Bank of Queensland Questions & Answers

Hi EAH, thank you for your feedback. BOQ does support Open Banking as part of Australia’s Consumer Data Right. Please call the Customer Contact team for assistance on 1300 55 72 72. Thanks - BOQ

Hi Jamie, Thanks for reaching out! Please note, our BOQ Classic accounts do not have PayID or OSKO payments- this is only a feature on our Digital/myBOQ accounts. Transfers on our classic products will generally take between 1-2 working days to process. Hope this helps! - BOQ

Hi Geoff, To access the desktop version of internet banking, please use the URL external link  Please ensure there is no "mobile" section included in this URL when accessing on your mobile or desktop device. This way, your browser will always take you to the full desktop version. Thanks- BOQ!

Hi Scott, Thanks for getting in touch. At this stage myBOQ cash withdrawals can only be made from atms. Thanks

Thanks, will this be changing? And will you be adding more services to myBOQ

Hi Scott, myBOQ is a digital platform, so our branches have limited support for it since it's an app-based product. Currently, we don't have any updates on new services, but we'll be sure to inform our customers once we have more information! Thanks

Hi Danielle, yes, they can. Smart Saver accounts are linked to an everyday transaction account where customers are eligible for a bonus interest if eligibility guidelines are met. Thanks.

Hi MJE! The best course of action would be to get in touch with your branch - advise your plans and they can arrange for your funds to be transferred to the account of your choice. They can also discuss your transfer options to ensure it gets there on time! Thank you

We have done that but have been advised that whilst they can transfer the proceeds straight to our Solicitor’s Trust account that they can’t guarantee that the cleared funds will land in their account on the same day. They have also advised that proceeds can be deposited to one of our BOQ accounts and we can then go into the branch and have them transferred to our solicitor’s Trust account at Maquarie but once again - no guarantees that they will receive the funds the same day. This also means at least an hour’s drive each way for us as BOQ have closed the local branch - we’re happy to make the trip but need to have certainty that our solicitor will receive the funds on time. (& we have had problems in the past with transfers from BOQ to other banks being slow). This is very frustrating as when we paid the deposit from a Westpac account the funds went into the agent’s trust account straight away and CBA have also advised that same day transfers are not a problem. We are just looking for advice on how to make sure this goes smoothly so that our solicitor receives the cleared funds on time.

Hi MJE! We completely understand your concern. Please contact your branch where your account is held, and they will be able to discuss you transfer options. - Thank you

We have already done this and they have been unable to alleviate our concerns or give us any guarantees that a transfer will go through on the same business day even if we arrive at the branch as soon as it opens. Surely you must have an option for same day transfers ? - we are happy to pay any fees involved and are happy to attend a branch first thing in the morning in question to sign documents and action the transfer. As per my last message to you - online transfers that we make from MYBOQ to other banks first thing in the morning are consistently not being processed until after business hours. Please advise what our best options are as a matter of urgency.

Can someone please respond to my question?

Hi MJE, we apologise for the delay. Please contact your branch where your account is held, and they will be able to discuss the transfer options available to you. If you would like to submit feedback in regard to your experience, you may do so here: external link  - Thank you

Hi Paul – we have been working on a new banking platform called MyBOQ which is available for new customers on select accounts. This does have improved functionality over our other platform and the intention is to bring all customers over to this platform eventually. Understandably, we need to iron out any kinks before bringing everyone over to the same platform to ensure their banking isn’t adversely affected in the transition. Once it is time to make the jump, we will let our customers know. We are limited in what we are allowed to communicate on this site, which can result in some responses feeling ‘generic’ due to those restrictions. We direct customers to our complaints page where their circumstances can be discussed more freely by an authorised representative and to ensure that the feedback is lodged formally and reported on. Thank you.

Thank you for your response and it does give me a sense of reassurance that you have taken the time to not only read but to respond in a manner that has proven me wrong and I am willing to admit my mistake and I would like to apologise to BOQ for my initial question (Why are all your replies to our reviews generic) Paul B

Hi there! Thanks for your question. We currently do not support Osko payments for many of our account types, meaning the payments are then processed as a standard bank transfer. This usually takes 1-2 business days depending on the time of day the customer requests the transfer.

Even standard bank transfers between majority of banks, at least the big 4 clear the same day, including weekends. So I go back to my original question, why does it take banks transfers from BOQ to other banks so long to process, not to mention zero processing all together over weekends. If it’s not having Osko payments as the reason BOQ times are days slower than everyone else why do you not implement this what is now simple piece of technology? What are BOQs plans to address this glaring shortfall highlighted by many unhappy customers?

You have a 1.4 star rating from 588 reviews! Surely you are working tirelessly in the back ground to address the issues and bring BOQ up to speed with the rest of the world’s major banking institutions? I’m sure the customers who are not overly satisfied with the services they receive from BOQ would welcome an honest insight into how the bank is going about addressing their concerns.

Implementing Osko/NPP is more complex than you may realise, as it is actually a service owned by Australia Post, just like BPAY. This means that not only must there be the infrastructure, but also the agreement between the bank and them to provide the service for their accounts. This means some smaller banks may not yet have the full support/coverage as the bigger banks would have been able to implement. At this stage, we only have Osko/NPP available for our MyBOQ accounts but are working towards expanding this in the future to other accounts we provide. And yes we are working to improve the products and services we provide to our customers; all feedback is welcomed via the link below. Thank you

external link 

Hi Cassie - payments are processed in batches, and over the Christmas period there may have been delays due to the Public Holidays. Please note that even if you regularly receive funds on a certain date or time, this is not guaranteed as an emergency payment for another Centrelink customer may push you into a later batch, resulting in it being in your account a little later than usual.

Hi Mick – sorry to hear you’ve had such a poor experience. If you need urgent assistance, please call 1300 737 766 or use the in-app chat function. You can also lodge a complaint using the site below and someone will investigate further. Thank you external link 

Jess, in my opinion your problems will really commence once your loan is approved. Honestly use another bank, you don’t want an approval from BOQ.

I'm not trying to get a loan through them I mean U can't upload bank statements online vie credit sence

Thanks for reaching out – we do not support 3rd party access to online banking as it can lead to compromised safety of your accounts. If you would like to lodge a formal complaint, please use the site below and someone will discuss further with you. Thank you external link 

No not at all

That's crap as so how can U get a loan if carnt provide bank statements

Hi there! Regarding your query, for security we do not support the use of 3rd party applications/programs to access our online banking; alternatively you could manually download the statements to provide them. Thank you

Loan place does not accept that

While we do not support many 3rd party applications accessing our online banking, some will still work. Please note, however, that we cannot limit what they have access to and by providing access to a third party you may expose yourself to financial risk such as fraud. We recommend confirming if they have other forms of verification that do not expose your bank accounts to such vulnerability. Thank you

Hi there, funds transferred from another financial institution can take 1-2 business days.

Hi Allie, funds transfers from another financial institution can take 1-2 business days.

Hi Amber, Funds transfers between different financial institutions can take 1-2 business days.

Hi Mark- It generally can take up to 3 business days to land in the receiving account.

Hi, Bank cheques take 3-5 business days to be cleared and available in the account.

Hi Ruby, the payment can take 2-3 business days and the payment would have started processing Friday morning as it was done after the cut off.

Hi Joker G.! While our MyBOQ platform supports Osko, there is a daily limit of $1000. Depending on your account, you may be able to request a wire transfer at a branch which will be received within 2 hours if processed before 4pm AEST (payments processed after this time will be received the next business day). Fees apply and only available from select accounts; please contact your local branch for confirmation. Thank you!