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Hoover Heritage 5210

Hoover Heritage 5210 Questions & Answers

MPN: H14120050
3.8 from 86 reviews

36 questions from our users

Bill Young

Bill Youngasked

Can i replace the brush roller in my 5210 as i have had it over 2 years and the brushes are well worn

3 answers
Hoover
Godfrey G.Hoover

Hi Bill,
Replacement parts for this machine can be ordered through your nearest Godfreys store or over the phone by calling 1300 360 845.
Regards,
The Hoover Team

Peter338
Peter338

Hi Bill, Godfreys beat me to it. You must be doin a lot of hooverin for roller to wear out in only 2 years. Ironically, given the situation we now have, you should keep at it. Cheers.

Bill Young
Bill Young

Hey Peter338, for your info we have a 2 story house with 4 bedrooms 2 bathrooms so we do a lot of hovering. That was not the question i was asking as we do not like an answer like you wrote.
Bill

PaulStJames

PaulStJamesasked

Is the Hoover Heritage 5210 still available and where in Australia.
Paul

2 answers
Tony
Tony

No idea. I got mine 3 years ago so I doubt it. There will be a equivalent current model out there at the $200 price point

Hoover
Godfrey G.Hoover

Hi Paul,
This machine is still available and is sold through Godfreys.
https://www.godfreys.com.au/hoover-heritage-5210
Regards,
The Hoover Team

PaulStJames

PaulStJamesasked

How to the battery on the hand vacuum Heritage 5210

4 answers
Jill M
Jill M

you need to clarify what you mean

PaulStJames
PaulStJames

The battery is flat on my Hoover Heritage5210, can I buy a replace battery , if so where from?
Paul

Tony
Tony

I would go to Jaycar electronics. If you remove the battery and give them a call they can tell you if they have it in stock. Ebay after that if no success

Maria R.

Maria R.asked

How do I detach the dust container from the hand hold

3 answers
Jill M
Jill M

the red button above the light display (that shows recharge) will pop it open to empty. it pops back together easily

Hoover
Godfrey G.Hoover

Hi Maria,
The red button is the on/off button for the handvac.
To release the dust bin you press down the light just below the red button.
Regards,
The Hoover Team

PaulStJames
PaulStJames

Hi Godfrey G., I'm jumping in here, as you seem to know your stuff.
I have a Hoover Heritage 5210 , it doesn't charge anymore , what is the problem , battery or charger and what can I do ? I love the versatility of the Vac! Regards Paul.

Danielle R.

Danielle R.asked

I cleaned my vac and waited for everything to be 100% dry. The small detachable vac still works and has suction, but now the roller on the head wont spin and pick up anything. All hair is removed and was working fine before but now nothing.

3 answers
Jill M
Jill M

check in the head that there is not something blocking it, in the bend. we removed a plug of hair and fibres from ours with a wire hook.

Danielle R.
Danielle R.

Cleared it out already and still nothing..

Hoover
Godfrey G.Hoover

Hi Danielle,
We are sorry to hear that you are experiencing issues with your machine.
If your are not able to find any blockages and the brush is clear, we would recommend to take the machine into your nearest Godfreys store to be booked in for further inspection.
Regards,
The Hoover Team

Joyce V.

Joyce V.asked

How do I clean the HEP filter can I wash it

1 answer
Hoover
Godfrey G.Hoover

Hi Joyce,
We usually advise to dust or tap out the filter, they can be rinsed under running water, just make sure it is 100% dry before putting it back in the machine.
It is also recommended to replace the filter every 6-12 month depending on use.
Regards,
The Hoover Team

Debra

Debraasked

I purchased this vacuum cleaner in Aug 2018 and it has been in its box since then. I unpacked it for the first time yesterday, charged it overnight and now the light is flashing red and green and the vac will not turn on.
What can I do?

1 answer
Hoover
Godfrey G.Hoover

Hi Debra,
There may be an issue with the battery or charger.
The machine will need to be booked in through your nearest Godfreys store for further inspection.
Regards,
The Hoover Team

Osca

Oscaasked

How do you release the bust bin on the Hoover heritage 5210

1 answer
Hoover
Godfrey G.Hoover

Hi Osca,
You will need to press on the clear release button under the on/ff button.
If the canister is a little stuck you may need to pull a little harder to release.
Regards,
The Hoover Team

Steve Hendricks

Steve Hendricksasked

I have a heritage 5210 and I am in urgently need of the battery pack

Kindly advise from where I may order?

2 answers
Tony
Tony

If you are confident you can open the unit to get to the battery pack. Likely you can order a replacement on line or maybe source from somewhere like Jaycar Electronics. I am assuming it is well out of warranty

Jill M
Jill M

i've seen them on ebay, but would also check prices at godfrey's, and battery world

Fiona

Fionaasked

Roller has stopped wirking. Solutuion please?

