Hoover Heritage 5210 Questions & Answers

Probably no longer available, but my two still perform brilliantly despite their age.

Hi Stephen, We are sorry to hear of the issues you are experiencing. The machine may need a replacement battery. Unfortunately the batteries are not sold separately, these came as part of the replacement handvac. The handvacs can be purchase through Godfreys for $99.95 AUD. Regards, The Hoover Team

Thanks

Hi Jennifer, The dustbin can be removed by pressing the grey button below the red on/off button and above the Hoover badge on the dustbuster. Regards, The Hoover Team

Hi Mike, Yes, the replacement filter for the Heritage 5210 does also fit the Cordless Plus 5211. Regards,. The Hoover Team

Hi A & J C, There may be an issues with the PCB or charger. We would recommend taking the machine into your nearest Godfreys store for further testing to confirm the issues and provide resolution. Regards, The Hoover Team

Hi Charlie, The filter in the 5210 model is a HEPA filter. Regards, The Hoover Team

Hi Trudy, The batteries for this machine are not sold separately, they come as part of the handvac assembly. These are available and can be ordered through your nearest Godfreys store or over the phone with their customer service team by calling 1800 815 270. Regards, The Hoover Team

Hi, This may be an issue with the brush itself of the head. We would recommend taking the machine into you nearest Godfreys store for inspection to determine the cause of the issues and provide resolution. Regards, The Hoover Team

Godfrey G help me please?

Hi Jackie, There may be an issues with the connection in the switch. We would recommend taking the machine into your nearest Godfreys Store to be booked in for inspection and any repairs needed. Regards, The Hoover Team

Hi Red, We are sorry to hear of any issues you are experiencing with your machine. Replacement batteries are available. Part Number: 33155703 Price: $99.95 These can be purchased through your nearest Godfreys store or over the phone by calling 1800 815 270. Regards, The Hoover Team

$99.95 ,I paid less than that for the Whole Vecuum cleaner, Bit Stiff having to pay for a new Battery when it has hardly been used ,Definitely not Pension Rates there !Thank you for answering

Hi Margaret, We are sorry to hear that the dust cannister is jammed. We would recommend taking this into your nearest Godfreys store for further assistance by the staff. Regards, The Hoover Team

Hi Nala, We do not recommend to wash the filter only dust off/tap out. It is recommended to replace the filter every 6-9 months depending on use. Regards, The Hoover Team

thank you for your prompt reply. Can you tell me the material used in the filter? plastic paper?

Hi Nala, The filter for this machine is a HEPA filter, the inner part is made up of borosilicate fibers and the outer edge is plastic. Regards, The Hoover Team

THANK YOU AGAIN FOR YOUR PROMPT AND DESIRED REPLY

Being a long-time owner of the excellent 5210, I cant really comment on the battery other than suggest to let the battery go really really flat, then charge it and see what happens. I was also going to suggest that you got your money's worth (you get what you pay for) and buy a new one for $90 from Godfreys, only to find out theyre now selling at $199! Or $188 plus $9 delivery on ebay!

Decisions decisions decisions is all I can say.

Hi Greg, Unfortunately replacement batteries for this machine are not sold separately, the come as part of the handvac assembly. The handvac assembly is available for $99.95 through your nearest Godfreys store or over the phone with us by calling 1300 360 845. Regards, The Hoover Team

Does the dustbuster by itself work?

Yes it does

Did you see my review "Perfect except for..." where I described about cleaning the gunk at bottom of vac where there a big red button?

No I didn’t see that

Can you see it?

Hi thanks for your help, just traded the heritage in for the vortex pro, happy vacuuming

Ok

Hi Bill, Replacement parts for this machine can be ordered through your nearest Godfreys store or over the phone by calling 1300 360 845. Regards, The Hoover Team

Hi Bill, Godfreys beat me to it. You must be doin a lot of hooverin for roller to wear out in only 2 years. Ironically, given the situation we now have, you should keep at it. Cheers.

Hey Peter338, for your info we have a 2 story house with 4 bedrooms 2 bathrooms so we do a lot of hovering. That was not the question i was asking as we do not like an answer like you wrote. Bill

No idea. I got mine 3 years ago so I doubt it. There will be a equivalent current model out there at the $200 price point

Hi Paul, This machine is still available and is sold through Godfreys. external link  Regards, The Hoover Team

you need to clarify what you mean

The battery is flat on my Hoover Heritage5210, can I buy a replace battery , if so where from? Paul

I would go to Jaycar electronics. If you remove the battery and give them a call they can tell you if they have it in stock. Ebay after that if no success

Hi Paul, Replacement parts for this machine are sold through Godfreys. Regards, The Hoover Team

the red button above the light display (that shows recharge) will pop it open to empty. it pops back together easily

Hi Maria, The red button is the on/off button for the handvac. To release the dust bin you press down the light just below the red button. Regards, The Hoover Team

Hi Godfrey G., I'm jumping in here, as you seem to know your stuff. I have a Hoover Heritage 5210 , it doesn't charge anymore , what is the problem , battery or charger and what can I do ? I love the versatility of the Vac! Regards Paul.

check in the head that there is not something blocking it, in the bend. we removed a plug of hair and fibres from ours with a wire hook.

Cleared it out already and still nothing..

Hi Danielle, We are sorry to hear that you are experiencing issues with your machine. If your are not able to find any blockages and the brush is clear, we would recommend to take the machine into your nearest Godfreys store to be booked in for further inspection. Regards, The Hoover Team