Aussie House Sitters Questions & Answers

Thanks for your question. If you can please contact us at admin@aussiehousesitters.com.au our Customer Service Team would be happy to help you with this.

Hi Jan, thanks for your question. I'm sorry that you haven't had any sitters contact you about your house sit as yet. Our Customer Service Team would be happy to look over your ad and give you some advice and suggestions on how best to find a sitter for your sit in April. So we can ensure we have the right account and can give you specific information please contact us at admin@aussiehousesitters.com.au or use the Contact Form on our website. We look forward to hearing from you.

Hi Nigel, thank you for your question. I'm not sure which messages you may be referring to. If you can please email us at admin@aussiehousesitters.com.au we can try to assist you further. I hope this helps.

Hi Rosalie, thanks for getting in touch. If your friend can please contact us at admin@aussiehousesitters.com.au we can try to assist her further with this.

Thank you for contacting us about this. I'm sorry that this sitter didn't respond to your subsequent messages. We do expect all our members to communicate promptly and respectfully. At this stage our review system is only for house sits which have taken place. Reviews can only be posted by registered members and the house sit has to have been confirmed via our platform. We do have a reply rating which is visible on a member's profile and you can see how promptly they respond to 'first contact' messages via our website. You are very welcome to contact us directly via admin@aussiehousesitters.com.au to raise any concerns you have as this will allow us to provide you with some more specific advice.

Hi Maree, the team at Aussie Housesitters are very quick to reply if you contact them via email to admin@aussiehousesitters.com.au I’ve had to contact them with queries over several years of membership & they always respond. Let them know there’s an issue & they’ll help sort it out.

Thank you for your question. Aussie House Sitters acts as a meeting place for owners and sitters to find each other and negotiate house sitting opportunities. As a result we don't screen or vet our members (owners or sitters).

Homeowners are able to ask for whatever you need to feel comfortable that you have the right person. You can ask for police clearance and it’s a must to ask for references and also perhaps a phone referee so you can talk to a homeowner they have previously worked for. If a house sitter has reviews from house sits organised through our platform these will appear on their sitter profile for you to view.

If you place an ad on our site then you can have interested sitters contact you and you can interview them, check references and choose the most suitable candidate. In your ad you are able to ask for what you need e.g. police clearance, specific experience in a certain area (dog care, gardening etc).

After speaking with a few sitters, most home owners feel very comfortable with the process. Also, many sitters offer references and police checks as part of their profile. As a homeowner you can read as many sitter profiles as you like and contact those sitters who seem most suitable. 

You are welcome to contact us at admin@aussiehousesitters.com.au if you have any further questions.

I have been a homeowner and member of Aussie House Sitters for many, many years and have never had a problem with a sitter. There are some that I may not ask again, but the animals have always been looked after, they have always been honest and most have been very neat and tidy. Apart from the security check as mentioned by Aussie HouseSitters, I always ask for a landline number of a person they have worked for or someone who is independent and would know their character, e.g. a GP, Pastor/Priest, someone they have worked for etc. To contact this reference, they need to be contactable by a landline where I can ask for the person. That way I know the reference is not from a friend. A mobile phone is not secure enough as I have no idea who is at the end of the line. Treat it like a job application. If possible, I try to meet the person before making my final decision, it works both ways, the potential sitter sees what the accommodation and the animal(s) are really like and you get more of a feel for who you intend to hand your front door key to. I hope this additional information helps.

Hi Margie, thanks for getting in touch. We are very happy to help you contact these homeowners. Please email us directly at admin@aussiehousesitters.com.au so we can assist you with this. Thank you.

Hi Susan - thanks for reaching out to us about this. I'm sorry if you are having difficulty with your ID Verification. Our ID Verification doesn't involve sending text messages so I'm not sure why you have received this instruction. Please contact us directly at admin@aussiehousesitters.com.au so we can help you with this process.

I would say yes as it may not be compatable to the home owners animals. But if small and controlable and kept outside the residence it could work.

Hi Glen. Please contact Aussie House Sitters via our CONTACT US page on the website if you have any questions and our admin staff will happily answer any question you may have. Thank you.

