BlackVue Dual Camera DR650GW-2CH

BlackVue Dual Camera DR650GW-2CH Questions & Answers

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Ray
Ray · Dual Camera DR650GW-2CH

I have a new DR650gw but the front camera playback is upside down and the small letters are mirrored

Blair J
Blair J · Dual Camera DR650GW-2CH

I have started getting a continuous loop of messages saying 'initialising sd card, please do not disconnect the power, restarting', then it turns turns off, powers back up , only to repeat.

Latest in a long line of issues with this blackvue system. Seriously regretting getting it.

Any help appreciated

BlackVue
BlackVue   DM   

Hi Blair, Thanks for reaching out to us, this could indicate an issue with the units firmware or the SD card itself.
We would recommend getting the SD card formatted and then placing the legacy firmware onto the SD card, this can be downloaded from the link below.
external link 

Once on the SD card insert it into the camera to apple the firmware.
If the issue still persists please try an alternate SD card with the camera or reach out to us for further assistance.

Best regards,
Chaim
BlackVue Australia
08 6267 5167

Kim C
Kim C · Dual Camera DR650GW-2CH

My black view has suddenly started say ‘voice recording off’ followed by ‘restarting voice recording’ many times in a row! Why? It’s run the battery down twice overnight.

malcy
malcy · Dual Camera DR650GW-2CH

my camera worked up till dec20. since then red and blue light on and no wifi. have formatted sd card and downloaded firmware upgrade. says upgrading and restarts and still blue and red light on and no wifi displayed although the blue wifi light is on

Leo Sheppard
Leo Sheppard  

Heya, best to give Black Vue Australia a call. I think your firmware install has stuffed up.

I’ve found the support team to be extremely helpful!

Phone Support
08 6267 5167
Monday – Friday 9am – 5pm (WST)

BlackVue
BlackVue   DM   

Hi Malcy, We are sorry to hear of the issues being experienced with your BlackVue camera.
It definitely sounds like there is something going on, it would be best to reach out to our support team on 08 6267 5167 or support@blackvue.com.au
We can then troubleshoot this issue further and get it resolved.

Best regards,
Chaim
BlackVue Australia

Chris H
Chris H · Dual Camera DR650GW-2CH

My Camera has been working fine for years, recently it was moved to a new car, and and auto electrician hardwired it to the car so it can record all the time.
This has been working fine for about a month and then today I have noticed that the camera is not broadcasting WiFi and all three LEDs are flashing on the back of the unit.

Googling this has not found any solution, has anyone seen this before and what can I do to fix it?

BlackVue
BlackVue   DM   

Hi Chris, Is there any audio that is accompanying these symptoms?
If you power the camera with no SD Card inserted does the camera behave the same way or react differently?

Best regards,
Chaim
BlackVue Australia
08 6267 5167

KylieL
KylieL · Dual Camera DR650GW-2CH

I just got this product and I am wondering is it normal for the white light to stay on after car is parked, locked etc at night? Sorry just new to it and can’t seem to find a yes or no answer to if it’s meant to be doing it.

Travelling Sparky
Travelling Sparky  

Yes it is set by default in your app, but you can disable it if you want. It is a visual deterrent to would-be car thieves or vandals that you have an active camera watching over your car. In the Blackvue app you can choose whether you want the front and rear lights visible in parking mode.

KylieL
KylieL  

Awesome thanks so much!

Ali F.
Ali F.  

How to turn off white light dash cam when I park night light always stay own plz guide in app

BlackVue
BlackVue   DM   

Hi Ali, For the DR650GW-2CH camera make sure you are running the latest firmware V2.011. Once updated you can then connect to your camera and go to Firmware settings -> Other -> Security LED -> and then switch the Parking Mode LED option to off. If there are any issues please let us know.

Best regards,
Chaim
BlackVue Australia
08 6267 5167

John
John · Dual Camera DR650GW-2CH

Not happy.....Invalid system configuration...seems to be a real issue after reading all the comments on here.
Mine is now doing the same.....I have SanDisk extreme pro sd cards...same as I use in my drones....

Worked great until a couple of weeks ago....Have tried multiple times via my computer too re install the firmware.......

Nothing is working.....camera has only been used for around two years....not a cheap purchase yet cheap results.

Any suggestions please blackvue....and don't tell me it's the sd card as SanDisk are top quality and worked fine until now

BlackVue
BlackVue   DM   

Hi John, Thanks for reaching out to us.
When reinstalling the firmware does the camera take it and then still produce the error message?
Could you also advise what firmware you have on your system?

Best regards,
Chaim
BlackVue Australia
08 6267 5167

John
John  

Yep it does take it....then does it thing and gets to I initialising the sd card....then fails saying invalid system configuration......

