Oricom Secure850 Digital Questions & Answers
VerifiedMPN: SC850
Hi, we have a relatively new oricom sc850. Bought it near new 18 months ago. It has started turning all noise into very loud static, which is really disruptive during the night especially. Do you know if this is an issue with the camera (we only have one connected but do have others so could swap it over), or an issue with the parent device (possibly low battery?)
My other question is - we originally bought a second hand sc850 (that must have been several years old). Unfortunately it died one day and even when we replaced the battery it did not turn back on. Is there any way to fix this old one or has it just stopped working from years of use?
Thanks, Donna.
Hey Donna, thank you for reaching out. We are sorry to hear of your experience and we would recommend contacting our locally based Oricom Support team for troubleshooting. 02 4574 8888 8am-6pm AEST.
Hi, my secure 850 monitor screen has lines across the top of it and gray area on bottom.
Hey Peggy, thanks for the message. Please give our locally based Oricom Support Team a call 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist you. All the best, Oricom Baby Care.
Our camera doesn’t switch to night mode, so all we see is pitch black. Apologies if this question has been asked before, but how do we resolve this?
Hey Aaron, thanks for the message. Sorry to hear of your experience. Please send through your best contact number and a member of our support team will be in touch to troubleshoot with you. All the best, Oricom Baby Care.
Have sent a DM with my number
Thanks Aaron.
Hello, I spoke to a customer service agent today (I think her name was Janet), she suggested switching Vox off to try to resolve the issue but that hasn’t worked. I have pictures to compare between the two cameras but unsure how to attach to this thread. I will attempt to contact you tomorrow to follow up
Hey Aaron, please send the attachments to support@oricom.com.au thanks!
Thanks I’ve just sent a message through
Hi there, I’ve had my oricom 850 monitor for 4 years now, and bought it second hand. It has worked fine up until recently. It now doesn’t want to pair with multiple cameras as it had before and beeps every time I turn it back on for the day saying it is out of range. The only way I’ve found to get it to connect is to unplug and replug that particular camera back in. Help please? I don’t know if I need a new monitor or if there is a simple fix I’m missing for these issues? TIA
Hi Kim, thanks for your message. We would recommend contacting our locally based Oricom Support Team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to troubleshoot with you. All the best, Oricom.
Hi, my monitor screen is suddenly only showing half a screen of the camera view with the bottom half of my view blacked out. There is nothing blocking the view on the camera, there is an issue with the monitor blacked out or broken. How do I repair this?
Hi there, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT, as the team will be able to assist. All the best, Oricom.
How can I removed a paired camera from my Oricom 850? I have paired 3 cameras by accident and only need two. So now when I scroll through them the third camera makes a loud beeping out of range sound because it isn’t in use. Can I remove the third camera?
Hi there, in this instance, you would just need to remove the connected camera from the scan cycle, rather than remove the camera in its entirety. If you would like help, please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
I have an Oricom 850 monitor. I have just synced two cameras to it. However, if I’m on camera 1 only audio from camera 1 will come through and vice versa for camera 2.
I have two children in different bedrooms is there anyway to ensure sound for both will come through. Scan mode doesn't go into sleep mode from what I can see so that’s not helpful for night time.
Hi Jai, the way the audio works is that it will only come through when that particular camera is visible on the scan cycle. That is because if you had two simultaneous streams of audio coming through two connected monitors, you would not be able to decipher the audio from one to the other. Hope that makes sense. Oricom.
Hi Jai, thanks for the question. What you have described is actually the correct function of the unit. The two streams of audio do not come through simultaneously, rather they will only present when that particular camera is on screen. This is because the 2 streams of simultaneous audio would make it hard to decipher which room it is coming from. Hope that helps, Oricom.
Hi there - if we have 2 cameras setup to one parent unit, will VOX work on both cameras and the parent unit lights up when there is noise from either of the rooms?
Morning Matt, thanks for your message. We don’t recommend VOX turned on when multiple cameras are connected as this could cause issues when you have sound detected from both cameras at the same time.
Thanks, so you just recommend having it on scan during the night?
Yes, that would be the recommendation. oricom
Hi
I have had my oricom baby monitor for about 2 and a half years now but just this week I got a line at the bottom of the screen through the picture. Every time I use it now there seem to be more of these lines over the screen. Has anyone had any luck with resolving this issue or is the parent monitor done?
Hi there, would love to discuss with you so please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
My camera keeps clicking between colour and black and white during my daughter's day naps. It's quite noisy and means I have to cover the camera to stop it clicking. How can I get the camera to stay on one mode in dim (but not dark) light?
Hi there, would love to discuss this with you so please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Hi, do you have an NZ phone number? I’m in Christchurch.
