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55 questions from our users
How do I lower the temperature on my refrigerator. Module hr6cdff512s please
How do I get the freezer drawers out? I cannot budge them. Help!!!
How can i change the fanmotor
Getting a code Er F1. The fridge is only 4 months old . The freezer works but the fridge is not getting cold. What could this be?
Hi the fridge is showing a F2 error. I pulled the back panel inside and was very iced up. There appears to be two answers to the F2 code on this site, bad fan or defrost sensor. Can you please tell which one or both and where would I get the parts. The fridge is about 4 yrs old so I assume out of warranty. Thank you
Sadly Peter Hisense will be unable to provide you with the right parts. Our experience with the refrigerator (which has now been replaced under warranty) was that it suddenly became too warm in the r...
Read moreight freezer door. They sent our a repairman who came armed with a heap of parts which did not help at all. It seems that they don't even know what a problem is so send all the parts they think of. The result for us was no rectification of our problem. I suggest you contact Consumer Affairs as, even though your fridge is our of warranty, I think I've heard that a product should be "fit for purpose" under Australian consumer laws and four years old it hardly a suitable time frame.
My hisence fridge same model..the fan wire had broke..got it rejoined works fine..but had to take off back panel and defrost it was ice up..i brought it 2015
Just received our Hinese French door with inside water dispenser. The water comes out very slow & i dont get much ice at any one time. Any help?
Can both lower door compartments/sections be used as freezers?
Yes. But remember that what you store in the freezer is limited to the width of the compartment. We had problem storing stuff we bought from Costco because everything was bulky. I would never buy a Hi...
Read moresense Fridge again after the level of customer support I received. I'm lucky Harvey Norman stepped in (under warranty) and replaced mine with a Westinghouse.
Thank you for your response!
I only need to store many smaller items!
I have had my hisense 4 door now for a little over 5 years and never had any problems whatsoever, until now. In fact most new visitors to my hime always make comment On what a lovely looking fridge it is. I did recently move house and since then every few days I find a water puddle coming out from under the fridge. Any ideas what could be wrong?
I am having the same issue, haven't had any problems for past 5 years but now i get water leaking..
The Fridge turns off shortly after plugging in and starting up. Anyone experienced the same issue? What could be the problem? Anything I can do?
Why don't the fridge doors shut when I gently push
Where is the sensor switch for freezer doors located?
1 side works normal whilst the other side the light is blinking on and off constantly when door opens?
Really? Wow I'd never have guessed that was a possibility... LOL.
( They're sending a technician to repair it under warranty )
Thank you for you non informative reply.
Why does an Inverter Fridge have only 3 Star Energy Rating and not 4 Star
Brought in July 2017 so of course my 3 year warranty is over. In the last few months I have noticed puddles of water at the foot of the fridge. Could not work out why as fridge and freezer was working well. Now all of sudden fridge is not cooling but the freezer is fine. Have you an thoughts on where we should check.
hi,julie, I think you fridge has same problem.my fridge compressor is working ,but won’t get cooler, because somewhere leaking, it’s hard to find,and cost a lot to repair!your fridge just over warrant...
Read morey,you should still cover by warranty,no one buy something expect broken just after warranty!call consumer affairs to complain.sorry can’t help you out!
Thanks shall do
Hi Julie, how did you go with your frig? I think Im in the same boat as you
HI I have an F2 error on my Hiesense french door fridge/freezer/cool box - can you advise what this means and how to correct it as my fridge is not cold inside anymore? Thanks
Got it sorted, my husband took the inside panel off and discovered that the wire was snapped off, strange but it was also all frozen over and black stuff over the grill element. Thank goodness he’s gr...
Read moreeat at fixing stuff - he soldered the wire and sealed them all so no more water can touch them - he said reconnects for the fan - the fan wasn’t working he said hence the f2 error.
I cannot work out how to change the temperature of the different areas. I have tried pressing the padlock, holding it down for 15 seconds but still nothing. Please help me with this
What does F1 mean on temperature display
Hi there, my fridge area doesn’t work and I keep getting F1 error. Does anyone know what it means?
My hisense fridge is very hot one side.you can't even stand close to that side what is the problem?
It's a great looking fridge but we are. Having trouble with the right hand door on the fridge not staying open no matter what we do. It's so annoying because we can't open the right hand crisper or the large eco fresh pantry drawer...(The very thing we loved most about it)
I see this seems to be a common issue with this fridge in the black, white and stainless.
Love to know if anyone has been able to overcome the same issue. Cheers
yes, many people have had the same problem with this.
i got in touch with HiSense and had a 'verbal' battle with them before they got a local service agent to come have a look at it.
HiSense must have...
Hi all,
Does anyone know how to change my fridge temperature from Fahrenheit to Celsius. Someone has pressed something and it's reading Fahrenheit.
Thanks
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry
I have just called regarding the same question - hold the holiday button for three seconds. They really should mention that in the instruction manual!
I had the same problem. Read the manual 3 times and did not see any mention of changing F to C. Held HOLIDAY as noted here and instant success. Thank you.
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