Oricom OBH430 Nursery Pal Questions

GJAN1y

Hi,

I don't believe the temperature on this unit is reading correctly, bought two weeks ago. It is reading the temperature of the room we are sleeping in as 29 degrees Celsius which would be far too hot for us to sleep.

Its is overlooking the cot and placed out in the open.

We will be relocating to a remote part of northern Australia and this feature must work.

Oricom DM 1y

Hi there, please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT and the team will be able to assist. All the best, oricom.

Ruby2y

Does this baby monitor record video? I want a monitor that records all night that can be saved is necessary.

Oricom DM 2y

Hi Ruby, you can replay view recordings for up to 24 hours with a free subscription. If you require longer, then it would be a paid subscription. The camera is designed to detect motion in the room, detect and record it - for the 24 hours on a free subscription. Oricom

Gemma2y

Can I use the app to live stream over mobile data? Or does the app work only when connected to the same wifi as the camera?

Oricom DM 2y

Hi Gemma, you can use the APP with mobile data also. Thanks, Oricom.

Dylan3y

Is there anyway to stop the camera from disconnecting? I’ve tried to reset the camera they way that is shown but it won’t reset

Annabelle E. 3y

I had the same issue except it very quickly turned into a complete system failure (twice with 2 different devices). You have to call the company to try and resolve the issue. Go through it with them following their instructions over the phone. You’ll then get no resolve of the issue. They’ll post you a replacement device of the same model and you send the faulty camera part back to them to which you get the same connection issues again 2 months later. I’ve bought a completely different brand now and haven’t had a single issue with connection, sound, video quality, temperature control, range etc. Hope this helps!

Oricom DM 3y

Hi there, we would love to help. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.

JessP3y

My camera seems to be overheating and all of a sudden loses signal with the monitor. We had had no issues with this in the last 5 months since purchasing with signal. However forever having issues with the temperature as showing over what the room is compared to our Groegg. How do we fix this issue?

Oricom DM 3y

Hi there, thanks for the message. We would like to discuss this with you, so please give our locally based Oricom Support a call on 02 4574 8888 mon-fri 8am-6pm AEDT, and the team will be able to assist. All the best, oricom.

Kate3y

I am looking at purchasing this monitor. Can you advise if the actual camera part is battery operated or rechargeable (no power cord to make it work all the time) - we are happy to charge it up for it to work of a night (with a power cord) but no power cord in the room to make it work. Thanks

Oricom DM 3y

Hi Kate, thanks for the message. The OBH430 camera is mains powered. All the best, Oricom Baby Care.

Smithy963y

Do i need to purchase the parent hub, or can I just purchase the camera and use the app to view it?

Oricom DM 3y

You can purchase the camera and it can be used with the app as a standalone IP camera. Oricom.

Melissa H.4y

Hello, how do I stop the noise when the display is off on the parent unit?

char 4y

There's a mute button option

Melissa H. 4y

Will it still turn back on when my baby makes a noise?

Oricom DM 4y

Hi there, if you would like to discuss, please feel free to give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.

Samantha H.4y

I have recently purchased this camera . The first one didn’t work the same day I bought it . It wouldn’t pair . I took it back to the store and now I have a brand new one and I can’t see the twins at night . The vision is terrible . I need help please if I’m doing something wrong . I don’t have time to keep going back into store . Only bought it a week ago.

Oricom DM 4y

Hi there, we would like to rectify this with you, so please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you with this. All the best, Oricom.