BeefEater Bugg Questions & Answers

Hi Gruffles, The new gas hose suits the new gas bottles LCC27 fitting your old one is probably a 21 POL. The option is to upgrade your gas bottle or as I did was use my old gas hose then upgrade when doing swap and go. There was no additional cost to me for changing to the new bottle with LCC27 at the servo.

ThanQ!

The instruction brochure is wrong. Use the bottom two holes. Not the ones in Picture 1

I haven't seen the service manual. At the ceramic and needle ignition point, there is a spring holding the ceramic body, unclicking the spring will undo the cable. Do observe the distance between the needle tip and the metal case. keep the same distance when putting it back. At the knob end, it's just plug in, but you need to remove some covers to get access. I guess Electrolux may be in a better position to give a official answer.

Thanks Luke. Do you know how to remove the ignition body to get to the plug? Ie: removing the knobs, etc?

Call Beefeater Service, they will help 1300 307 939

Hi Bruce., I don't know the answer BUT I believe Beefeater Service should be able to answer.... I have found them to be very helpful.

Many thanks ✔️✔️ Will contact

no they do not have flame failure on the bugg

Suggest you contact Beefeater service phone number....found them very helpful

You need to pull the U-pin from behind first. To make the BBQ stable, the U-pin should be always put back no matter you mount it on a table or stand

Call Beefeater service (google them). They were most helpful when we had a rusted bottom shelf. Had spare part and as it was a known problem they sent a new one. Dont know if yours is a known problem, but they will have parts. Hope this helps.

Thanks I will do that.

Hi HJarred, We would like the opportunity to discuss the concerns you have raised with you. Can you please email me your contact details at customercare@beefeaterbbq.com with ticket reference number 4824321. We look forward to hearing from you soon.

Thanks

Kymme

For safety reason, the gas devices are supposed to be serviced by a qualified person. Having said that, you can always check the cleanness of the gas tube and the jet affected. As the gas comes in from the hose and splits into two tubes. At the end of the tubes are two jets. Check the jet with less flame, it could have been blocked by the dirt. If blocked, you can always clean it with some of solvent/degreaser and a needle. Also check the burner to see if all the holes are clean. In theory, natural gas has less pressure so more sensitive the blockage. The jets should normally have bigger holes than the LPG jets.

Hi Grahame Kymme from Beefeater here. We are sorry to hear you are experiencing problems with your Beefeater appliance. If you wish to discuss this further please feel free to contact Kymme at customercare@beefeaterbbq.com with ticket reference number 3173693 Thanks Kymme Cook

Hi anyone I have had a Bugg and thoroughly enjoyed it for a long time now 7/8 yrs... poor old thing has lost its handle, the rack on the bottom of the stand has surface rust all over and it's missing a rubber foot. All in all its looking pretty sad and I think it time for an update. At the time of buying it was a smaller option of two sizes and its hard to tell if the Amber one sold through Harvey Norman might be the smaller one. That said I now live in tinyville and I'm looking for tiny so I'll utilise a table rather than get a stand. I've loved it & its home made (although I have heard otherwise), however the base without the stand has got me worried - is there something else to stabilise it? 1 other question. are the burners removable now? that would make it easier to clean. Thanks Cheryl

may need to ream out the burner of a new burner? You can always swopt the jets and burners( I know you can position them reversed but just to see the flame.

Grasp it firmly and pull! But brace yourself because it suddenly pops out. To get it back in I give it a firm whack.

Thanks

Make sure you keep the hood down so the top is balanced, and, secure the top. The top is very easy to tip over when you pull the u pin.

Thanks again

Unfortunately, once assembled with the trolley, there is no way to take the grease pan out, it's a design flaw. Please refer to my review for details. The simplest solution seems to be, like one of the other reviewer suggested, dropping or removing the grease pan bracket during assembly so the pan can seat on the trolley top and slide out under the locking pin.

Hi Jeff H, Kymme from Beefeater here. We are sorry to hear you are experiencing problems with your Beefeater appliance. If you wish to discuss this further please feel free to contact Kymme ,at customercare@beefeaterbbq.com with ticket reference number 1809907 

Thanks

Kymme

Sparky John You pull the locking pin right out at the back, then remove the drip tray from the side ( not the back) it just pulls out

My understanding you can't use two solid plates, otherwise the Bugg can't breathe. you need to use at least one grill. Or alternatively you can use the panchayat plate which has breathing holes around the edge.