It was working fine up till a couple of weeks ago

BlackVue
BlackVue   DM   

Hi John, Thanks for letting us know.
Could you please try the firmware on the link below to see if it resolves the issue.
external link 

If the issue still persists we will need to arrange to have the system looked into to resolve the issue.

Best regards,
Chaim
BlackVue Australia
08 6267 5167

Abubaker M.
Abubaker M. · Dual Camera DR650GW-2CH

I used to have internet in my car and connection was ok. But now I don't have the internet in my car and it does not get connected to my Samsung S8+. I have tried different ways to connect it wirelessly but the app keeps crashing can you help me please? Do I always have to have the internet to coneect to the dash cam? Thanks

BlackVue
BlackVue   DM   

Hi Abubaker, The BlackVue cameras will not require an internet connection unless you are trying to connect via the cloud.
If you are connecting via local WiFi to the system just open your phones WiFi settings and select the BlackVue network.
Once connected open the BlackVue App and select WiFi.
If there is any error messages during this process please advise so we can assist further.
We can also be contacted on 08 6267 5167 or emailed at support@blackvue.com.au

Best regards,
Chaim
BlackVue Australia
08 6267 5167

Jan p.
Jan p. · Dual Camera DR650GW-2CH

Why is the light not going out on my back BlackVue camera

PhilR123
PhilR123  

What light?

BlackVue
BlackVue   DM   

Hi Jan, If there is a light on your BlackVue system then it would indicate that the camera is currently receiving power.
If you are able to advise which light specifically then we can advise what it is indicating.

Best regards,
Chaim
BlackVue Australia

David C.
David C.  

Hi Jan, the lights mean your device is on and recording it the gps is currently active and the WiFi function is also active. Without knowing what light, it’s difficult to answer however seeing any light is a good sign.

Cyberstalker
Cyberstalker  · Dual Camera DR650GW-2CH

Recently purchased a car with this camera,I removed the Blackvue sd card and the camera hasn't recorded anything since 2018!
The front white light is on and the blue and red lights are also on,when I try and press the button to turn the Wifi on/off nothing happens as well.
So in other words the power is on but there's no one home,help please?!

BlackVue
BlackVue   DM   

Hi Cyberstalker, Thanks for reaching out to us.

If the system is showing lights but they are solid then it does confirm power is coming in but the camera is freezing on startup.
This could be caused by the cameras SD Card or the camera itself.

We would advise powering the camera with no SD Card inserted to try and isolate which component is the cause of the issue.
If the camera boots and says "No SD Card" then it would indicate that the SD Card was the cause and we would advise getting a new SD card.
If the same issue persists then it would indicate that the camera is the cause.
If it is the camera please let us know so that we can assist further to resolve the issue.

If assistance is required with performing these steps please reach out to us on the number below.

Best regards,
Chaim
BlackVue Australia
08 6267 5167

Patrick V
Patrick V · Dual Camera DR650GW-2CH

My DR650GW 2 Ch is wired with the PMP. Has been working for 3 years with no issues. Recently, when in parking mode, it shuts off after 4 or 5 hours. Even when I have motion detection set to the lowest. I records for 5 hours then shuts off. The next day when i drive the car again and i look at the live view or view my files, the time an date is not synced anymore. I will have to reset the settings in the app and also reformat a couple times via the camera to have it synced again. This happens every day, it is no annoying. The correct date is important as if you have to track an incident or prove something in court, having the wrong date will not win you the case. Any advice please? I am at wits end with the camera.

Aaron B.
Aaron B. · Dual Camera DR650GW-2CH

Hi , i'm Aaron , what needs to be done for my camera to work properly , when the ignition is turned on , it keeps repeating not to turn off the power? thank you

PhilR123
PhilR123  

sounds like the micro SD card is not formatted properly. Do you know how to format the card?

BlackVue
BlackVue   DM   

Hi Aaron, If the camera is getting into a loop when trying to intialise the SD card then this could indicate a faulty SD card. We would advise trying an alternate SD card to see if it resolves the issue.

Best regards,
Chaim
BlackVue Australia

Tan H.
Tan H. · Dual Camera DR650GW-2CH

My front camera when view on my smartphone. Show rainbow colour. Rear view working. Any ideas?

ANGRY MUCH
ANGRY MUCH  

Have you tried slightly point it down while you're on view with your phone and see if there is still rainbow. It could be the sun reflecting on your window, if you still see rainbow could be your lense. If it is in warranty get in contact who you got it from and send it back.

BlackVue
BlackVue   DM   

Hi Tan, Thanks for your question.
As others have previously stated, you can try re orientating the camera to reduce the direct sun exposure, however if this doesn't have the required effect you are welcome to contact the BlackVue support team. We may be able to offer a repair option even if the camera is out of warranty.
Feel free to get in touch 9-5 Mon-Fri AWST
Best Regards,
BlackVue Australia
08 9267 5167

Mark
Mark · Dual Camera DR650GW-2CH

Can I have it powered up all the time .

