9 questions from our users
Hi there I'm really interested in purchasing the Joolz Geo2 travel system, but am very mindful of the many toxic chemicals used in prams and strollers. I've read great reviews about your company and how you care for the environment. Just wondering do you use any flame retardants or chemicals that can be toxic? Many thanks, Emma
Hi Emma K, This question has been asked before which we asked Joolz HQ in The Netherlands for further information. They responded with the following; "Indeed our AUS products are without flame retardants. Flame retardants are only used for our UK products as for the UK it is obligated compliant wise." Also, I can confirm that the Geo2 2019 prams are made from rPET fabrics. Regards, JOOLZ AUSThank you for your reply. So is that a yes? If I buy the Joolz Geo2 in the UK it will have been treated with flame retardants and toxic chemicals? ThanksHi Emma, if you are still not sure with our answer, better if you ask Joolz UK directly here: https://my-joolz.co.uk/contact-us/?sof Joolz Aus x
I love the look of this pram and the reviews read so well. I live in the country so need it to be versatile in going Bush. I also run - I haven’t found any reviews on running with the pram? Can anyone provide advice on this? Thanks in advance!
Hi Ellie, The Joolz prams aren't designed as a high activity stroller for regular jogging or running. For these activities, you would be best to purchase a 3-wheeler pram with a large front wheel. Regards, Joolz AUSThank you! For general moving on a variety of terrains - the Joolz Geo2 can manage this? I live in the country.Yes the Geo2 has large wheels, so is suited to a variety of terrains - grass, gravel, cobblestones etc, although it's not built for extreme environments. Consider it like an SUV compared to a proper 4WD, if that helps :)
Is the Joolz Day 2 footmuff compatible with the Geo 2 model, or are the footmuffs exclusive to a single model? Thank you.
Hi Ida K, The Day2 and Geo2 footmuffs are the same, they are called the Uni2 footmuff. Hope this helps. Regards JOOLZ x
I'm very interested in buying this pram but was wondering if you have to buy the second seat separately?
Hi Emily M, The Geo2 comes as a single pram, with the upper bassinet and upper seat. If down the track you need to convert it to the double pram, you can purchase the extension kit separately, which comes with the lower bassinet and lower seat. Hope this makes sense. Regards JOOLZ xHi Emily, Yes, you do have to purchase it separately. That's the beauty about it though, those having their first child can have the Geo2 as a single pram and don't have to purchase the second seat until later if they plan to extend their family down the track. You can view it here - https://my-joolz.com.au/shop/joolz-geo2-expandable-set/ Hope this helps? Regards, Joolz AU
Hi, does the Joolz Geo2 seat lie flat so it’s suitable for a new born? Thanks
Hi C.G. The Geo2 does recline to a lie-flat position, however, the seat is not suitable for new-borns. The bassinet is included with the Geo2 pram, and this is what can be used for around the first 4-6 months, until your child is ready to move to the seat. Hope this helps. Regards JOOLZ
Hi, can i remove the fabric and wash it in the wash machine?
Hi Mimi, It is possible to remove the fabrics from the frame on the Joolz pram. However, we recommend spot cleaning the fabrics first. If this doesn't clean the fabrics entirely, remove the fabrics from the frame and hand wash in warm water. Hope this helps. Regards JOOLZ x
Just wondering how the frame goes with scratches? I currently have another high end pram and the frame has scratched so easily and im so disappointed so I’m looking for one that is more durable
Hi Nadia, Thanks for your question! While our prams aren’t completely immune to scratches, with the right care and maintenance they are fine. To be honest with you, it isn't a common question/complaint that we receive. Hope this helps? Regards, Joolz Team
What is the best way to prevent the pram from stains? Would you recommend spraying it with scotchguard? Thanks!
Hello OliveB, The fabrics do have a natural protection which is applied in the factory. However, you can spray it with scotchguard to further protect the fabrics. Please just ensure it's not toxic and suitable for children. Hope this helps. Regards JOOLZ
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