Hi there, please call as below:
0800 67 42 66 external link Mon-Fri 10am – 8pm NZST
PUSH TO TALK FUNCTION - Hi this button seems to work from time to time only and I am wondering if there is a setting to adjust to make it work again? Or are there other troubleshooting suggestions?Currently when I press it you can hear a very faint buzz if you hold the camera unit to your ear (as if some sort of connection is happening but yet no sound coming through) Thank you
Hi there, we recommend that for this one, you give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you with this. All the best, oricom.
Hi, i have the oricom sc850 camera and all of a sudden the sound has stopped working. It was working fine earlier today and has been turned off until I need to use it now and I have white noise in both kids rooms but nothing is coming through the speaker on the monitor. How can I fix this? Thanks.
Hi there, we would like to rectify this with you, so please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you with this. All the best, Oricom.
My monitor is saying out of range and I have restarted and removed batteries. But nothing seems to be working. It is not out of range as it hasn't been moved, and has worked in that spot for a year. Please help!
Hi there, we would love to troubleshoot with you over the phone. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT, as the team will be able to assist you with this. All the best, Oricom
Same problem for us. It cycles in and out of range non-stop all night making the camera almost useless. 99.9% of the time it is in range and it only drops for a split second (but i happens every minute). The alarm that goes off when this happens makes the camera essentially useless, which is a shame.
Have tired power cycling and relinked to all 4 different channels and same issue.
It's disappointing that I came here in the hope to find answers but instead have found Oricom deflecting from issue and requesting owners to call a support team. I hope I'm wrong but I'm guessing this means there is no fix and Oricom just don't want this publicly announced.
Can two oricom 850 parent units run in the same house without clashing?
Hi there, we would not recommend this. Each parent unit can connect up to 4 cameras, but we would not suggest using more than 1 parent unit. Oricom.
Are there any other cameras compatible with the sc850 monitor or only the camera that comes with it?
Hi there, the CU850PT is the only compatible camera with that unit. Oricom.
Have had this monitor for almost 3 years. It does not charge anymore. When I plug it in, it will charge and un charge constantly. I can have it plugged in for days and when I turn it on the battery is red. Seems like the cord is not working possibly. Any help would be great as this isn’t very old.
Hi there, we would recommend that you call our locally based Oricom Support on 02 4574 8888 Mon-Fri 8am-6pm AEDT, as the team will be able to assist. All the best, Oricom.
Hi is Oricom secure 850 compatible with Bluetooth so I can also see with my mobile phone
Hi there, no it is not compatible with smart devices. Oricom
We have had the Secure 850 for over 2.5yrs, we had the camera replaced June/July 2020 as it failed. About 12 months ago we started getting instances where in the middle of the night it alarms "out of range" power has been cycled many times, when it does it it will happen for a number of nights in a row, mostly we just turn it off and turn it back on in the morning. After a couple of nights it gets back to working. I thought that maybe it was a power issue so have put it on a small UPS supply, but it is still happening. It also seems to be increasing in frequency. We have had enough of the excessive loud beeping in the middle of the night waking us when the child is sleeping soundly, and are looking at our option for replacing the unit. Can Oricom guarantee that this is not an issue on newer models etc?
Hi Kate, thanks for the message. We would recommend contacting our Oricom Support Team 02 4574 8888 8am-6pm Mon-Fri AEST to discuss your range issues further and to troubleshoot with you. All the best, Oricom Baby Care.
Same problem for us. It cycles in and out of range non-stop all night making the camera almost useless. 99.9% of the time it is in range and it only drops for a split second (but i happens every minute). The alarm that goes off when this happens makes the camera essentially useless, which is a shame.
Have tired power cycling and relinked to all 4 different channels and same issue.
It's disappointing that I came here in the hope to find answers but instead have found Oricom deflecting from issue and requesting owners to call a support team. I hope I'm wrong but I'm guessing this means there is no fix and Oricom just don't want this publicly announced.
Hi, I currently have 3 cameras set up on my oricom sc850 and now only need 2. How do I remove one camera so when scanning it doesn’t alarm? TIA
Hi there, please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT, and the team will be able to assist you with this. All the best, Oricom.
Hi Oricom When in scan mode with 2 cameras for the Secure 850 model, does the screen go dark when there is no movement from either baby/camera or does the screen consistently stay on while scanning from camera 1 to 2?
Hi there, when in multi camera mode, the SC850 will scan between connected cameras with the screen on, showing the video and audio feed of the camera on screen, before cycling to the next camera. Hope that helps. Oricom
Thank you. To confirm does it scan all night? Or does the screen go blank at any stage allowing parents to have some darkness while sleeping?
Hi there, no the VOX function does not work when in scan mode. The screen stays on while in scan cycle. All the best, Oricom.
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