BlackVue
BlackVue   DM   

Hi Mark, Thanks for your question.
In short the camera can run continuously, however this is dependent on a suitable power supply.
BlackVue offers 3 power supply options:
1. Power Magic Pro (PMP) This allows the camera to run of the car battery with a voltage cut off, ensuring the car will start upon return. Typical run time approx 4 hours.
2. B-112 Auxiliary battery will allow 6 hours of run time.
3. B-124 Bluetooth auxiliary battery will allow 17 hours of run time.
The above run time are based on a fully charged battery, the battery need approx 40 mins to fully charge.
Feel free to get in touch if you have any other questions.
BlackVue Australia
08 6267 5167

Mark
Mark  

Thank you, I'll look into one of these

ShagShag
ShagShag · Dual Camera DR650GW-2CH

Hi there,
In June 2016, I purchased two DR650GW-2CH for my wife and myself. Now I'm having issues with them.
About a week ago, mine stopped working, only the blue GPS light is on and it doesn't record anymore.
My wife's one when I remove the power it switches off without shutting down.
Could you please help?
Thanks!

BlackVue
BlackVue   DM   

Hi ShagShag, Thanks for your question and sorry to hear that your camera is having these issues. Can I suggest trying to format your microSD card in a PC and double check that all the file shave been deleted.
Furthermore, feel free to call our support team on 08 6267 5167 and they should be bale to offer some more extensive troubleshooting.

Thank you,
BlackVue Australia.

Raybin
Raybin · Dual Camera DR650GW-2CH

Are Blackvue going to address (with a firmware update) the totally oversensitive "Motion Detection" as used for the PARKING MODE on the DR650GW -2CH units. I believe they have the same issue with nearly all of the models including the latest range. Even when set to the very least sensitive setting the camera still records almost full time to the SD Card- which is pretty useless when in Parking mode. It will pick up a blade of grass moving at 100Metres!!! and record it!!! why can't this be addressed?

BlackVue
BlackVue   DM   

Hi Raybin, Unfortunately the manufacturer has advised us, the Australian Distributor, that they will not be releasing firmware updates for the DR650GW and DR650S range any more. We are equally frustrated at this decision, but it is out of our control. It may be worth emailing them and giving your feedback directly, they may take it on board and reconsider the decision to not release further updates. Some customers have had positive results by turning motion detection OFF, but increased the G sensor sensitivity.

Thank you,

BlackVue Australia.

Tassie Devil
Tassie Devil  

Hi Raybin,

I think BlackVue Australia has answered your question. I am not a rep, agent etc. for BlackVue. I just happened to have bought 2 Dash Cams for our cars a couple of months ago and left a feedback for them. Now I keep getting questions of all sorts about problems and stuff that I know nothing about, but just give contact details of BlackVue Australia.

Sorry I cannot help. :(

Regards

Tassie Devil.

Raybin
Raybin  

Blackvue,

Well, i guess that says it all. I can waste my time banging my head against an unmovable brick wall or i can continue to write honest reviews on every available consumer website and social media page that i can regarding the total unsuitability for purpose that their product exhibits.

The 3 major functions that would be required of parking mode: ( in my opinion)

1) Record to SD card activity near your car- for the purpose of recording possible malicious scratch events- NOT GOING TO BE POSSIBLE IF YOU TURN MOTION DETECTION OFF!

2) Minimise the possibility of "REAL EVENT" Overwrite on the SD Card- NOT POSSIBLE AS THE UNIT RECORDS PRACTICALLY 100% OF THE TIME

3) Record events such as collision damage- YES IT CAN DO THIS BUT MAY WELL BE OVERWRITTEN DUE TO THE OVER-SENSITIVITY OF THE MOTION DETECTION FIRMWARE.

I am just one of many whom are complaining about this- it is time for everyone to write as many reviews in as many places as possible- i for one would not ever consider buying or recommending one of the BLACKVUE systems and have currently persuaded many to avoid buying one of this brand.

Raybin
Raybin  

You may want to do some homework and research on the Blackvue before you buy.....It may well be discounted as an older model, but if you read the reviews and if you want to speak with me personally i am happy to enlighten you on its shortfalls......

Personally i would not buy Blackvue, but i will leave you to work that one out.

Look carefully at the "PARKING MODE" Issues with MOTION SENSING.....and be aware that the 650 Series although it may be discounted is no longer a supported version....it is not going to get any firmware upgrades....and believe me it needs them!

