Dyson V8 Absolute Plus Questions & Answers

Hi Boodhun, Thank you for your question, we are happy to help. So we can best assist and get this rectified, we would kindly encourage contacting us for assistance here external link  and our Dyson Experts will be happy to help.

We look forward to hearing from you and getting this sorted.

Hi thanks! I still need to hear what is to be done to remedy the situation. Ser No. VE2-XF-JHA0353A Brand 216-Dyson Model. 229625-01 Warranty No. 0000485475

[Details and Email Removed]

Hi there,

Thank you for your reply.

For best assistance, we would encourage you to contact our South African team. You can get in touch via our helpline on 087 807 9353 or via email on DysonService@tudortech.co.za

Hi there, Thank you for your query, I am sorry to hear your Dyson machine isn't working as it should. Could you please message your details (including serial number of your machine, address and contact number) to us via Facebook Messenger or LiveChat (you can find these methods of contact here external link  One of our Dyson Experts will then be in touch and happy to help get this sorted.

I am having this exact issue and it is less than a year old. For an $800 vacuum I expected much more. Very frustrating having to walk back to the utility room just to insert the power port for it to do it again and again.

Hi Sue I contacted the Dyson Service Centre and they were very helpful. At first they thought it may have been a faulty charger, but it was eventually diagnosed as a faulty battery pack for which they replaced it at no cost. I've had no problems since.

Hi Norma, Thank you for your question. We are sorry to hear about this and will be happy to assist. If you are finding your machine is cutting in and out with a surging or pulsing noise this would indicate a restriction in airflow or blockage. We understand you have checked the machine, however we would encourage double checking against this video: external link .

Should the issue persist or if we can be of any further assistance please contact our helpline on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm EST.

Best wishes,

Shan

Actually I just found the receipt. I bought it in September 2016. So it's only 2.5 years old.

They were a pleasure to deal with. All you can do is ring. They might replace it.

It will be my second replacement. And why should I have to go through this again and again. I bought a very expensive product. The first time I called them they were very hard to deal with, and were acting as if I was trying to con them out of a battery. I can see a theme here, they are selling a defective product.

Hi Michael, Thank you for your query. I am sorry to hear you are having trouble with your machine and had this experience when in touch with us. Neither of these are what we would expect from your machine or your interaction with us. We would greatly appreciate the opportunity to look into this and assist.

If you could kindly message us via external link  with your review and details, and we will be in touch and happy to help.

Best wishes,

Shan

Thanks for the feedback, I sent the email. In the latest test today, running the machine on Max without any attachment at all, it lasts 34 seconds. Starts at 2 bars, goes down to 1 in about 20 seconds, and cut off at 34. After putting it back on the recharge point, it starts charging at 2->3 bars. Took it off, it starts at 2 bars, down to 1 at 18 seconds, cuts off at 32 seconds.

Here is the official response from Dyson: We do not have an expected lifespan of a battery as they are a consumable part and the lifespan depends on several different factors such as how often they are used or extreme temperatures.

Your machine's guarantee has expired and batteries are not covered by a warranty as outline in the terms and conditions of the guarantee:

external link 

Hi Kerry, Thank you for your query, we are happy to help. The machine itself is the same with up to 40 minutes of fade free suction; Both machines come with the Direct Drive Turbine Head, Mini Soft Dusting Brush, Combination Tool, Rigid Crevice Tool and Mini Motorised Tool. The Absolute come with all those and also an additional Soft Roller Head which has a nylon soft roller with carbon fibre bristles for the best clean on hard floors.

In terms of pet hair, the Direct Drive Cleaner Head is engineered specifically for carpets. It's nylon brushes dig into the carpet pile to help remove more dust, dirt and pet hair. The mini motorised tool is also useful for cleaning smaller areas such as upholstry, carpeted stairs and in the car.

