Bosch Avantixx WAS28464AU Questions & Answers

Hi Johan, Thanks for your question. We're sorry to hear that you're having issues with your Bosch Washing Machine. We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.

Johan, did you find a solution??

Hi Veronika,  Thanks for the question regarding your Bosch WAS28464AU washing machine. If your washing machine boot gasket (seal) is worn and water leaking then you will need to replace the boot gasket. Please contact us on 1300 369 744.  Regards, Bosch Home Australia

Hi Andrea,  Thanks for your question, We'd like to help, if email us at socialmedia.au@bshg.com, quoting BSH4745 in the subject line we’ll investigate for you. Regards, Bosch Home Australia.

We also have had this issue intermitten and we just had a repairer out under product care extended warranty. Started in 2018 and now happens more often, looking inside with repairer no real reason it happens but the coil springs must connect sometimes and sets the delay button off. Repairer said he has seen it once before so we will see if I get a replacement display or a new machine under our warranty

We've had the same issue! Find it does it often when the humidity is high. We got a replacement screen under warranty but it didn't fix it. And I think the scratched the machine when doing the screen because we now have a be rust issue directly under the screen. Our seal has also lost a chunk from it so it leaks every wash! So annoying!

Hi Zoeengeoff G, Thanks for your question. We're sorry to hear that you're having issues with your washing machine. It sounds like you may require a service but we'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Hi Paul97, thanks for your question. The water heats up internally in the appliance. Regards, Bosch Home Australia.

Hi L F, Thanks for the question regarding your Bosch WAS28464AU Washing Machine. You can find instructions on silencing the beeps for both the button tones and end of cycle tones, on page 6 of the appliance user manual, under heading 'Options, Functions.'

If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Thank you for your answer. Unfortunately, I don't have the User Manual (and can't find it anywhere online neither). I rang the Customer Service on the number you mentioned and they couldn't help me neither... They didn't know how to proceed on this particular Washing Machine to silence the beeps, and they couldn't find the User Manual neither! They said they were going to contact the Head Office for them to send me the information from a hard copy but that's 2 days now and I didn't get anything...

Looking forward to resolve the issue sooner than later,

Regards,

L F

I found the answer on page 19 of the user manual. 1. Set the program selector from off to position 1. 2. Press the start button and turn the program selector to position 2 at the same time (important that you do it at the same time).

3. The current volume should be displayed (0 = off, 1 = quiet, 2 = medium, 3 = loud, 4 = very loud).

4. Press the Ready In button to adjust the volume.

5. Turn off to end the process.

Please read the manual. there is an instruction on how to open the door from the drainage filter area.

Hi Graeme, Thanks for your question regarding your Bosch WAS28464AU Washing machine. Instructions for the emergency door release can be found on page 13 of the appliance user manual, we would recommend getting in contact with our After Sales Support team on 1300 369 744 for further assistance.

Regards, BoschHomeAu

Hi guys thanks and i have opened the door. However the light keeps flashing perhaps indicating an imbalance. I just cant get this ( even though i'm an engineer!0 and I'm beginning to wish I'd never bought a bosch.

Thank you, i have opened the door but the drum balance light keeps flashing even though the machine is empty. Any thoughts?

Hi Graeme, If you have the user manual, would you mind telling me what is on page 6 under Signals? I'm trying to stop the beeps of the washing machine but i don't have the user manual and neither After Sale Support or Head Office will help me (as, would you believe, they don't have the user manual neither!!!).

Hope you find a solution to your question and thank you if you can help!

Lynn

Hi Deb, Thanks for your question regarding your Bosch WAS28464AU Washing Machine. We would recommend checking the full instructions for this on page 6 of the appliance user manual under 'Signals'.

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744.

Regards, BoschHomeAu

Hi Deb, I've got the same question and After Sale Support gave me the same answer so I rang as I can't find the user manual (at home and online -after searching for hours on the net). The thing is, they can't help me with silencing the beeps of buttons and end cycle as they don't have the user manual neither !!!

