. As an Australian company, customer satisfaction is our top priority. To meet your expectation, we will be sent you a free Accessory for you. Please confirm your delivery address to our customer support team below. support@auspures.com.au
Kindest regards, Auspure Australia Team
Has anyone had a warranty claim with the air fryer? I’ve had the screws fall out within 6 months!! Never put it in the dishwasher. Sent the company an email. The reply was less than ideal - stating they don’t have the screws but have offered me 1/2 price off another basket!! It’s still in warranty and an integral part of the air fryer working YET they want me to pay?? No no no this is just wrong. Any one else experience this type of poor customer service response on a warranty item??
Hi Tammy, Thank you for purchasing from Auspure Australia, and please accept our sincere apologies for the inconvenience. This issue was merely the result of a misunderstanding. As an Australian company, customer satisfaction is our top priority, so we've already sent you a new outer basket for free. We’ll do our best to meet your expectations.
Best Regards, Auspure Australia
Are there only preset buttons or can I choose my own temperature and time, like when I use an electric pressure cooker it has a manual button. TIA
Hi Jibs, Presets make cooking certain foods easier way. They are programmed with an ideal time and temperature. You can also set your own custom time and temperature without any preset selection.
Kindest regards, Auspure Australia Team
Thanks. I have quite a few recipes for airfryer.
Hi Jibs, Thanks once again. Have a good life!
Kindest regards, Auspure Australia Team
What is the non stick coating? Is it pfoa and ptfe free?
Hi Annie, I would like to confirm that all Auspure Kitchen Air Fryer baskets have a nonstick coating made with aluminum metal. They are also PFOA-free and BPA-free, as described on page 6th of the user's manual.
Kindest regards, Auspure Australia Team
Is the air fryer basket stainless steel?
Hi Mee, I can’t say what it’s made of exactly. I can tell you it has a really nice no stick surface in the basket. I also bought some of those baking paper liners from eBay, I don’t use them every time but they help with cleaning as well.
Hi Mee, Thank you for your question. All baskets have a nonstick coating made with aluminum metal. They are also PFOA-free and BPA-free.
Kindest regards, Auspure Australia Team
Is this air fryer capable of and well suited to the purpose of dehydrating fresh garden leafy herbs or ginger etc thoroughly without cooking them? Maximim temp needs to be below 90 C so that the herbs stay potent. Thank you.
Hi Linnie, Thank you so much for your question, of course, you can do it but the main purpose of our air fryer is not the dehydrating fresh garden leafy herbs. The Auspure Air Fryer uses 360 air circulation technology to create crispy and delicious food using little-to-no oil. This air fryer lets you save up to 85% fewer calories than using a traditional deep fryer. It is user-friendly designed, featuring single-touch controls, nonstick baskets with safe operation.
Kindest regards, Auspure Australia Team
Thank you.. I understand what an air fryer actually is but some brands make mention of the dehydration option and I want to use it for this purpose as well as for some of the other options that people buy it for.. What I'd lIke to know is whether this particular model does include a dehydrator function which is set below 90C, as above that the herbs are denatured. Thank you.
Hi Linnie, Oh, I see what you mean, our Air Fryer-5.5L does not have dehydrating option. Wish you all the best!
Kindest regards, Auspure Australia Team
Thank you for clarifying that for me. :).
Hi Linnie, Thank you once again, we are happy that the issue is clarified. Have a good life!
Kindest regards, Auspure Australia Team
Is this air fryer capable of and well suited to the purpose of dehydrating fresh garden leafy herbs or ginger etc thoroughly without cooking them? Maximim temp needs to be below 90 C so that the herbs stay potent. Thank you.
I see that the 3.5l air fryer is sold out. Will you be restocking and if so where can I get it. Regards Carmen
Hi Carmen, Thank you so much for your interest in Auspure Products. Sorry for letting you know that we can't determine the exact time for this product.
Kindest regards, Auspure Australia Team
Thank you for your promt reply to my question. Sorry to hear that there is no date for restocking the air fryer Cheers Carmen
Hi Carmen, Thank you once again for replying. We are here to serve you!
Kindest regards, Auspure Australia Team
Would the 5.5 litre be large enough for a family of five?
Hi Rach, Thank you so much for your question. Yes, Auspure Kitchen Premium Digital Air Fryer 5.5L is would be enough for a family of five.
Kindest regards, Auspure Australia Team
Probably not. Great for 2-4 people.
Hi there, Thank you for your response.
Kindest regards, Auspure Australia Team
Where can I buy this in New Zealand?
Hi Suzy,
Thank you very much for your interest in Auspure product. Sorry to say that, our service is just inside Australia we don't have a service abroad.
Kind regards, Auspure Australia Team
Hi if I was going to cook a 1.0 kg rolled lamb roast what would be the cooking time thanks.
Hi Dowsy, Thank you for your question. Air fry lamb roast at 360°F/ 180°C for 15-20 minutes until cooked to your liking.
Kindest regards, Auspure Australia Team
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