Everten Questions

Cookie15y

Hi. I recently bought a large bread tin with a lid. It’s a Pullman one. I am having trouble putting the lid on and also removing it. Do you have any handy hints please? I love the bread I cook in the tin, but I need my husband round to do the lid. Thanks.

Everten DM 5y

Hi Cookie1, Thank you for contacting us. I am sorry to hear that you are having issues with the lid of your Pullman loaf pan. So we can best assist you if you can kindly send through an email to enquiries@evertengroup.com.au and include just a short video showing the issue occurring along with your order number we can assess whether we can provide some troubleshooting tips or if its a manufacturing fault and its best to organise a replacement.

Thank you and look forward to hearing from you.

Kind regards, Natasha Everten Love To Cook Team

Cookie1 5y

Thank you. Now I feel silly as my husband has fiddled with it and I can now slide the top off and on with ease. Thanks for the help. I will contact you if I have anymore problems.

Everten DM 5y

You are welcome and no problem at all. The USA Pan Pullman loaf pan bakes the most delicious bread so we hope you enjoy baking! If you do need any further assistance please reach out to us and we'd be happy to help. Have a lovely day.

Kind regards, Natasha Everten Love To Cook Team

bill s.6y

Why am I unable to trace the order for my knives I have paid for? why do you blame a virus for your slow service now? will never deal with everten again,this is my second attempt for buying goods from you and disappointed every time!

Everten DM 6y

Hi Bill, thank you for contacting us. I am sorry to hear of your disappointment. So we can track your order for you please send us an email at enquiries@evertengroup.com.au with your email address/order number and we’d be happy to assist you further in tracking your parcel. Have a good Saturday afternoon. The Everten Love To Cook Team

Pat H.6y

Do you ship to Canada?

Everten DM 6y

Hi Pat, We currently only ship within Australia and New Zealand

helen m.7y

Is Everten an Australia. Company? Im interested in odering an Ashdene poppy cup and sauser set. I live in Victoria.

Everten DM 7y

Hi Helen, yes we are an Australian family business and are located in Sydney and ship all across Australia & New Zealand. If you need any further assistance please let us know. Kind regards, The Love To Cook Team

Tanina O 7y

I believe they are Helen. And what I forgot to mention in my review is that they packaged the items really well, using recyclable materials.

Laima7y

Am looking to buy a wedding gift for my neice, who now lives in the Sydney area. I am in Toronto, Canada. If the present does not suit her needs, what is your return policy of goods? How is a refund handled? Thank you