Hoover Zenith Handstick Questions & Answers
MPN: 5230
Hi. All. Please help my Zenith 5230 stick vacuum is not working. Battery is dead. Where can I buy new battery. Thanks.
Where can I get the little front wheels?
What is the suction power W of a Zenith 5230 stick vacuum
Frank again. Quick follow up, as I don't know how many models there are. Ours is EB100
Hi, Frank here we have heard that Lithium ion batteries can explode when over hot or overcharged. Does the Zenith STOP charging the battery when fully charged?
Mine is on permanently and I’ve had no problems up to now, had it about 2 years now, good appliance no issues
how do I change the exhaust filter on the Zenith stick vacum cleaner
Hello
The suction is working except when the bottom part with the roller is on. The lights on that bottom part are off. I cannot figure out what powered those lights, nor can I figure out how lights there effect suction when roller component (bottom part) is affixed.
How long do you have to chare a battery and how long does it last? Thanks Chad
Hi Chad, The Hoover Zenith requires up to 4 hours to be fully charged. One charge will provide a runtime of up to 24 minutes on low and up to 15 minutes on high. Regards, The Hoover Team
yes Sounds right About 15mins keep everything clean and unclogged we had a problem with running for about a minute and it was blocked on the entry to the cyclonic chamber hope this helps
Why is my my Hoover Zenith cordless vacuum cleaner keep shutting down when I use it?
Hi, We are sorry to hear of any issues you are experiencing with your machine. The cause of this issue may be the battery, charger or PCB. We would recommend taking the machine and charger into your nearest Godfreys store, for inspection and assistance. Regards, The Hoover Team
I didn't used the vacuum cleaner not that long and I need to change the battery already, the battery can cost $100+
Hi, The need to replace the battery will depending on many things, including usage, recharging and machine maintenance. As above, this may not be a battery issue, this could also be an issue with the charger or PCB. To confirm the issue the machine will need to be inspected. Regards, The Hoover Team
Hi my hoover zenith will start very faintly and flash red lights after cutting off. I have charged it and the same issue is happening. What should I do? I don’t see any jam and I have cleaned everything out.
Maybe it is overheating due to blockage or dirty filters. Check filters.
I had very similiar issue. would cut out after a few seconds , then restart. Hoover said i should replace the battery which costs $109 AUD AND the filters, which i have cleaned thoroughly and checked for blockages. (none) . i have concluded that the machine is designed to sell consumables and as i said to them " i would never have bought it if I had known that. If yours is under warranty i suggest you return it
Hi Lynn, We are sorry to hear of any issues you are experiencing with your machine. Please keep in mind, stickvacs are convenience machine, designed for quick pickups between using your main vacuum. It is recommended to clean the machine and filters after each use, it is also recommended to replace the filters every 6 months. If there are any issues occurring with the machine, we would recommend taking the machine into you nearest Godfreys store, with proof of purchase, for further inspection and assistance. Regards, The Hoover Team
Hi Jeff, The above reply to Lynn is similar to the reply to yourself. We did not advise that you battery would require replacement, this is not able to be determined unless the machine has been maintained correctly after use, filters replaced on the advised timeframe and machine checked by a qualified technician through Godfreys. Regards, The Hoover Team
Can I purchase the charger
Hi, Replacement chargers are available and can be ordered through your nearest Godfreys store or over the phone by calling 1800 815 270. Regards, The Hoover Team
Hoover Zenith Handstick cuts out after 15 seconds
Hi Jean, We are sorry to hear that you are experiencing issues with the runtime. This may be caused by an issue with the battery, PCB or charger. We would recommend taking the machine and charger into your nearest Godfreys store to be booked in for further inspection and assistance. Regards, The Hoover Team
it will not regarge
Hi Barbara, We are very sorry to hear of the issues you have experienced with your machine. You can either look at purchasing a new part through your local Godfreys store or via the customer service team (1800 815 270) or you can request that your machine be booked for repairs with our service centre. Please see below for more repair information: external link Please also note that our service centres will be closed until the 05/01.
Regards, The Godfreys Team
why don't the lights on my zenith stick come on every time
Hi Eve, We are sorry to hear that you are experiencing this issue. There may be a fault in the connection, we would recommend taking the machine and charger into your nearest Godfreys store for further inspection and assistance with resolution. Regards, The Hoover Team
Hi I was wondering if I can buy a new battery for hoover zenith cordless vacuum
Hi Kylie, Replacement batteries for the Hoover Zenith are available. These can be ordered through your nearest Godfreys store or over the phone with their customer service team by calling 1800 815 270. Regards, The Hoover Team
Hi there. My Hoover Zenith is flashing the red light. I have changed the dust bin filter and there is no blockage on the stick or in the brush roll. Any other suggestions? PS: Warranty has just ended 2 weeks ago.
Hi Marina, We are sorry to hear of the issues you are experiencing with the machine. There may be a fault with the PCB or battery, we would recommend taking the machine and charger into your nearest Godfreys store, with proof of purchase, to be booked in for further inspection. Regards, The Hoover Team
Hi I have à Hoover Zenith stick vac model EB100 & on the head where there is a grey rubber wheel on either side with a white plastic bit that is screwed in has come off 1 side can u buy a replacement for just those parts or do I need to buy a complete new head?cheers Mary
Hi Mary, Unfortunately these parts are not sold separately, however, replacement heads are available. These can be ordered through your nearest Godfreys store or over the phone with their customer service team by calling 1800 815 270. Regards, The Hoover Team
HOOVER ZENITH CORDLESS HANDSTICK - The recharger facility shows a slowly raising blue light which eventually stops to a non-moving blue light - when I use the vacuum cleaner it goes for about 3-4 seconds then stops. The blue light is then replaced with a continuous red light and I'm unable to use the cleaner. What are your thoughts???
Hi Andrew, We are sorry to hear of the issues you are experiencing with your machine. There may be an issue with the battery, PCB or charger, we would recommend taking the machine into your nearest Godfreys store, with proof of purchase, for further inspection. Regards, The Hoover Team
hi my zenith when on charge flashes blue for about 5 minutes then says it’s fully charged but when you go to use the appliance it starts flashing red and won’t start? I’ve checked the charger etc. would I need to replace the actual battery or is this a different issue
Hi Kiara, The battery may need to be replaced. We would recommend taking the machine into your nearest Godfreys store for the machine to be tested and resolution provided. Regards, The Hoover Team
Hi I think I have lost my dust bin filter cone, where can I buy another one ?
Hi Ashleigh, There are 2 filters that go into the canister of the Zenith, the cone filter and the inlet filter. These filters are available and can be purchased through your nearest Godfreys store. Regards, The Hoover Team
Get an answer from our members
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.