They said they will contact the Head office and come back to me but after a week I didn't hear anything so I rang back and now they tell me that's it's sure not the Head Office have the user manual neither!!! Come on! The Wasing machine is only 2 years old!!! That's so frustrating!!!

So I was wondering if you got in touch with a user manual and if you could help me passing on what is written on page 6 under Signals..?

Many thanks,

Lynn

Hi SallD, Thanks for your question regarding your Bosch WAS28464AU Washing Machine. To deactivate the childproof lock: – Touch and hold the key button until the key symbol turns off; – Release the button.

For this to be successful the program dial must be on the same program it was on when the child lock was activated.

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Extract from my manual: Childlock (E 3 sec.) You can lock the washing machine to prevent the functions you have set from being changed inadvertently. To do this, activate the childproof lock when the program has started.

To activate/deactivate, press and hold the rpm and Ready in//Finished in buttons at the same time for approx. three seconds.The E symbol appears in the display panel. ■ E lights up: The childproof lock is active. ■ E flashes: The childproof lock is active and the program selector has been adjusted.To deactivate the childproof lock, reset the program selector to the initial program. The symbol lights up again. Note: To avoid the program to terminate, do not turn the program selector beyond the Off position. Note: The childproof lock remains active after the program has ended and the appliance is switched off. You must always deactivate the childproof lock if you want to start a new program.

Hi Michael Jansz, Thanks for your question. We're sorry to hear that you're having issues with your Bosch WAS28464AU Washing Machine. We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744.

Regards, BoschHomeAu

Sorry - I have not experienced this situation.

Hi Leanne, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WAS28464AU Washing Machine. We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Hi Lou, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WAS28464AU Washing Machine. We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Ours does exactly the same thing. 5 Bosch service calls later and still not resolved. We have requested a new machine

Hi David, Thanks for your question regarding your Bosch WAS28464AU washing machine. The eco wash function can only be selected on the cottons 60 degree cycle. To further discuss how to use the eco function please contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

I am not sure, I have also noticed that, I suggest you ask Bosch. I usually use a dryer which automatically solves this issue, but if you dry your stuff on fresh air, I do not know what to suggest :(

Hi Judy Thanks for your question regarding your Bosch WAS28464AU washing machine. We appreciate you letting us know the methods you have taken to try and reduce the 'scratchy' feeling of your towels. The wash quality in a front loader is of extreme high quality and the high spin cycles available on front load washing machines can cause towels to come out feeling hard to touch.

We suggest trying the following:

-Reduce the amount of detergent in the wash, so for a full load of towels, only use a quarter of a scoop or cap. Overdosing detergent will also cause hard stiff clothes, not just towels.

-Make sure you use front loading only powder.

-Reduce the spin speed on the cycle to about 700 - 800 as a higher spin will squash the pile on the towel as they hit the drum.

-When the towels are taken out of the machine, give them a good shake to fluff up the pile again before you put them on the line.

-Try not to leave the towels in direct sunlight on the line as this can scorch the fibre and make the towels even harder.

-If you have a Dryer at home, you can try putting them on a low temperature for a few minutes and that should bring them back to life.

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Have tried lowering spin to 600 and using 1/4 scoop of powder. Still hard as rocks. I have been doing laundry for over 40 years and have never had such dreadful results with towels even when line drying them in full summer sun.

You also suggest I user a dryer. This has never been necessary before.. Nowhere in the product or sales material did it say I needed a dryer to get satisfactory results. if this is the case then I would say the washing machine is not fit for purpose,

What sort of reply is this . My answer may help other Australians to avoid a mispurchase but you latest response s does nothing to rectify a significant issue with this machine.which I will reiterate is not fit for purpose. What is my avenue of recourse.

Hi McMugget,

According to the salesman at the store I bought the appliance from, this model is made in China.

Hi McMugget, Thanks for your question regarding the Bosch WAS28464AU washing machine. This particular model is made in China. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours.

Regards, BoschHomeAu

Hi Mpap, Thanks for your question regarding the Bosch WAS28464AU washing machine. This model washing machine was released on the 30th June 2014. If you require any further assistance, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours.

Regards BoschHomeAu