Bosch Home Appliances BGS5ZOOOAU (Relaxx‘x Zoo‘o ProAnimal, Tornado Red) Questions & Answers
VerifiedMPN: BGS5ZOOOAU
Hi My beloved Bosch has snapped on the handle it is out of warranty, can I replace this? I have read that this is a known issue, has anyone else experienced??
Where can I purchase the flexible suction hose for my BGS5zoo ProAnimal. Pierre
Hi Pierre Verchin, Thanks for the question regarding your Bosch Vacuum Cleaner. Spare parts can be purchased directly over the phone, by contacting our spare parts team on 1300 369 744 select option 3. You are also able to purchase this on our website with the below link. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
external link
Don't buy a Bosch biggest piece of crap ever and you won't get any help from bosch
Hi Peter K, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your vacuum. We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia
Need the heads for Bosch modelvcbs22x5vo red zoo o
So over it ...there is obviously a big fault here with all the same comments and complaints about the sensor my vacuum is over 5 yrs old a lot of money was paid for this vacuum I expect to get more out of it than 4 yrs out of it been putting up with it for over 1yr now my old Kmart vacuum I bought for cleaning my car is over 8yrs old and still going strong it's really upsetting to think I have to pay up for a new one
I feel ya :(
Hi kris, Thank you for your review. We're sorry to hear your disappointed with your appliance. We'd like to see if we can be of any assistance to you. We ask if you could please email your details to our team at socialmedia.au@bshg.com (with reference BSH15280 in the subject line), we'd like to review your matter for you. Kind regards Bosch Home Australia.
Same thing going on here as well, I think Bosch should do a recall and fix this issue free of ALL CHARGES. Fkn electronic crap, bring back the Kirby, couldn't kill em with an Elephant Gun. Bosch on the other hand die of fright when you turn them on.!!
Same. Mine has been cutting out now for so long. I maintain it, bought a new filter, and keep the other filter areas very clean. It's really poor. I'd like something done about it.
My Bosch Zoo,o control sensor has cut out every Few minutes since I bought it 4 years ago it went for a warranty check but lasted 2 days and started cutting out and have put up with it ever since . I clean two filters one in cylinder and one behind the plate right hand side inside every few weeks they are usually reasonably clean. is there a third filter that may be causing this annoyance? That I cannot find
From my experience, it sounds like you are doing everything right. I used to clean the barrel filter with a soft brush to help get as many clumps of dust out as possible. Then it would be good for a reasonable amount of vacuums before the sensor would start tripping again.
thanks sounds like a common issue bad design, I hose my filter every month and dry it out but still does not stop the constant sensor issue.
Same as other people- replaced the filter and still the sensor is on and cuts out. Awful lot of money for the hoover and filter and still not working. Mine is just out of warenty- don't want to spend £200 on a hoover every year- what can I do?
Mine cost $600 ++ Same problem. Is there a faulty sensor in some of these vaccuums. I purchased because my son's was so good and still is. Mine unfortunately has the dreaded sensor problem.
Good day, Looking through the responses the standard response to the question of the Every 30 secs it self cleans itself then after 3 attempts just sends itself into slow mode and does nothing question is the same clean the filters which DOES NOT WORK. How do we fix this???
We never could. We'd blow out the filter, canister and turbo head with air compressor, and itd be fine for two vacuums, then back to that. We've since given the Bosch to friends and bought a Miele, and love it!
If you're is under warranty - or even if it's not - I'd hassle Bosch for help and hopefully replacement.
Hi Christo Kruger, Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch vacuum. We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.
Mine is the same. Worst vac I've ever owned so disappointed $800 worth wondering can you disable sensor?
Hi Sonya M, Thanks for getting in touch. We're sorry to hear that. We'd like to see if we can help, if you could please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.
Is the BGS5ZOORU a brand new release?
What does the RU at the end stands for?
Where is this model manufactured?
Did you address the Sensor cleaner problems in this model?
Hi RF, Thanks for the question regarding the Bosch vacuum. That is not an Australian model so we cannot offer any advise on it here. If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
Where can I get a new turbo brush for a zoo'o pro animal vacuum cleaner in South Australia or online
Hi Dave T, Thanks for the question regarding your Bosch vacuum BGS5ZOOAU , you can go to our shop online at external link If you need any more help, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia
My Bosch animal pro bagless is just put of warranty by 6 months. About 4 months ago it stopped with suction with the metal stick part on but if I use the hose and no metal stick I DO oget minimal but SOME suction.I was at Harvey Norman yesterday. They said it was purchased in June 2015. The lady suggested taking out and washing the lifetime guarantee filter in the side when you take the bagless collection chsmberout.