I hope this helps with your decision, however if we can assist further please don't hesitate to reach out. Our Dyson Experts are available via external link 

Best wishes,

Shan

Hi Michelle, Thank you for your question. We are sorry to hear that you are experiencing an issue with your new machine. Please contact our helpline on 1800 239 766 with your machine handy so we can assist. Our helpline is open Mon-Fri 8am-7pm and on the weekend 8.30am-4pm.

Alternatively, please call or message us via external link  with the serial number so we can assist you.

Best wishes,

Samuel

The phone number given is incomplete. So much for the help line.

Hi Sang, Apologies for any confusion, however this is the Australian helpline number (as the majority of the queries on this page are Australian). If you are located in another country, please use the number on your machine. The helpline sticker on a cord-free machine is a black sticker towards the back of the machine.

Alternatively, please visit our website in your country of residence for your local contact details. You can also visit our Australian website, external link  scroll to the bottom of the page, hover over where it says Australia and then select your country to change regions.

Best wishes,

Shan

Hi Kam, Thank you for your question. The battery is a consumable item and will sometimes need to be replaced during the lifetime of the machine. Please reach out to our helpline on 1800 239 766 or via external link  for further assistance.

Our helpline is open Mon-Fri 8am-7pm and on Sat-Sun 8.30am-4pm.

Best wishes,

Samuel

Hi Sarah, Thanks for your question. We would like to run through some diagnostics with you to isolate the cause of the issue. Please contact our Dyson experts at external link  including your contact details, the machine's serial number and a description of the issue and we will be happy to help.

We look forward to hearing from you.

Best wishes,

Mira

Is it while you are using it or when you take it off charge? Shouldnt happen during use as it is only a rechargeable battery.

Shocking!~ I haven't experienced this problem using the V8, or _any_ of our many lithium-ion tools, even in mid-summer when my hands get pretty sweaty. I did seek assistance from The Good Guys, in Busselton WA, today. Our V8 had been surging... revving slightly... then revving again. Apparently other consumers have also sought assistance. Simple solution... . Staff showed me that both filters were clogged with dust. The long conical filter can be washed, while the smaller disk-shaped filter needs a tap or two to dislodge dust. Our V8 is now purring sweetly again.

Hi Karen, Thank you for your question. Although what you experienced was unpleasant, we assure you that this kind of static shock is harmless and is not associated with the main supply. The batteries in our cordless and handheld machines do not have sufficient voltage to create an electric shock.

Static electricity can occur in many ways and does build up in plastics quite easily. In a vacuum cleaner, static build up is due to the rubbing of fast moving particles against its plastic and metal surfaces. Due to the unusually large amount of dust that your Dyson could collect if you have previously owned a conventional vacuum cleaner, this is more likely to happen when you first use your Dyson.

Once your Dyson has dealt with this accumulated amount of dust, and with regular use of your cleaner, you should not experience further problems. To help discharge the static electricity on your vacuum, you can wipe the clear bin and handle area with a slightly damp cloth. Ensure it's fully dry before use.

Best wishes,

Samuel external link 

I haven't had any trouble with my Dyson V8, it works like a charm..but if you vac on Max mode, the battery only lasts for 5-7 minutes and is only used for difficults tasks. I use mine mainly on the lower mode and the battery lasts for a good 40 minutes. I am very impressed with my V8. If you are having trouble with it and have read all the trouble shooting info on it and can't fix your problem get in touch with the place you bought the product or direct to Dyson.

Hi Anna, Thanks for your question. If the machine also starts making a pulsating noise and will not pick up correctly once the wand it attached it means there is an obstruction of airflow. The obstruction is likely to be located in the motorhead, the wand or possibly the valve inside the bin inlet could be jammed and is unable to regulate the airflow. Please begin by checking your machine over as demonstrated here: external link 

If that does not resolve the issue, please contact our Dyson experts via external link  with your machine's details and a description of the issue and we will assist you further.

