Map Bella Capsule Coffee Machine Combo Questions & Answers

What other coffee pods are compatible with the map machine

Hi there Joyce W, the S12 proved very popular when it arrived to market and most retailers sold out very quickly. We still have supplies of this model and are looking at adding them to our online store in the next month (www.mapcoffee.com.au). We currently have a special on this website for the Bella Machine (S04) for $79 including 12 months warranty and free shipping anywhere in Australia. Both the S04 and S12 are mechanically similar and are compatible with all Map Coffee Caffitaly Capsules. Should you require any additional assistance or information on our products, please do not hesitate to contact us on 1800 239 438.

Hi Sazzbabe88, the S12 Velocissimo is a Map Coffee branded Caffitaly capsule machine. This unit is compact and produces superior coffee from all Caffitaly compatible capsules. There are 3 pour length selections which include 2 espresso specific buttons and a larger button ideal for hot chocolate and tea capsules. This machine is available in Coles, Costco, Officeworks and soon to be on our website (www.mapcoffee.com.au). If you require any additional information about this product, please feel free to phone our Customer Service Team (1800239438).

Hi Tasha, funny you say that as mine did get a bit of a taste too actually and like you I did really USE it. I would make at lease 4-5 cups every single day. I thought maybe the taste was because I let the water run through the pod a bit long as I used bigger cups but also when I bought it some of the reason was so I could use plain hot water through it for my husbands tea (Therefore needing only the coffee machine on bench instead of kettle as well). He said it had a funny taste too. Not coffee just kind of metal.

Rash try running hot water with plenty sugar in it through the machine a few times then retry with coffee.Good luck

Hello Erin, I'm happy to hear I'm not the only one. It's a shame I've been trying to work this problem out for ages because I love the taste usually. I'll defiantly be trying Les's suggestion of the water and sugar. I'll do that in the morning and be sure to post back how that went. :)

Les thank you, that sounds like a great idea I'll be doing that first thing in the morning and see how I go. Thank you.

Sorry - haven't experienced this problem. Look forward to hearing how the sugar/ water solution works!

Hi Tasha, this is a courtesy message to see if you still require assistance with your coffee machine. We would only recommend using Clean Bean Descaler or Clean Bean Tablets in your machine. These products are available in both Coles and Woolworths nationally. Scale build up can cause the machine to decrease it's brewing temperature, run slowly and also taint the flavour of the capsules. The Descale Process can be found in your manual. Running descaler through your machine manually is ineffective. Please feel free to contact out Team on 1800 239 438 when you are next in front of your machine and we will be glad to offer assistance if required.

Yes I did buy them at Woolworths and they worked great :) and was easy and quick to do. Thank you for checking. Love my coffee machine still and even got one for my friend and she loves here too.

Thank you.

I only use MAP, Gloria Jean & Organic pods. I found other brands left black granules in the coffee. When this happened, I flushed the machine after each use, which became annoying so I stopped using the other pods. I have the milk frother from Aldi, its brilliant.

Thanks Jules I also use the Map and Gloria Jeans plus the Woolworths pods, where do you purchase the organic pods from. Do you think the Woolworth pods would cause the problem with black bits?

Thanks Cheryl

Hi Cheryl, thank you for your feedback here and we are pleased to hear you have been enjoying your Map machines both at home and at work. You are correct, you may find small black granules when non Map capsules are used and we recommend regular flushing. We would suggest using Map Caffitaly capsules and performing the water flush (without a capsule) each morning. Remember that the small and medium cup buttons are specifically designed for espresso capsules and the large cup button runs water at a slower rate which is ideal for chocolate and tea capsules. The Luna machine is sold as a combo with a Milk Frother included. If you need any assistance with this, please feel free to direct The Good Guys to our Consumer Service Team on 1800 239 438.

Hi Mike, I don't use Woolworth Select Capsules, only Map or Gloria Jeans. Every now and then I have had a capsule jam. You will need to put a bit of pressure on the lever to open. I have never damaged the machine doing this. Other than this, I haven't had any trouble with the water/capsule. Cheers J

Hi Newbies, many thanks for your question here. Map Coffee would recommend using Map branded Caffitaly capsules in all Map Capsule machines. We also suggest flushing the machine with water before you insert the capsule. Just remember that the small and medium cup buttons are designed for coffee capsules and the large cup button is specifically designed for hot chocolate and tea capsules. The large cup button runs water at 50% less water pressure which is perfect for a slower extraction of flavour. If you have switch to Map branded capsules and continue to face issues with raising the lever, please call Map Coffee customer service on 1800 239 438.

