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Kitchen Warehouse

Kitchen Warehouse Questions & Answers

Online Store, Physical Stores
4.8 from 2,034 reviews

18 questions from our users

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

Julie G.

Julie G.asked

Kitchen Warehouse

I visited the Box Hill South Store and was disappointed that the salesman did not have much product knowledge. He was most short with me when I asked about the VIP programme. According to the email, I was to receive a discount on the purchase, this I did not receive. He failed to convince me that he understood the working of the VIP programme at all.

3 answers
Julie G.
Julie G.

Can you please explain the VIP programme to both the salesman and myself and explain as to why the s=discount was not honoured? Thank you.

Giuseppe Latina
Giuseppe Latina

You need to contact their Head office and speak to someone in regards to your enquiry

Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Julie.

Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.

Kind regards,
Kitchen Warehouse

Connie Dick

Connie Dickasked

Kitchen Warehouse

I am looking for a replacement seal for the inside of my oven. It’s a schotts ceran brand

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Connie! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

Belle

Belleasked

Kitchen Warehouse

The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Belle! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

jane_rowlands_

jane_rowlands_asked

Kitchen Warehouse

As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Jane.

Thank you for your feedback.

Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.

Kind Regards,
Kitchen Warehouse

Kristine Johnson

Kristine Johnsonasked

Online Store

does Kitchen Wharehouse have any shops in Sydney preferably near Engadine

3 answers
Jo
Jo

Closest store is about an hour away in Penrith

Annie
Annie

I believe the only store in Sydney is located in Penrith. On line store was excellent to deal with

Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Kristine,

Thank you for your enquiry. At this time we only have one store in NSW, in Penrith.

Kind Regards,
Kitchen Warehouse

Wayne S.

Wayne S.asked

Online Store

How to post gift to someone and pay through PayPal

No answers
Hilary

Hilaryasked

Kitchen Warehouse

This is a comment regarding a Workshop I attended at your Midland Store. The workshop was 'Sour Dough '
While I appreciated the method demonstrated by the person conducting the course. The main purpose of attending sour dough making was to learn how to make your own starter which was neither demonstrated or a recipe supplied instead, the presenter had a few small jars of her home made starter which she asked for a $10/ donation. I was completely disappointed as I have enjoyed several of your cooking/baking classes last year and walked away with knowledge, skills and recipe The presenter was inaudible even after several requests to speak up. She was given a microphone and the volume was on maximum but continued to speak down to her shoes rather than speak clearly into the microphone.
For $30/ spent on the seat in this class I am very disappointed. I am a regular customer of Kitchen Warehouse and feel I wasted my money today. If you want to get in contact with me my details are listed at the Midland store in WA.
Hilary Grant

No answers
Jill

Jillasked

Kitchen Warehouse

I have a Fagor Duo pressure cooker and require a rubber seal 27cm. Do you have replacements or could you please advise where I may be able to source one?
Thank you,
Regards
Jill Wagg

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Jill.

Thank you for your enquiry.

Unfortunately, we do not stock the replacement you require. Please contact our Customer Service Team on 1800 332 934 and we can provide you with some information.

Kind Regards,
Kitchen Warehouse

Pamela peach

Pamela peachasked

Kitchen Warehouse

I have bought 3 handle covers for this frypan but none were the right size!! I have only returned one, the third one I bought was a lodge brand (small) and according to information was suppose to be the right size! Do you stock the correct handle cover?
I have purchased this frypan as a gift and I am keen to get the correct handle cover.
Pam Smith

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Pamela,

Thank you for your email.

Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.

Kind Regards,
Kitchen Warehouse

Wendy

Wendyasked

Kitchen Warehouse

Do you have any microwaves (not convection) with left -hand opening door (ie. hinges on the right side of microwave?).

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Wendy,

Thank you for your enquiry.

Unfortunately we do not stock larger kitchen appliances such as microwaves. We would recommend that you contact a retailer such as Harvey Norman or The Good Guys etc for more information.

Kind Regards,
Kitchen Warehouse

Frank

Frankasked

Kitchen Warehouse

Do you sell Bodum Pavina double walled glasses 350 ml.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Frank,

Our apologies for the delayed response.

We stock these Bodum Pavina glasses in 350ml: http://www.kitchenwarehouse.com.au/Search-KWH?stq=bodum+pavina+350ml

Kind Regards,
Kitchen Warehouse

JenS

JenSasked

Kitchen Warehouse

Cusineart electric pressure cooker - not sealing correctly after the warranty period has finished.
Are new seals/gaskets available for this?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi JenS,

Our apologies for the delayed response.

Please contact our Customer Service Team on 1800 332 934 and we can provide you with some information.

Kind Regards,
Kitchen Warehouse

Lois

Loisasked

Kitchen Warehouse

I'm looking for a large waffle iron that makes four waffles the size of a slice of bread. Do you have this?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Lucy

Lucyasked

Kitchen Warehouse

Hi
I recently purchased a steamer.
The service was excellent but unfortunately the steamer is much bigger than I thought it would be - that's my own fault so nothing I can do about it.
Do you have something similar but smaller please?
Thank you
Lucy

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Lucy,

Thank you for contacting us. Please contact us at customerservice@kitchenwarehouse.com.au with your order number and we can take a look into this for you.

Kind Regards,
Kitchen Warehouse

Vivienne

Vivienneasked

Kitchen Warehouse

I bought a Scanpan pot and the base is already discoloured. The other pot and pan that can with my purchase are great. I am disappointed that the pot is already like this.
Where can I return this pot and get a new one or refund?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Vivienne,

Thank you for your enquiry, my apologies for the delay in replying. Please provide me with your order number, I can then contact you by email to advise the next course of action. You are also welcome to contact our Customer Service Team directly on 1800 332 934.

My apologies again for the delay in replying.

Kind Regards,
Kitchen Warehouse

Liz

Lizasked

Kitchen Warehouse

I wish to track my order Of the 9th -1 16 a Victorinox pastry/bread knife, can you help?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

HI Liz,

Sorry we missed this earlier. Please contact us on 1800 669 608 with your order number and customer service will be able to assist

Thankyou

張為舜

張為舜asked

Kitchen Warehouse

Hi , I've bought a SCANPAN SPECTRUM CHEF'S TORCH GREEN from you but I forget to buy a gas can alone with it. Would you please tell me where I can get one? I have looked many places already such as Coles, Woolwroth, Aldi & Burning Warehouse, but the gas can they sold dosen't seems to be fit with the Torch I've got.

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi,

Thank you for your question. We usually recommend super markets or other kitchenware retailers as places where you can purchase gas canisters for blow torches. If you find that these canisters are not compatible with your blow torch I would recommend contact Sheldon and Hammond the supplier of Scanpan on 1800 808 971 for more information on stockists in your area.

Kind Regards,
Kitchenware Direct

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