Thanks John for the answer, I'll try with the original grill and then I'll try with the solid plate and drill a row of holes around the edge of one plate. Again thanks for the quick answer!!! Gr. JOE.

I think for natural gas, there is a different set of jets and a different regulator. It can be the gas is dirty or the regulator is faulty as natural gas has lower pressure, if the jet is partially blocked or the regulator reduces too much pressure, the mixture won't be right. As gas devices are safety critical, they have to be repaired and verified by a licenced person. As users, the best we can do is to do the obvious cleaning.

Thanks for the reply. The bugg was converted to natural gas using the kit supplied by BeefEater and a licensed gas plumber.. There is no regulator on the hose for natural gas. The new main natural gas jets as supplied were fitted. One side of the bugg lights perfectly. The other side doesn’t. The gas jets are only for the main burners The jet that lights it initially is a single jet that is ignited by the piezoelectric lighter. It doesn’t appear to be as strong and burns with a yellow flame whereas the good one is a blue flame that is much stronger. There is no apparent jet used for the starter flame. All worked well for the fist 8 months and only recently has it nor been lighting correctly.

Correction It has a very small regulator that is a natural gas special . The problem as stated before is not with the main gas burner but with the small one that is used to ignite the main one. It would appear to be non-adjustable as it has no jet visible.

I have read your initial question again, I may have misunderstood it, the left is harder to be ignited? OK, please look at the ignition needle , there should be a few mm gap between the tip and the metal below. When you clean the Bugg, this can be disturbed, grease can be dropped onto it so short-circuited. Don't try to bend the needle to correct it as its ceramic housing can break easily. To increase the gap, you can try to bend the metal part slightly. And use degreaser/WD40? to clean the surrounding area. Beside, when you start, you should be able to see the spark between the needle tip and the metal part. If there is no spark, you need to replace the ignition kit.

The lid hinge is integrated with a vent, have look if it's blocked. The gas from the bottle is mixed with the air from the area below the rear of the lid so that area has to be clear as well. Otherwise a closer look at the jets to see if any grease of dirt blocking the air. Besides, does this happen to both burners?

Thanks for that, I’ll check, just the left side, can’t see anything blocking the jets

That seems to point to the area the gas mixing near the left jet as it should mix even when the lid is down. Besides, you can't use both plates, it has to be at least one grill because the design relies on the grill to 'breathe'

It is a bit hard to remove. Give it a god yank but hopefully the drip tray is not full and be careful of the bbq because without the u bolt it can fall off the stand.

The U-bolt is latched at two places of the bottom bracket towards the front. Try to spray some WD40 at the latches and you need to pull it hard. Again, it's very important you hold the BBQ firm otherwise, like me, the Top can tip over and be damaged. To be safe, a two man operation is recommended.

If you have someone handy, it's possible to modify so that the U-bolt doesn't need to be detached every time you access the grease tray.

Hi Marg C,

Leeanne from Beefeater here. We are sorry to hear you are experiencing problems with your Beefeater appliance. If you wish to discuss this further please feel free to contact Leeanne at customercare@electrolux.com.au Thanks Leeanne

If you meant the lid seal along the lid edge, I bought mine from Electrolux where they sell Beefeater spares. I filled the seal with high temperature silicone before pressed it onto the lid. So far I have used it half dozen times, still good. I try to visualise what happened to yours. The current seal is made of silicone with steel clips built in, if loose, you need to squeeze it a bit before pressing back in. If you apply high temperature silicone sealer, you need to degrease the whole seal and dry it before sealant application. I heard some older seal are not made of silicone or just aged, you need to buy a replacement. Some old Bugg don't have the lid seal. Instead, there are two tiny rubber bumpers on the edge of the bottom housing, they are easily coming off. If you have the seal on the lid, I think, you don't need them. Hope the info helps.

Hi Rebecca We would like the opportunity to discuss the concerns you have raised with you. Can you please email me your contact details at customercare@beefeaterbbq.com with ticket reference number 1576771 We look forward to hearing from you soon.

Thanks

Kymme Cook

Emailed you - thanks

Hi Liz from Beefeater here. We are sorry to hear you are experiencing problems with your Beefeater appliance. If you wish to discuss this further please feel free to contact us at customercare@electrolux.com.au Thanks