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Hisense

Hisense Questions & Answers

1.9 from 169 reviews

21 questions from our users

Lui A.

Lui A.asked

I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?

1 answer
Hisense
Jasmine F.Hisense

Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.

Matthew B

Matthew Basked

I have a 40R4 TV bought from HN on 7 Nov 2019. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.

4 answers
Fran
Fran

Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Matthew B
Matthew B

Sorry, why should I have to? Why can't you release a firmware upgrade on your website. Calling a technician will achieve absolutely nothing, judging by previous comments.

Frosty Screen

Frosty Screenasked

Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.

1 answer
Hisense
Jasmine F.Hisense

Hi Ralph , you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.

Tony C.

Tony C.asked

I have a 50" android tv. It is now 4 months old and my problems continue. The channel banner displays on the top 1/3 of the screen, clears for 5 seconds and the returns. Watching tv is impossible. Screen has lines all through it. Service man Max has been great. Replaced the main board but screen problems (display and fault lines) continue. Replaced the tv 3 days ago and the channel Info on the screen problem is on the new one as well. Also now a channel displays for 5 seconds and then the tv goes blank. The tv has a wired connection to the internet but playing pay tv channels the sounds disappears!! The problems are overcome for an hour or so when you do a reset but Im doing that several times a day. Only thing working for me is that I now know all my passwords and setup routines off by heart and can do a reset in record time. Not impressed. Time to wave the flag and declare HiSense. Refund please.

1 answer
Hisense
Jasmine F.Hisense

Hi , we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Sandy

Sandyasked

I have bought a hisense tv and it will be delivered in few days.

After seeing so many bad reviee i feel like returning the tv without even using it.

2 answers
mark king
mark king

If i was you I'd send it back and buy another brand

Hisense
Jasmine F.Hisense

Hi Sandy , Thank you for leaving a comment, whilst i understand where you are coming from , its always good to experience products for yourself. Hisense is number #1 in Brown Goods and lets be honest no one really goes online these days to post positive feedback and all the great things company do.

Lola H.

Lola H.asked

Do you recommend Hisense
65UHD smart OLED TV

No answers
Nicole M

Nicole Masked

Hi. The water dispenser started leaking in our Hisense fridge. It pours straight out until the tank is empty. Have removed the tank and cleaned it. Any suggestions or new parts that could be replaced. Fridge is 3 years old.

2 answers
Hisense
Jasmine F.Hisense

Hi , we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Nicole M
Nicole M

Thank you, will give them a call.

Natasha

Natashaasked

Hi. I purchased a hisense smart tv from a furniture store. Everything worked great. Have had it for 2 years now, and one day it stopped working. It looks like its trying to boot up, with no success any help?

2 answers
Hisense tv
Hisense tv

Hi Natasha,
Good luck if you ring their help centre. Im am certainly not impressed with them at all
Val

Hisense
Jasmine F.Hisense

Hi , we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry. It may require a software update depending on your TV model, however one of the operators would be able to assist you once you explain what is happening .

nicolas k.

nicolas k.asked

my fridge stops working every two days. i can only get it working again by defrosting behind plastic panel in freezer. whats wrong

1 answer
Hisense
Jasmine F.Hisense

Hi Nicolas, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry

Barlow R.

Barlow R.asked

Hi Garry (team leader / manager),
Ref# - 101423283
Thankyou for offering and raising an RA (return authority) for me with Harvey Norman Moree for my
695 Litre Hisense refrigerator.
I would like to also thankyou for offering $300 compensation for my food loss.
Now, when exactly will you be notifying Harvey Norman Moree of the RA number? (they are waiting)
And when will you be sending me the email requesting my BSB and ACC numbers in order to compensate the $300?
Kind regards,
Barlow

1 answer
Hisense
Jasmine F.Hisense

hi Barlow, looking at your reference number I can see your enquiry has been completed. If you have any other questions please feel free to call or email.

Ari P.

