27 questions from our users
Hello, i have been using my S22 for 2 yrs now, and suddenly the cappuccino, cafe and milk buttons stopped working ( no lights at all) what should I do pls...
Hi , have been using S23 for last 4 years and loved loved the machine . Cannot fault the coffee pods and taste. Decided to upgrade to S22 two weeks ago coz it has the milk only froth feature button. Only concern is , some water dispensed first before the milk . Hence why my coffee seems a little diluted and not as creamy . Also the lid for milk jug seems a little loose . Not sure if it’s meant to be like that and if that’s the cause of ‘diluted milk ‘ . Just wondering if anyone else has the same issue. Hope to hear from you . Otherwise the coffee machine is great .
I bought one I am a big coffee drinker. My previous machines were great. It took the 4 weeks to get it to me. Far North Qld should have taken 10days. When I finally got it plugged it in and it didn’t work!! Wasn’t prepared to wait another 4 weeks so bought a de longhi. With grinder etc love it!
I have not use the machine (s22) for more than a year since I lost the absolution tube. Now when I start to use it,when I switch it on, there is a power indicator lit but the rest of the buttons is not functioning. I tried press one of the button but nothing happen. What seems to be the problem?
Where can I buy an S22 coffee machine in Melbourne
Are grinders capsules compatible with caffitaly coffee machines
Is this machine still available in Australia and if so where please.
Go on their website, you can call or email them, they are helpful and distribute them free Melbourne
Any Parts Available
Sorry for the late reply, I have just got back from holidays.
I haven't needed to replace any parts as yet, so I would guess we would need to contact the manufacturer on the availability of parts.
My "milk jug rinse cycle" is not working at all. I have descaled the whole machine, but it still will not work - any suggestions?
I have S22 Bianca. Milk frother starts off okay but stops dispensing milk part way through...just bubbles and steam intermittently. Any suggestions?
not sure what’s happening but sometimes when we make a coffee it doesn’t actually taste like coffee, just taste like milk and other times it’s perfect. The machine has been cleaned and we run the pipes through and heat the machine up before using. We use the Double Shot Gloria Jeans. Not sure if it’s the machine or faulty pods? Has anyone else at this problem?
I have bianca s22
When I want latte by pressing the latte button
The milk comes first then coffe !! What is the cause?
With my machine as long as you wait for all the lights to stop flashing and your coffee pod is in Your only press the bottom left hand button and hopefully it will work for you .Good luck
Hi team, we purchased an S22 and require a new milk jug container.
Any chances of sourcing a couple because we cannot locate any on our internet searches.
It is a gr8 machine.
Sorry We only have the one we're using now. ALSO it has a crack in stand part... no leaks
Will let you know if Whole machine dies.
Nice simple coffee maker but boiler seems to no longer produce those super hot drinks. Ie. good to drink immediately- no delays
Hi, I have bought replacement parts before. Try their email CaffitalyOrders@rfg.com.au
I have this machine for 2 years and never had a problem till now the milk fother won’t let milk come out the coffee is find but once it’s time for the milk it turns lights off and the machine makes a beating sound I tried rescaling it but it didn’t work I looked up troubleshooting but couldn’t find an answer
please help me.
Where will I be able to get a replacement plastic tubing for the s22 milk froffer as mine went down the sink when cleaning?
Hi caffitaly team, I have purchased a s22 model with a milk frother attached 1) the milk comes out lukewarm and 2) it does not froth up enough to creat a cuppacino .How do I rectify this?
Hi John, I don't have a milk frother so I have no problem.
For milk volume - after each clean make sure milk leaver pointing at Dot (beside the milk flask). I use last button on Right side and get a 3/4 mug. If more needed I then fire top button same side...till enough vol ... then stop by pushing again.
Will flushing your milk jug into your drink improve things? Makes our drink bigger and sl hotter.
Our Coffee is always fairly hot Not scalding- just spot on 4 us if winter! Always can drink immediately. We've never Needed pre-warmed mugs?
Maybe your heater/boiler has gone. (Not sure if it has 2 or just 1 of these)
Never needed ours serviced to comment on service issues.
Where do you buy descaler solution? thanks
Woolwoths and Coles both stock it. Harvey Norman where they sell coffee machines And any hardware store. Just follow the instructions on the bottle regarding dilution and quantity needed and flush through afterward.
You get the descaling solution at woolie where they have the coffee capsules, it's usually right on the bottom shelf.
How to operate the machine?
You can view the manual for the Caffitaly S22 here: http://media.wix.com/ugd/3720c1_97e4a0e118b84e3f87959a861f0522d5.pdf
I asked a question before about making stronger cappuccino and I got an answer further to my question when you put a double shot in your cup do you have to adjust the amount of frothed milk that goes in yor cup?
The machine has the ability to adjust the amounts to suit so you can personalise to your own taste. I found the factory settings perfect for my cup sizes and I usually buy the strongest pods available so didn't need to do a double shot. If you are doing a double shot you would need to adjust the frothed milk amount or the cup could overflow.
You can just stop the milk when it reaches the top of your cup by pushing the same button
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