DeLonghi VertuoPlus Deluxe Questions & Answers

I have owned this machine for just a few weeks and, due to a busy schedule, have only used up the complimentary capsules that it came with. Despite a poor history of using pods, I have been very impressed by the quality of the coffee this machine makes and was about to make an order from Nespresso when I got the de-scale lights come on. This seems a little odd to me as I have hardly used it and never have to descale our kettle other coffee machine (Ranchilio Silvia) because our soft water supply. We also filter our water before putting it in the kettle or coffee machines. Is this normal?