Sharon Igawa
Sharon Igawa · Dual Camera DR650GW-2CH

I recently bought the DR650GW-2CH with the magic box. Everything was working great after installation. I had access to my iPhone app and was able to set everything up. Now there’s no voice prompt, I can’t access my phone app due to no connection, the red recording light doesn’t come on unless I disconnect the cord to the camera and plug it back in. After starting the car, I always heard the camera say something, now it’s nothing. I tried holding down the button on the side to reset it but nothing. I tried downloading the newest firmware too. Can you please help me?

BlackVue
BlackVue   DM   

Hi Sharon, Thanks for your question, there sounds like there are a couple of things in play here.

1. No lights on the camera would indicate there is no power getting to the camera unit, this can be for a number of reasons; e.g. low battery voltage, poor cable connection, Power Magic Pro boot switch is in the off position. Obviously if there is no power to the unit you will not be able to connect to the camera with your smart phone.

2. No voice announcements can be due to them being switched off in the settings, it is possible the camera speaker my not be working correctly.

For the best support please contact the BlackVue Australia support team on the details below so we can get you back on the road ASAP.

Best Regards,

BlackVue Australia

08 6267 5167

Sharon Igawa
Sharon Igawa  

Hi,

1. Actually the lights are on, but sometimes just the blue light only. When that happens, I pull the plug out and insert it back in. That is when I have both red and blue lights on. There is power to the unit, it’s just not working properly at the moment.

2. The voice command was on all this time and suddenly it stopped. I didn’t change the setting.

Now I’m not able to go to settings using the BlackVue app. On my phone WiFi, I usually see the camera choice for WiFi but now it’s not there so I can’t connect to it.

I’ve had this camera for 8 months.

-Sharon

Winston Tan
Winston Tan  

Hi Sharon
My unit DR650GW-2CH also have the same identical problems your unit is having
Speaker is not working even though blue and orange lights are both on the unit. I try to activate the wifi by pressing the wifi on-off button by wifi won't work and try pressing on the same button for 20 seconds in order to reset the unit but to no avail just hope someone out there can help us with these issues

Sharon Igawa
Sharon Igawa  

I tried everything from reinstalling the app and everything I could possibly do. The unit is defective but it still records. I have to keep an eye on the red light, if it’s off I have to unplug and plug it back in. My phone app doesn’t notify me if there’s someone close to my car or if there’s an impact when my car is parked. Next cam I buy will definitely not be this brand. It only worked a few months and now it’s a humbug. Sorry I couldn’t be of any help.

BlackVue
BlackVue   DM   

Hi Sharon, Sorry to hear that our suggestions were not able to resolve the issues. Did you want to send us the camera for inspection to see if our technical support team is able to resolve this for you? Normally we are to resolve most issues on-site without having to send the unit back to the manufacturer for repair. If you would like to proceed, then please let us know. Best Regards,
BlackVue Australia
08 6267 5167

XC40
XC40 · Dual Camera DR650GW-2CH

I have a DR650GW-2CH fitted with Power Magic Pro and I want to upgrade to either the DR750S-2CH or DR900S-2CH. Can I just swap out the camera units from their brackets and insert the new cameras to be up and running, or do I need to replace all the cables?

Luko
Luko  

Just swap out the units I believe. If you ask Blackpvue online they will,confirm.

BlackVue
BlackVue   DM   

Hi XC40, Thanks for your question.

The DR650GW may have a different coax cable depending on the age of the camera. The window brackets are also camera specific, the power supply remains the same across the above models. Feel free to get in touch with our support team to who can confirm if you will need to replace the coax cable if you provide the serial number of the camera.

Best Regards

BlackVue Australia

08 6267 5167

landscape1uk
landscape1uk · Dual Camera DR650GW-2CH

Hi, I have had my Blackvue DR650GW-2CH for sometime now and have only recently started to have a problem with the front camera ( getting a rainbow effect) on the recording, only with the front camera,,,PLS Help.. ..

BlackVue
BlackVue   DM   

Hi Landscape1uk, Generally this is due to the camera sensor failing. However you may be able to resurrect it with a firmware update. If that doesn't work our support team will be able to facilitate in getting the camera repaired. Office hours 9-5 Mon-Fri WAST Best Regards,

BlackVue Australia

08 6267 5167

Pedro
Pedro · Dual Camera DR650GW-2CH

I've bought a car with a DR650GW-2CH camera and can't access camera because the password 'blackvue' doesn't work. How can I reset the password?

Luko
Luko  

https://helpcenter.blackvue.com/hc/en-us/article_attachments/210792287/wifi_psd_reset1.PNG

BlackVue
BlackVue   DM   

Hi Pedro, Thanks for your question.

The best way to reset the password is via the BlackVue PC Player. Simply insert the SD card in to the PC > Open the PC Player > Settings > WiFi > Password Reset

Please find a link to the help center below with step by step instructions.

external link 

Best Regards,

BlackVue Australia

Pedro
Pedro  

Perfect, it worked!

Thanks

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