Ari P.asked

Why been waiting from january 26.to now still no replacement tv.delivered.

No answers
Wayne W.

Wayne W.asked

So two days in a row I’ve been hung up on by the service centre after waiting 45 mins to be told no operators available we will call you back. No call back ! My tv stopped working after 13 months and I can’t even get into anyone this is not good enough

No answers
Monica

Monicaasked

Hi, Michael mentioned that he contacted Hisense locally (avoiding the call centre) to get traction on his fridge issue, which number did you use?

Thanks.

No answers
Kristie

Kristieasked

Why is the water leaking from the dispenser. It’s a constant drip and goes all over the floor. Can someone help with this please?

2 answers
laurinda
laurinda

i think you need to call the plumber it sounds like it needs a new washer ring placed in it

Daniel S
Daniel S

.

Arjun

Arjunasked

My smart hiscene TV have a horizontal and vertical line on screen. I am still under warranty but they told me its not covered because its my fault. They think we damage the tv which we did not . We turn the tv one afternoon and it has horizontal and vertical lines. Does anyone have same problem Or any suggestion how to claim this so they can fix my tv?

3 answers
Michael F
Michael F

I have a similar problem. Hisense also believe I damaged it. The TV hasn't moved for several weeks. Still arguing with them.

Michael F
Michael F

.

Justin C
Justin C

going through the same issues,cracks and lines appearing on my 75 inch tv.was told they wont honour warranty claim and that damage is my fault.turned my tv off one night then turned it back on the next day and it had the cracks and lines appearing on the tv.no one has physically looked at tv they just have pictures i sent them.they are very poor at replying to msgs.couldnt even reach them on the phone,was sent to another higher section of hisense so that they can review decision and told it will take 2 days.im not expecting any great results but will hopefully have an answer monday and hopefully hisense can do the right thing by consumers.but for me any purchase in the future of a tv will be another brand and i urge anyone to stear clear of hisense and there constant issues.

Sarah Britton

Sarah Brittonasked

My freezer is working fine but the fridge is not cold at all has been working fine for 8 months until now. The light temp on the fridge is still working fine as well. Anyone know what I should do?

2 answers
Ruth
Ruth

Maybe you need to get it checked could be to do with technical problems. Not all product will work perfectly. It doesn't mean that product is not reliable. How old is your product and where did you purchase from as to the retail shop.

biig ron
biig ron

check door seals make shore door is closed properly check temp setting for fridge tilt fridge back 15 degrees this will make shore the door closes also could be low on gas

Shirley Freeman

Shirley Freemanasked

can you change the handles on the frig to a flatter one?
Trouble fully opening the frig door to get to the crisper as the frig is near a window

2 answers
Kero1
Kero1

I haven't needed to, but it does have the hole to open the door the other way if you want to put the hinge on the left hand side. Would that solve your problem? The instructions came with the paperwork as far as I can remember. The crisper does require the door to be fully open.

Shirley Freeman
Shirley Freeman

Thank you

Eric Renes

Eric Renesasked

Freezer is not getting cold enough to freeze contents. It was working fine until yesterday. Any help?

1 answer
Ruby
Ruby

Hi Eric, I haven't had any problems with my freezer freezing but depending on your geography and where your fridge is located, I'm in Sydney, the recent hot weather may have affected its performance. Have you checked the settings inside the fridge?

Adam

Adamasked

Fridge is not cold yet freezer is still working what could be wrong?

1 answer
Mandy page
Mandy page

The best advice is if you can turn it off for 2 or 3 days compleatly defrost any build up under the main covering- then it shoukd be ok again. Let me know how you go with it

Joper

Joperasked

We brought a Fridge from Oz Master Buy in Wodonga, Freezer works great but the fridge will not work, No-one wants to know and yet it has a 3 year Warranty - where do we go from here??

2 answers
unhappycamper2
unhappycamper2

ACCC if they aren't honouring their warranty

Ken52
Ken52

Small clams tribunal need to look up there phone number for your state.

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