I've done as said still to no avail. I have a Golden Retriever in my house as well as myself my hubby 4 kids and birds..
It sucks AT THE VACUUM BUT NOT once connected whst else COULD the problem be. It was $800 normally but do I brought it on special and again they knocked it down to $550 and the for that money you expect something to last any ideas please?
Hi Terese, Thanks for your question regarding the Bosch BGS5ZOOOAU vacuum cleaner.We're to hear that you're having issues with your vacuum cleaner. We'd like to see if we can help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia.
I have a bosch proanimal, the brushes on the head stopped working after it made a clunking noise. Does anyone know how to take these apart. there are no visible screws?
Hi Tracy, thanks for your question regarding your vacuum.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
It stops running every 20 seconds now! My husband has been using it for the last year as he came home with it after I asked him to buy a Voltra, Miele or Dyson. The salesman at Harvey Norman told him it was better than the 3 brands I mentioned. As my husband has trouble admitting he was conned he's been using it. He has to blast the filter with the compressor twice to do our 2 bedroom home. Its a piece of garbage! This vacuum is the worst vacuum I've ever owned! Now my husband wants to know how to disconnect the sensor!! I'm saving for another vacuum!!
Hi Brad's wife,
Thanks for your question.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Me too. About to buy a new (Not a Bosch) one. I have been patient for far too long.
Me too, got conned by Harvey Norman. I have the same vacuum cleaner, same problem. Ready to smash it and claim on insurance. Where is that sensor and can i bypass it?
We had the same problem with our Bosch proanimal zoo vacuum cleaner. To clean the filter and take it out off its plastic surrounds you need to turn the the filter up side down you will see a screw type button with a slot next to it. This button needs to slide across to the circle. To do this hold the base ( thats with the handle) and turn the top half anti clock wise. Then the plastic surrounding will come right off. Any questions phone John 0432047824. Melbourne.
We have the same problem - it stops every 1-2 minutes! So frustrating. I was thinking of getting a new filter to see if this helps.
Bought this at Harvey Norman 4 years ago, they said it was the best vacuum on the market. Absolutely hate it. Constant issues with it, but not big enough to get a replacement. Ready to go and dump it at their door and buy something else.
I hate mine to had nothing but trouble, Harvey Norman told me I couldnt get anything better, I think Kmart would be a better option. Will be going back to a dyson
I bought a bagged Bosch pro animal zoo vacuum. after a few months of pure disappointment we took it back. we where then convinced to upgrade to the bagless one to be let down just as much. i am constantly cleaning out the filter, but this does not make a difference every 30 secs it self cleans itself then after 3 attempts just sends itself into slow mode and does nothing. i have to then switch it off and on again for the whole process so happen again. I am so disappointing in this vacuum and wish i had stuck to my first choice and not listened to the woman in Harvey Normans who obviously had no idea and must get paid by Bosch. Any ideas?
Hi AshDixie,
Thanks for your question regarding your Bosch BGS5ZOOOAU Vacuum.
We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
Oh my god!! I'm having the same problem!! I'm about to throw it down a cliff .........
total waste of money such a lemon!!!!!
Would love to know if you got any answers or advice.
Thanks
Ours started doing this after the 3rd time I used it. I told my husband to take it back to Harvey Norman but he said it was ok and he's do the vacuuming in future. I asked him to buy a Voltra or Meile and he came home with the Bosch Zoo's ProAnimal bagless so his pride wasn't going to admit he made a bad choice! The salesman there told him it was the best vac on the market! He has been using his compressor to blast out the dust 2 or 3 times while just vacuuming our 2 bedroom home. Now it's stopping every 15 or so seconds no matter how clean it is. Talk about a heavy cumbersome badly designed piece of junk!!! I'm never buying anything with BOSCH written on it again in my life. Maybe they should of stuck to making spark plugs!!!
