Mitsubishi MSZ-GL Series Questions & Answers
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This is making a loud vibration sound on and off ? Any ideas
Hi, Please contact our Technical Support team for further assistance with this issue.
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or After Sales Support & Spare Parts 1300 651 808 Mon - Fri: 8:30am - 4:30pm (AEDT)
we have a msz-gl71vgd but when on heat mode and the room is at temp the fan does not turn off and then back on like other units do, it stays on and seems to just blow cool air, did inquire with mit support some years ago and was told to run in auto but the fan is really low in that mode and i like to use it in high fan settings...
Hi, My unit turns on at the wall but the outside unit does not kick in. Wall unit turns off soon after. Any ideas? Col
Try resetting the whole unit first or Outside unit needs checking / cleaning could be the elements , i would not recommend using ,until the outdoor unit is fixed could create bigger problems You need a technician Clean both units Good luck
Hi, Yes I tried re-setting but nothing changed there. I just wondered if anyone had had a similar problem and found an easy fix. Getting a Tech is going to be a long wait. Was just hoping it was something simple but apparently not so. Thanks anyway.
Hi Col, If the indoor unit starts but the outdoor doesn’t, then the indoor stops shortly after (3 minutes), and the unit is most likely in fault. It’s indicating a potential issue with the outdoor unit.
We recommend a qualified technician investigate the issue.
Feel free to contact us on 1300 651 808 Mon-Fri 8:30 am - 5:00 pm (AEST) or lodge a service request: external link
We have a network of technicians around the country who can assist with these types of issues, and we may be able to offer a couple of contacts to call and see if you can get someone to look at it sooner.
Hi how can I get a replacement remote
Hi Nate,
you can order a replacement remote control from one of our Spare Part Distributors listed on this page:
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How much per year do these units cost to run apx Thanks Marc
I have an existing installation, can I add an additional outlet?
Can we use our Mitsubishi Aircon model number MSZ-GL/MSZ-GE on heat mode. If so could someone show us how it is done. We can be contacted on 0458 863 867. Thanks Kevin.
If it has a sun mode thats your heating mode
What setting for feeling cold and wanting to warm room?
Generally setting the temperature to 23 degrees C suits most people. Plus or minus one degree should be enough of a change without making the unit use too much power unnecessarily.
Is it necessary to have the DRED feature connected for the unit to operate.
The DRED feature does not have to be wired up for the unit to operate. The DRED feature only turns on when it is wired up and connected to the energy company’s smart meter. It’s a requirement that all air conditioning products sold in Queensland have DRED enabled. Whether the DRED is used is dependent on the power company.
I have a MSZ-GL35-VGD split system. I am trying to source a replacement filter but not the Enzyme Anti-Alergen filter. It is the bigger square filter that the Enzyme filter attaches to that I need. The filter was damaged by using too hot water to clean it and I can not find the replacement part number or someone who can sell me one. Both the Anti Alergen Enzyme filter and the larger Air Filter have to be removed for periodic cleaning by the owner so I would have thought both parts would have replacements available.
Hi Jase, Our Technical Support team have advised that the part number for that filter is E22J98100 ANTI MOLD FILTER MSZ-GL25VGD-A1 (E1). You can find your closest spare parts supplier at this link external link Regards Mitsubishi Electric Australia Support
Hi our Ac just has to flashing green lights and is not coming on
Hi Mark, Sorry to hear you are experiencing an issue with your air conditioner. Please get in touch with one of our Technical Support team members to help diagnose the issue. You can reach us on 1300 651 808 or external link
Best Regards, Mitsubishi Electric Australia Support
My Mitsubishi electric aircon not turning on after black out...what order do I turn off and on everything..please help
Hi Terry, Double-check the fuse hasn't tripped, in case it trips when everything is powering up again. Outdoor unit should have power then indoor unit. If you still have issues please contact us via email or phone here:
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Kind Regards, Mitsubishi Electric Australia Support
I have a model MUZ-GL35VGD which appears to be a ghost model, I can't find any reference to it. It has a cracked plastic cover on the right hand side. Will the same cover from a MSZ-GL35VGD (3.5kW) fit.
Hi, I have a MSZ-GL 35VGD in the bedroom. It has been working perfectly however recently when in cooling mode with the fan set on the highest setting, it feels as though it is on the lower setting and is now not cooling the room as quickly. I have checked the filters and they are all clean, have tried turning off the power for 1 minute and then back on but no change. Any ideas
Turn off the main switch for 10 mins if doesnt work reset the remote if that doesnt help reach out to mitsubishi
Have a look underneath the unit the fan which sends the air into the room will probably be covered in dirt
Hi Ian, Sorry to hear you are having an issue with your air conditioner. It could one of a few different reasons. Feel free to contact our After Sales Support team via external link so we can assist you further.
Kind Regards, Mitsubishi Electric Australia
We have had this unit installed for about 12 months and it has started leaking water from the middle of the indoor unit. Usually occurs after the unit has been running for about an hour or shortly after its turned off. Attached the shop vac to the drain pipe and it removed a small amount of water, but the problem continues. Any ideas before we contact Mitsubishi..
We haven’t had that problem I do suggest you contact Mitsubishi Good luck
The installation manual for this series of airconditioner is available on the website at <https://www.mitsubishielectric.com.au/assets/LEG/Installation_Manual_P22-50.pdf> While it is advisable to have an installer attend to the repair (the usual advice in these circumstances), page 2 (section 2-4. PIPE FORMING AND DRAIN PIPING) gives very clear directions as to how the external drain should be installed. There is also clear advice about incorrect drain pipe installation. This may help anyone with this problem to isolate the cause of the drain line blockage or backpressure that is causing a leak or internal overflow. Hope this helps, Cheers, Peter
what is outside noise level of MSZ-AP 80VG
Medium noise level to be honest I can’t hear it and it’s straight outside my window
Mitsubishi Electric MSZAP80 8.0Kw details and specifications
You would have to look on google for specific details about the aircon . What I can tell you is it’s a quiet reliable iconic brand reverse cycle and is I brand I know and trust
Hi I have a new Mitsubishi Electric MSZ-GL71VGD (7.1kW). So far only use the heater. I notice it never stops when it’s reached it’s temp of 21 or sometimes 22 Deg when reached. I notice my dads different model stops when reaches set temp then starts again when room cools down. Mine never stops only heat then fan blows cooler air. So it’s always running. Is this right? Regards Leo.
Hi you might need to update your remote or even reset turn aircon off at main switch for 30secs them try . If not get in touch with Mitsubishi . Mines a new one is yours.!!
Absolutely love this powerful aircon but hate the remote. Am I the only one who get frustrated with its operation?! Wish they designed the remote with some LED or night mode where I could see the temperature and other settings on the screen of the remote without turning on the light. Also it would have been great if they could do a simple timer like 30 minutes or one hour or something that you can easily set the timer instead keying in the actual time. Has anyone found any easy method for this?
I agree always have trouble with remote at night and end up changing settings cause I can’t see them have to turn the light on to rectify
Why does it have such a huge outdoor unit???
Hi Albert that is a question for Mitsubishi electric
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