Oricom Secure720 Questions & Answers
VerifiedMPN: SC720
I have had to mount my camera to the bottom of a wall mounted shelf. As a result, the feed is upside down. Is there a way to rotate this on the monitor?
Hi Matty, sorry - there is no way to flip the screen for display on the parent unit. Oricom.
if vox is off will the monitor still alert me my baby is crying?
Hi there, the VOX mode is designed to alert when noise is detected. If you have switched it off, then audio will stream through the baby monitor as normal. All the best, oricom.
Is there a way to stop the screen from turning on all the time and warning when temperature is too high once we know?
Hi there, for this one we would like to step you through it. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Is there an option to have to screen stay on longer when watching baby it only seems to stay on for a few seconds then I have to push a button to get screen back on
HI there, it sounds like you need to turn the VOX feature off. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, oricom.
Hi there. Can I paid my sc710 monitor with a CU860 additional camera? If not, can I pair the additional camera to any other unit? Thanks
Hi there, no - the CU860 works with the SC860 and SC870 systems only. Oricom
Hi I have been using the Oricom secure 720 for 3 days. So far we are happy with it but I have found the camera unit to be warm to touch in the morning so I turn it off during the day (only need to use during the night) I have also found to turn the parent unit off I need to press the button really hard, Are both these issues normal?
Hello Rowena, We suggest you contact our support team on (02) 4574 8888 and they will be able to troubleshoot with you over the phone. Oricom
Can you sync sc710 cameras with an sc720 monitor?
Hi there, no the SC710 and SC720 software platform is different, so the two units are not compatible. All the best, Oricom Baby Care.
Hi I have the oricom secure 720 which I bought a few days ago. I have noticed that the reception on it is very low even when in the next room to the camera. Also it keeps dropping out with the lost link signal. I have tried to reset it but it hasn’t changed anything. Is there anything else that I can do? The reception should not be like this when only in the next room!
Definitely should not do that in the next room! I tried turning off both units and then turning the child unit first, then play some movies or YouTube with my phone (which is on the wifi) to make the traffic on the WiFi heavier before switching on the parent camera again. Worked once or twice but after that it just went back to the usual terrible signal again. I would suggest calling oricom to see what they can offer, we've had our child unit replaced and the problem came back again after a while. So frustrating!
Good luck!
Hi there, thanks for the message. We would definitely recommend contacting our locally based Oricom Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to troubleshoot with you. All the best, Oricom Baby Care.
Hi there, my Oricom camera unit has been on charge for over 20 hours.. when I take it off charge it dose not show a picture on the parent unit. Does the camera only worked if plugged into charge ?
No, it’s meant to work when out of the cradle.
Hi there, it is a rechargeable battery with a battery life of up to 8 hours when not on the charging cradle. We are sorry to hear of your experience with the product, and for this one, we would recommend that you give our locally based Oricom upport a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT, as the team will be able to assist you in this. All the best, Oricom
is it possible to keep the monitor on without pressings the button every 10 seconds
Hi Matt, we would love to discuss the VOX function with you, so please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. VOX is outlined on page 9 of the User guide. All the best, Oricom Baby Care.
My monitor was working fine 2 days ago, now the screen keeps switching off and comes back on intermittently. Vox is at level 5, and there is sound in the room- so it should be on. Any idea?
Hi there, thanks for the message. We would love to assist you in this, so please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team ill be able to assist. All the best, Oricom Baby Care.
Does the camera always have to be plugged into the mains power in order to work? It can't work wirelessly when charged?
It works wirelessly when charged! Mine lasts roughly 6/7 hours until it needs to be on charge again.
Hi Alex, the camera unit must be plugged into the mains power to function. The parent unit however contains a battery so can be used once fully charged. All the best, Oricom Baby Care.
Can the camera be mounted on a wall?
Hi there, thanks for the message. Yes, the camera unit can be mounted to the wall. All the best, Oricom Baby Care.
Just purchased an oricom sc720 with two cameras. This doesn’t pick up any sound to alert us the baby is crying or making a noise in the room. We have an sc710 that picked up everything and vibrated through the night to let me know my little one was awake and making noise. So disappointed, how can the one function of this not work? Help please. This is the second attempt at a new oricom product we will be returning this month. Looks like the sc710 will have to do.
Hi Sarah, thanks for the message. Could you please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
Hi,
My oricom sc710’s cameras have gradually fallen out of range and can not be detected any more. Is this a faulty issue?
Regards, Leena
Hi Leena, thanks for the message. We would suggest that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist in this. Oricom Baby Care.
Hi we can’t see anything at night compared to the old oricom monitor we had. Is our monitor faulty or is that the way it is?
Hi Sandy, thanks for the message. We are sorry to hear of the issue experienced and would love to discuss with you. Could you please give Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist in troubleshooting the issue and will work to provide you with a solution. All the best, Oricom Baby Care.
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