1 answer
Jill M
Jill M

i think if you turn the head upside down you will see the roller is wound around with string or long hair. you can cut it loose with nail scissors and tweezers or you can dismantle the head and remove the blockage then put back together. all vacuum heads need this doing occasionally

Hannah F.

Hannah F.asked

My vacuum won't pick anything up. When I use the hand unit, though, it's fine.

I've taken off the head and pulled out any hair that might be jamming it up and I've cleaned the filters the best I can (can I use water to clean it?).

2 answers
Jill M
Jill M

There must be something jamming the flow. Can you try inserting something flexible into the pipe and see if it is visible from the other end? It's not the filter since the hand unit works fine.

Laa90
Laa90

If its still in warranty id take it back. You dont want to go jamming too much in there and voiding any chance of getting it fixed

Roro

Roroasked

Have had this vacuum for about a year now - it’s started to flick dirt and what looks like small rocks behind the cleaner, it’s especially worse if I lift the head off the floor. Have had this a few times when putting back on charging station, but has got a lot worse recently? I opened the head up & cleared any debris I could find, but there was very little?

1 answer
Laa90
Laa90

I had the same issues with mine. Eventually it stopped working all together. Unfortunately i just dont think they are built to last. I cleaned filters regularly and took out the rotating brush and regularly cleaned that also but never had any improvement. Eventually the rotating brush stopped completely and i lost nearly all suction. I was asked to take it back in store as id only owned it 6months but i didnt bother as it was over an hour away. Maybe if its still under warranty, call the shop you purchased from.

Gary

Garyasked

Our 5210 has hardly been uses and the battery won't hold a charge how do I get a replacement battery or do I need to through away a product and waste my money

1 answer
Craig
Craig

there are 7 ni cad batteries in the unit to replace you need to make a jig up to get the patten right.

To be honest its cheaper to buy a new one.

Sherry

Sherryasked

My question is this. Is the Hoover filter washable?

4 answers
Peter338
Peter338

Theyre not supposed to be, thats why they sell replacements. But hey, if its that dirty and you want to find out if its washable, why not do it? Make sure its ultra-dry before using again. If theres no improvement, then do what you're supposed to do in the first place: buy a replacement

Sherry
Sherry

You don't have to be sarcastic. It was a fair question. I didn't know you could buy replacements and quite often these things are washable which means they are sustainable.

Hoover
Godfrey G.Hoover

Hi Sherry,
You can rinse the filters under running water, no agitation, please make sure they are 100% dry before putting them back in the machine.
Please keep in mind that even with rinsing the filter you will still need to replace them around every 6-12 months.
The replacement filter can be purchased through Godfreys.
https://www.godfreys.com.au/heritage-5210-vacuum-filter
Regards,
The Hoover Team

Sherry

Sherryasked

Is the filter washable or do you have to replace it when it gets really cruddy? I have tried to brush it out and it sort of work.

1 answer
Peter338
Peter338

Theyre not supposed to be, thats why they sell replacements. But hey, if its that dirty and you want to find out if its washable, why not do it? Make sure its ultra-dry before using again. If theres no improvement, then do what you're supposed to do in the first place: buy a replacement

baz

bazasked

Hi, I posted a question a couple of weeks ago but did not submit the complete problem. The 5210 wont charge & red light does not come on Power plug is ok, wondering maybe battery may be kaput, wait any response.

Baz

2 answers
steve
steve

HI Baz,sorry but i have no idea what the problem could be,i would take it back to the shop and ask them,or better still give them a call maybe they can help you.good luck.

Charlie
Charlie

Hi Bay, as I said just take it back to the shop, good luck.

baz

bazasked

my heritage 5210 the green charge light does not come on & will not charge what is the problem & fix?

3 answers
Charlie
Charlie

hi Baz, first thing does it charge? just because the light doesn't come on it may still charge, second check the charging points and maybe a different power point failing that id take it back to Godfreys, its $10 plus parts for repairs i believe. Good luck.

baz
baz

no it does not charge & red light does not come on

baz
baz

no it does not charge & red light does not come on switch power point ok

Kitrina O

Kitrina Oasked

5210 his do u remove dust thing to empty?

1 answer
asil
asil

Its easy. There's a little button that pops it out

Nick

Nickasked

I have used the unit a few times, probably had it for about a month. Just tonight after vacuuming, i emptied the unit and as i was putting it back together the plastic clip snapped off. Pretty much useless now because that one clips holds everything together.
Will it be covered under warranty? I am very doubtful of this. Also can I replace just that section? Seems silly that i'd have to replace the whole unit because of that one clip.

1 answer
inez
inez

Ask your supplier or go online to the manufacturer. In the mean time a strong Velcro strap may hold the dust container in place.

BRTAN

BRTANasked

how do I change the battery?

1 answer
Pau the slug
Pau the slug

I don’t think you can

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