Rob M.
Rob M. · V11 Absolute

The vaccum was cleaned after use. Since recharging there is no display of setting. The vaccum is operational and works. Is there some way to have all settings rebooted to reset display of power modes?

Kirsty P.
Kirsty P. · V11 Absolute

Curious to why the V11 standing dock is unable to hold all the tools on the stand. What tool is suitable for the stand? I’ve found the smaller motorised head does not fit. When connecting the brush tools the brushes touch the stands pole which presses on the bristles alas the bristles get bent. Is this normal? Is it also normal for the stand to feel unsteady and if not what can be done to rectify this?

Dyson
Dyson   DM   

While the Dok is made of lighter materials, the base has been weighted to ensure it remains upright. The tool storage clip for the wand of your machine can also be clipped onto the pole of the Dok. When clipped onto the pole of the Dok, it will be able to hold the Mini Soft Dusting Brush, as well as the Mini Motorised head, just insert them backwards (we would suggest the Mini Motorised head is on top).

We hope this helps, however our Dyson Experts are available via external link  if we can assist further.

Gis
Gis · V11 Absolute

How well does the V11 Absolute work on carpet with a high pile?

Mishy
Mishy  

It feels as though it works better than my old vacuum for sure. Our carpets are fairly thick

Dyson
Dyson   DM   

Most owners find that this machine vacuums thick rugs and carpets with ease, and here's why. When in Auto mode, the Dyson V11 Absolute™ intelligently detects resistance of the brush bar and automatically changes the motor speed for the floor surface, and the level of suction can also be adjusted manually on the Torque Drive head to best suit the surface.

vyonne
vyonne  

Depends on how high, I have 70s shag carpet and it wont vacuum it.

Retail Enthusiast
Retail Enthusiast · V11 Absolute

When using the smaller attachments like the crevice or small brushes there is barely any suction power. Am I missing something or doing something wrong? For ‘the most powerful Dyson yet’ it seems to have woeful suction without one of the large powered heads. HELP!

Dyson
Dyson   DM   

We are sorry to hear you are unhappy with the suction power and certainly wouldn't anticipate you to have any problems with the performance of your machine. If you haven't already, we would kindly ask you to get in touch with our Dyson Experts via external link  as we will only be happy to help.

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