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Dyson V11 Absolute Extra Questions & Answers
5 questions from our users
Michael T.asked
Can you buy a spare battery thru a reseller or only thru Dyson direct? Thanks Mick
1 answer
DysonDyson
While some resellers may carry batteries, we encourage purchasing direct from Dyson to ensure you get a genuine Dyson battery.
Genuine Dyson batteries have been engineered by the same teams who engineered the V11 to ensure it provides reliable performance. We can't ensure the performance, safety or durability of non-Dyson batteries.
You can find the batteries for our V11 machines via this link: https://www.dyson.com.au/support/replacement-batteries/dyson-v11
If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
susan c.asked
purchased the V11 absolute extra a couple of days ago and the wand just won't release from the chamber. Always a struggle, I can't keep doing this struggle as I vac out daily...
1 answer
DysonDyson
We are sorry to hear about this, please give our Dyson Experts a call on 1800 239 766 with your machine handy and we will be happy to help.
We are open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST and look forward to hearing from you and assisting.
Leoraasked
Hello I’m looking to buy the V11 Absolute Extra but I’m worried as I heard they’re hard to work with on thick dense carpets which is what we have. Can you explain please if this is correct and if there’s a way around it. Thank you.
4 answers
Hi Leora, we have one large and quite thick style rug, the V11 works quite well on that rug.
I’d love to be able to send you a video to show you this in action, but not sure how we can go about this through Product Review.
Thank you for your answer. I suspect that it’s different with rugs as they do not have an underlay like carpets do. I might give Dyson a call to discuss it. Thanks again.
DysonDyson
Dyson machines are designed to work on many different types of carpet and its unusual to expect any difficulties.
Should you find it hard to push, the cleanerhead gives you the ability to reduce the seal it has with your floor type (by moving the selector switch to the "-") to make it easier to push.
That being said, we would encourage contacting your flooring manufacturer if you have any concerns about using a Dyson machine on your flooring.
Big Alasked
What is the difference between the Dyson V11 Absolute Extra and the Dyson V11 Absolute
6 answers
I think the Extra comes with an additional soft roller head specifically for hard floors such as timber. It's a little gentler on timber floors. Everything else is the same.
DysonDyson
While the Dyson V11 Absolute and V11 Absolute Extra come with the same accessories, the V11 Absolute Extra has been updated with a new click-in battery pack, to allow the battery to be replaced without the need to remove any screws along with increased suction power.
While one battery is provided, additional batteries are available for seperate purchase should additional run time be desired.
We hope this helps, however our Dyson Experts are available via auaskdyson@dyson.com if we can assist further.
Many thanks
Jenny M.asked
What’s difference between Dyson v11 absolute and absolute extra
2 answers
Hi Jenny,
Have never had the pleasure of owning a Dyson Absolute, though believes that the battery, the informative LED screen at the top of the handle, battery life and powerful motor may have a lot to do with it...
Or maybe the super quiet motor or ability of full control via the different power levels?
This really is an incredible machine Jenny, and as a single (mere male) one would never have thought in a squillion years would be raving on about of all things A VACUUM CLEANER!
Look, pay the couple of extra bucks, you will not be disappointed, this machine is actually FUN to use!
You would get more information going to Dysons Dyson V11 Absolute Extra' page, here's the direct link.
https://shop.dyson.com.au/dyson-v11-absolute-extra-347782-01
Then hit "Specifications" (Grey tab)
Hope one has been of some help
Peter
Townsville
DysonDyson
While the V11 Absolute and V11 Absolute Extra come with the same accessories in the box and have the samke suction, battery run time and performance, the newer V11 Absolute Extra has a click-in battery. Should you elect to purchase an optional second battery, you can easily remove and replace the battery with the press of a button.
We hope this helps, however our Dyson Experts are available via auaskdyson@dyson.com if we can assist further.
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