Thank you for your query and we can certainly assist you with steps to increase the temperature of your Map Bella Machine. Firstly turn the machine off (at the side but on at the power point) and raise the silver lever. Press the top and bottom button at the same time as switching the machine on. Release your fingers and press the middle button 3 or 4 times until you see the red light (left) and large cup illuminated. Lower the lever, turn the machine off and then turn the machine on. If you need assistance with these steps, please do not hesitate to contact Map Coffee Customer Service on 1800 239 438 when you are next in front of your machine.

Hi Sandran, Many thanks for your query. We would suggest programming one button to 30mls and pressing this button 2-3 times when making the Belgium Hot Chocolate. Allowing a pause (3+ seconds) between pressing the button will ensure the chocolate powder dissolves effectively. Sprinkling chocolate powder on top will give a stronger chocolate flavour as the capsules are a mild chocolate blend. Should you wish to run through the re-programming over the phone, please do not hesitate to call our Customer Service team on 1800 239 438 when you are in front of your machine. Kind regards, Map Coffee

Sorry never thought much of the hot chocolate.i use normal caburys hot choc and just use the milk frother to foam and heat the milk

Following the steps above may provide you with a better result from the Map Coffee Belgium Hot Chocolate Capsules. If you need assistance with this, please do not hesitate to contact Map Coffee Customer Service – 1800 239 438.

hi i assume that it has slowly given less over a period of time .ican only suggest you adjust the amount of water it gives out "see instructions" to get back the volume you want good luck richard

No this seems to be a phenomenon that has occurred over the last month, giving less and less water.

It is most important that you do not hold in any button while dispensing coffee. If you do when released this will be the volume dispensed next time. To reset machine to original settings is quite simple.

1-Turn the machine off and raise the lever to open the capsule compartment.

2-Press and hold down the Espresso (small cup) button while simultaneously switching the machine on.

3-Continue to hold the Espresso (small cup) button and quickly close and open the lever. The machine will beep 5 times.

4-Release the Espresso (small cup) button. After a few seconds the 3 beverage buttons and alarm light will blink.

5-Close the lever.

6-Place a cup on the drip trap. Press the Long Coffee (medium cup) button once. Wait approximately 2 minutes. The cycle is complete when the 3 beverage buttons are steadily lit. Repeat this if alarm light continues to blink.

Hope this helps.

Hi Janice, Thanks for your query. If you are still having issues with the coffee coming out it may be as a result of either a piercer issue or internal flow. When you are free, please call 1800 239 438 and we will be better able to assess the issue and provide a suitable remedy.

Thanks, Map Coffee

Hi Marea,

We are sorry to hear you are having issues. Please call Map Coffee Customer Service 180 239 438 and one of our friendly staff will assist you. We hope you will be making coffees in no time!

I think you should direct your query to the Map people.

Thank you for your question and I would like to resolve this issue for you. Please contact the Map Coffee Customer Service Team on 1800 239 438 for further assistance.

I know nothing about any default settings. If I want an espresso, I just put in an espresso pod and press the button for a small coffee, ie, the lower of the three buttons.

Sorry, I made a mistake. I should have said press the top button, not the bottom button. I still am unsure as to the default settings.

Thank you for your question. I suggest using a measuring cup and programing the machine to ensure the levels are correct. A general guideline is: 27ml-30mls for the top button (great for espresso shots, macchiato, standard cappuccino, standard latte). 35ml-50ml for the middle button (perfect for a strong ¾ latte, strong cap & latte).

50ml-60ml MAX for the bottom button (greater than 60mls will over-extract the 8grams of coffee in each capsule and may result in granules in the cup, inferior coffee flavour and bitter taste). For a longer coffee (usually long blacks) insert a venenzia (strong) capsule, press the bottom button (programed to pour 60mls), raise the handle, allow the capsule to drop through, lower the handle and then press the bottom button again to allow 60ml of fresh water to run through. This provides optimal extraction and therefore flavour.

Hi, until recently the answer was no but now Woolworths have Select brands and Gloria Jeans brands that fit the Map machine..... they have a caramel pod that is very Yummy :)

Thank you for your question regarding your new Map Bella Coffee machine. Only Caffitaly capsules are compatible with the Map Caffitaly Coffee machines. These capsules are available in Harvey Norman, The Good Guys and Target. Other branded capsules are not compatible. We are looking at bringing out a Chai Tea and Organic Coffee capsule to add to our range later this year. Should you require any further assistance, please do not hesitate to contact the Map Coffee Customer Service Team on 1800 239 438.