Kaz M.
Kaz M.

My Spray Mop Plate has come apart so the white toggle has come apart from the green flat plate and it won’t reconnect. I have tried to buy a replacement spray mop plate but it says it won’t deliver to my location in melbourne Australia.

Kaz M.
Kaz M.

My Spray Mop Plate has come apart so the white toggle has come apart from the green flat plate and it won’t reconnect. I have tried to buy a replacement spray mop plate but it says it won’t deliver to my location in melbourne Australia.

Leslee
Leslee

Can Koh floor cleaner be used on Acoustic Vinyl floors .

Mary M.
Mary M.

Can I use Koh to clean a Weber barbecue?

Beryl B.
Beryl B.

Can l purchase the silicon cap for my koh mop separately? Mine has a split in it and it is leaking when lm mopping.

Koh
Koh   DM   

Hi Beryl,

Please reach out to us at careau@koh.com with your address details and we will get this organised for you asap!

Helene Winsor
Helene Winsor

I am trying to change the number of my Visa card and it will not let me I want to order a product

Koh
Koh   DM   

Hi Helene,

Please reach out to us on careau@koh.com and we will be happy to assist!

Nick L.
Nick L.

Hi. I was trying to refill spray bottle which was stuck and while trying to pull it out the handle came right out of the head. The fitting is not broken, but i now can’t get the handle back in the head. Help?!

Amanda P
Amanda P  

Sorry but I've never had this issue. Have you tried contacting Koh directly? When I had a problem with the mob bottle they were very helpful.

Caroline T
Caroline T

We have just assembled our new mop following the instructions and you tube video and it simply won’t spray. Any tips please ?

gpalmer4
gpalmer4

Having extreme difficulty removing the liquid bottle from the mop frame when it needs to be refilled. Can't see any release button or any other form of release. Got this as a present and love the mop but it's now impossible to refill. Help Please George Palmer

David & Sharyn M.
David & Sharyn M.  

I’m having the same problem. Love the mop but refilling is a nightmare! Wiggling back and forth doesn’t help either as per the video hints and tips. It’s stuck!!!!

Carol V.
Carol V.

I would like to know if I can get a replacement cap for my mop as the mop is leaking and the cap is missing. Ifso, how? I am just about to place another order and thought I might be able to get a replacement cap at the same time.

Murray Whitting
Murray Whitting  

yep this seems to be a common fault with theses mops . They won't sell them to you they want you to buy the whole head .

Lorraine T.
Lorraine T.

The silicone cap inside my mop has a split can I replace this?

Adam L.
Adam L.  

Hi Lorraine, please drop our team a message careau@koh.com and we'll get you fixed up.

Jean D.
Jean D.

My Koh mop is some years old and is used frequently but I can’t get bottle out to refill It has always been a bit stiff But won’t come out now help!!

James Coventry
James Coventry   

Try pouring water from a hot kettle over it

Jean D.
Jean D.

How to remove the bottle on Koh mop to refill Have pulled as per normal but can’t remove same

Jean D.
Jean D.

Help Unable to remove bottle to refill Koh mop

Mary B.
Mary B.

2 years ago i had my windows cleaned ever since there has been a film on the outside, have tried various products including gumption nothing works. Can you help

Adele
Adele  

Yes use koh with microfiber cloth then glass cloth

Michelle B.
Michelle B.

Do you find the floor cleaner and mop give a hygienic clean? As I don't feel it would without the use of hot water and a cleaner. I also have laminate floors that are textured, so don't believe it would get as clean using Koh in comparison to hot water and a floor cleaner. But feel free to try to convince me otherwise..

Hendo
Hendo  

I totally agree with you

MCJ
MCJ

I just removed the bottle that attaches to the koh mop and noticed a little silicon piece flew out onto the floor. I’m not sure where this goes and it’s leaking

Hendo
Hendo  

I would contact Koh. My sister had a similar problem I believe they are very helpful.

Tracey Anne Marie M.
Tracey Anne Marie M.

Where does the Silicone cap go in the Koh Mop?

Valerie
Valerie

Hi My mop is also leaking, I'm sure that I'm missing the silicone cap in the handle housing which accepts the water bottle. I'm well out of warranty. Can I purchase this item. Happy to pay for same and postage. Valerie

Olly
Olly  

Same for me

Caitlin C.
Caitlin C.

Hi, I have been using the Koh Mop for a few years but noticed the last couple of times I have used it that the mop seems to be leaking. Having read some of the other questions from members I can see that the silicone cap is missing from inside the mop head and was wondering if I could get a replacement?

Koh
Koh   DM   

Hi Caitlin, that is such a shame! I am so sorry that this has been your experience! Can I please ask that you contact us on careau@koh.com so that we can look into this further for you? - Sean A

Get an answer from our members and Koh representatives

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