It's actually free for homeowners but if you're a sitter then the 12 months registration starts from the date you registered, so you get the full 12 months :))

Hi Patrice. If you go to the Aussie House Sitters website you are able to contact admin via their 'Contact Us' page. They will happily answer any questions you might have regarding house sitting. Thank you :)

Sure. If you go to our website we have a 'Contact Us' page where you can leave your email address, phone number and message - could you not find this on the website for some reason? Our contact email is: admin@aussiehousesitters.com.au - This is something our admin staff could assist you with straight away. We are honestly not out to rip anyone off. It just sounds like there's something wrong with your email address. Admin will happily fix this for you :)

Hi, Aussie house sitters are legit, we have had contact already with potential house sits. If in doubt about a company when paying money online, we always go thru paypal. PayPal is always safe & fair.

Hope this helps.

WE like Aussie house sitters so far.

You can't find honest details of how many homes they have damaged, or whether they have been dishonest. It is up to the sitter entirely what information you will see about them.

Yes, we are about to introduce a rating system so both sides can rate the other after the house sit has been completed. Previously we warn or remove sitters and homeowner who acted dishonestly. Two complaints against the same member is a life ban.

It depends on your dog,the property,the animals already on the property and the property owner. Hopefully your dog copes well with moving frequently,is not destructive and is house trained.Very important to make sure that the property is securely fenced so that your dog won't escape.Don't housesit if your dog is likely to eat the cat or chooks,or if the owner has a big aggressive dog that's unfriendly to other dogs.Also be aware that in many urban areas people will complain if dogs bark excessively.

It is important that from the outset you are honest and ask the owner whether they mind you having a dog,and whether he/she has to stay outside.Be prepared to clean up after your dog,some people are allergic to dog hair,and excess dog poo in the garden is not pleasant or hygeinic.

For certain properties,that meet all of the criteria just described,and if you take good care of your dog and the home,I don't see why not.It make take a little longer to build up good references.Good luck!

I'm a bit puzzled by your question, normally you wouldn't have to pay a fee to the housesitter. I have heard of the houseowners paying for flights. Do you live in an isolated spot ? If the sitter doesnt have a car, Id think very seriously as to the level of insurance you have. You would have to check they have a current licence if they are on a tourist visa. You should know exactly what the sitter expects before giving them the opportunity to stay in your home, have you had a conversation with them ? You can contact me again if you still confused. From my experience, the website is not totally accurate, as the people that run it don't allow any negative feedback end of story. So there is a certain ammount of risk involved.

Thanks for the feedback Marty, we do live very remotely and do actual lay know the person. I asked her to come here so offered to pay for return flights, she is also charging me a fee too housesit and look after my two little dogs. But I am reluctant too loan our vehicle also so just wanted some feedback about some of the rules / requirements on housesitters.

Cheers

I have been housesitting for 10 yrs, I pay for travel, by car, if someone is kind enough to offer $50_$100 for fuel, I'm grateful. Also to know there is a decent, clean home to arrive to, and, in return leave it the same as you found it! I am a country person so enjoy some isolated locations. Payment is not a requirement of the home owner, as the sitter is using the home etc in the owners absence that is my take on the situation.

I have been housesitting for 10 yrs, I pay for travel, by car, if someone is kind enough to offer $50_$100 for fuel, I'm grateful. Also to know there is a decent, clean home to arrive to, and, in return leave it the same as you found it! I am a country person so enjoy some isolated locations. Payment is not a requirement of the home owner, as the sitter is using the home etc in the owners absence that is my take on the situation.nb. if you have asked the person to your home explicitly, then you may have had ideas about paying them something!

I have been housesitting for 10 yrs, I pay for travel, by car, if someone is kind enough to offer $50_$100 for fuel, I'm grateful. Also to know there is a decent, clean home to arrive to, and, in return leave it the same as you found it! I am a country person so enjoy some isolated locations. Payment is not a requirement of the home owner, as the sitter is using the home etc in the owners absence that is my take on the situation.nb. if you have asked the person to your home explicitly, then you may have had ideas about paying them something!

I have been housesitting for 10 yrs, I pay for travel, by car, if someone is kind enough to offer $50_$100 for fuel, I'm grateful. Also to know there is a decent, clean home to arrive to, and, in return leave it the same as you found it! I am a country person so enjoy some isolated locations. Payment is not a requirement of the home owner, as the sitter is using the home etc in the owners absence that is my take on the situation.nb. if you have asked the person to your home explicitly, then you may have had ideas about paying them something! (Pertaining to another question/ statement here)There is risk involved on either side, if you find a great sitter / sitters for your home and most importantly your animals, it may be a good thing to set up in advance for your holidays with people you have met before. I like to offer photo/ copy of my licence, especially if my police check is not up to date, just as an added security re my honesty!