Best wishes,

Mira

Hi there, I have mine mounted to my wall in the Landry which is also sorta outside because I have walk out side to get to it, even when I take the vacuum off the charger the charger is always left on, once I’ve finished using it I put it straight back onto the charger with the charger on for the next time I use it

Hi Sandie, Thank you for your query. We recommend storing the machine at room temperature, as if the machine is exposed to temperatures below 3 degrees, the machine will shut off and not run or charge until back at room temperature. If your garage regularly is below 3 degrees, it may not be the ideal place to store the machine.

Your Dyson V8 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. Because of these electronics, it is ok to do quick "top-up" charges without the need to exhaust the battery each time before charging.

It is also recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Best wishes,

Shan

Ours is permantly plugged in and attached, never had any issues

Hi Eddy, Thank you for your query. Your Dyson V8 has smart electronics within the machine, battery and charger to ensure the machine won't overcharge. It is recommended you leave the machine on charge when not in use, this will ensure it is always ready for your next cleaning session. The electronics in the machine will ensure the battery charges to 100%, but not over.

Best wishes,

Shan

Just ring Dyson. Their customer service is brilliant and they are sure to help you

Hi Neil, Thank you for reaching out. I am sorry to hear about this. So we can best assist I would encourage you to forward your details and photos of the charger, and the charging port, through to external link  and our Dyson Experts will be more than happy to help.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi RongHua

Are you only holding the top of the handle? If you move your hand lower down, that will take it off the "on switch"

If that doesn't help, you should call Dyson Australia for support :)

Cheers

Florence

Hi RongHua, Thank you for your question. I am sorry to hear about this. This is not what we'd expect. Please give us a call on 1800 239 766 with your machine handy and our Dyson Experts will be more than happy to help. Our team are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you.

Best wishes,

Shan

Hi there, Thank you for your query. This sound is completely normal. This sound is the valve in the bin closing and opening. Under normal use, this valve works to stop debris from falling out of the machine when it is being moved.

I hope this helps, however please let us know if we can assist further.

Best wishes,

Shan external link 

thank you

Are you using it on Max power mode? Try the lower setting which is plenty for most uses. That should give you a round half an hour of use

If its 2 weeks old take it back. It will be under waranty.

Hi Jackie, I am sorry to hear your V8 isn't charging. Please give us a call on 1800 239 766 or contact us at external link  and we will be happy to help. Our Dyson Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EDST.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Margo, I am sorry to hear this. While I understand you have been in touch previously, we would kindly ask you to give us a call so we can get this sorted. Our Dyson Experts are available on 1800 239 766 Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm.

We look forward to hearing from you and getting a resolution.

Best wishes,

Shan

I am impressed that Dyson is taking the complaints seriously. They are a good company and I am sure they will deal with the issue.

Regards,

Mira

They have Mira and brilliantly, so happy with their excellent Customer Service.

Return for a replacement! That should never happen with any appliance. I'ts not a design flaw as its not affecting all dysons.

Im pretty sure Shanice is incorrect. You don't have to return it because it has nothing to do with the machine. When you use it in cold weather the static builds up on the wand from all the dust sliding through. This doesn't happen in the summer because it is typically more humid and therefore the static doesn't build up on the handle - it just dissipates into the air.

Im only incorrect if they are confusing electric shock with static. Haha.

Hi there, Thanks for your question. Please be assured this is from a build up of static. Static build up occurs with friction, in this case it can be the friction of high speed dust against surfaces inside the machine, and friction from certain surfaces such as, as synthetic carpets or wearing socks of some fibre types while vacuuming.

Low humidity can increase the likelihood of static build up. It can be reduced by increasing the indoor humidity, having moisturized rather than dry hands when using the machine and changing the type of footwear or socks that are worn while vacuuming.

As this is specific to the environment it can be very difficult to replicate this effect in different locations, and so the above tips can help in the unlikely event that this re-occurs.

If this does not resolve the issue please reach out at external link  and we will be happy to help you further.

Best wishes,

Mira

Plug the charge socket with an earplug(rubber), this should solve.