Hisense HR6CDFF French Door Series Questions & Answers

Did you get someone to ring the company for help?

Hisense would know

Really? Wow I'd never have guessed that was a possibility... LOL.
( They're sending a technician to repair it under warranty )
Thank you for you non informative reply.

Obviously you didn’t think of it until I posted the only reply which means you would have still be waiting for a reply. LOL.
I am so glad my ‘non information’ was ....‘informative’.

What answer did you get when you contacted them directly?

hi,julie, I think you fridge has same problem.my fridge compressor is working ,but won’t get cooler, because somewhere leaking, it’s hard to find,and cost a lot to repair!your fridge just over warranty,you should still cover by warranty,no one buy something expect broken just after warranty!call consumer affairs to complain.sorry can’t help you out!

Thanks shall do

Hi Julie, how did you go with your frig? I think Im in the same boat as you

Just contact them for immediate answer

Got it sorted, my husband took the inside panel off and discovered that the wire was snapped off, strange but it was also all frozen over and black stuff over the grill element. Thank goodness he’s great at fixing stuff - he soldered the wire and sealed them all so no more water can touch them - he said reconnects for the fan - the fan wasn’t working he said hence the f2 error.

https://www.appliancesonline.com.au/public/manuals/HR6CDFF509SW-Hisense-User-Manual.pdf

yes, many people have had the same problem with this.
i got in touch with HiSense and had a 'verbal' battle with them before they got a local service agent to come have a look at it.
HiSense must have told him the cause because he came with the required replacement part which was a spring 'thing' that sits in the top hinge cover of the offending door and it was fixed in less than 10 minutes and was covered by warranty.
upon saying that, a couple of years later the fridge section stopped cooling, the freezer section was still working ok but not cooling the fridge, I had to keep placing bags of ice in the fridge section to keep the stuff cold while a new part was ordered, this took 8 weeks to arrive and in the meantime I kept replacing the bags of ice. when the replacement part arrived it took about half an hour or so to practically 'strip' the fridge to get to the part, funny but the replacement part only cost about $3:50 according to the service guy, just thought you should be aware of that problem might occur.
after all said and done, it is a good unit, and spacious, and HiSense did look after me in regards to repairs
regards and best of luck with repairs
Thomas Webb (Geraldton W.A) ewebaccess@bigpond.com

I have just called regarding the same question - hold the holiday button for three seconds. They really should mention that in the instruction manual!

yes i love it. I use the programmable zone as extra freezer and it is exactly what i need- extra freezer space. And i love to be able to put small stuff at the door of the freezer, very convenient. Very happy with the price too when compare with similar fridge at $3k. Love the smooth doors, dislike those door handles on some expensive fridge.

Hmmm we seem to have the same issue but with an F2 error appearing on our 512S model. We rang the service centre, they don’t know what the error means?? How can they not know what their own error means!

HI I have same fridge with Error code F2, just out of warranty. Service tech say F2 is a defrost sensor issue???