I have had my Bosch zoo for 5 months and wash filter weekly. But the Doggy smell is still there when I am using it, how can I over come this smelly problem! Many Thanks
Hi Tutu, Thanks for your question regarding your Bosch BGS5ZOOOAU Vacuum Cleaner. There are 3 filters in your vacuum which you can check to see if they require cleaning. Please follow the link below to the instruction manual which shows the location of each filter:
external link
If you have any further queries, please feel free to contact us on 1300 369 744 to discuss further.
Regards, Bosch Home Australia.
I have a BGS5ZOOAU BOSCH RELAXX'X ZOO'O PRO ANIMAL, it seems to have limited suction even though the filters are cleaned and the pipes are all clear. I have been told that it's an hours drive to the nearest repairer to get it looked at under warranty which means taking a day off work. Has anyone else had a problem with suction on one of these vacuum cleaners?
I agree with you completely, mine is doing exactly the same
Yes, my Bosch pro animal vacuum is doing the same. I've cleaned the filter and let it dry thoroughly. It still has very ordinary suction ability. I'm really disappointed in it. It's not very old at all.
I'm having the same issue. Bosch dont want to know about it.
My Bosch zoo'o proanimal bagless vacuum cleaner keeps self-cleaning, every two or three minutes and to do
the vacuuming is taking so much time. I live in Christchurch New Zealand, please can you help? I am truly disappointed with the review on here, so I'm hoping you will help and do not ignore and don't give me a number that is not a New Zealand one.
Hi yes I sent mine back to be fix for this same reason and it cost me $70 plus 4hrs pay as we live a distance from the city of Adelaide. We were told to soak filter in warm soapy water every month it has worked but at the price of the vavcum cleaner I would expect the filter would have lasted more than a year as I have always air compressors my filter every month. New filter is about $120 which is rediculous I have put a written complaint into bosh about 6-9 wks ago and still no response this and our dud washing machine from bosh I wouldn't recommend BOSH for any household appliances
Hi Annette, thanks for your question. As we're based in Australia we'd be unable to directly assist you. We'd recommend contacting Bosch NZ for assistance. Regards, Bosch Home Australia.
I also live in Christchurch NZ and my Bosch vacuum cleaner is doing the exact same thing happens to ours! The guy at Harvey Norman assured us this was the best vacuum cleaner out! The best for pets blaa blaa blaa! Well it stops to self clean every 30 seconds and to get up any pet hair I have to use the small car attachment!
It is so frustrating to use I want to smash it into tiny little pieces!
Bosch should be replacing or refunding everyone that brought this lemon! Such a waste of money!!! Very unhappy!!
Dear Bosch Official, do you have any answer other than the one asking us to call you with our problems???
My Zoo'o is the same as everyone else's, cuts out every few seconds and goes into cleaning mode, even after filter has been washed. So many people have this problem. If you posted a response on here maybe there wouldn't be a million and one versions of the same question!!!!
I will NEVER buy Bosch again. Thought German was good, but a $99 vacuum from Aldi outdoes this piece of absolute rubbish!!!
+1 Our Zoo'o Animal Pro started "cleaning" itself much more frequently after 2 years (indeed, the guarantuee period just had passed...), and now wants to clean itself every 2-3 minutes, after three times we have to turn the thing off and on to get it to work. We have washed the filter a coupld of times, but that does not help at all. This is not workable ofcourse. We sent it in to a Bosch service point, we could get a repair for 150 Euro (!!!) where they would clean the machine and replace some filters. When I asked what the problem was, they said it was our fault, we wouldn't have cleaned the machine properly. Well, I dare to doubt that very much.
So far for Bosch quality, and their service is also not good, as you also can see from the standard "call us" responses on this website.
How do I retract the cord and is there anywhere in the machine to store the little brushes?
The cord retracts when you pull it quickly. If you pull slowly it locks out so you can use it.... but if you step on it while using or reach the end of the cord it retracts often pulling out of socket ggrrrr. Nowhere to store brushes.
How long is the electric cord was shorter today as i couldnt reach asfar as last 10 times l letit go back in but still shorter doesntmake sen
se just measured it 5.3 metres on this page it saids 7.3
About 11m cleaning radius on my BGS5ZOOOAU
Hi where can I buy spare parts from?
You can get them from Bosch direct, 1300 369 744. Just be aware some parts are really expensive. Depending on the issue and the cost, a replacement alternative brand may be better.
Hi Charlene, I have never had a problem and so never had to buy spare parts. I am sorry I am not able to help you.
Egg withlegs.
Get an answer from our members and Bosch Home Appliances representatives
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