13 questions from our users
Is the 3rd generation sock arriving in Australia soon?
Hi, the 3rd generation is due in Australia towards the end of October. Do let us know if you have any other questions.
Has anyone had any issues/ heard of anyone having issues with their baby getting cellulitus from the sock?
Susan Tones, would you be referring to something that looks like a red mark around where the sock sits around the baby's foot? If you call our customer services, we can help with that, 03 9588 0999. Typically, the sock is too tight and causes sweating during the night. If you can move up to the next size sock, that will solve the problem. If you've lost the size 2 or 3 sock, again just contact us and we will send you a replacement. Kind regards, Owlet Team.
We have been using the Smart Sock since my baby was born (she is now 8 months) and we have never experienced any issues whatsoever.
I am so concerned about having radiation / WiFi directly placed onto her body. Are you able to alleviate these fears for me? Your responses state that the levels emitted are 20 x less than a mobile phone but it would be great if you could be more exact in regards to the output etc so that I feel more comfortable using this device. I am very concerned about this.
Thanks for the question.
Our Smart Sock uses Bluetooth Low Energy (BLE) to communicate to the base station, not WiFi. The base station then uses WiFi to communicate with your mobile phone.
As we've mentioned, the radio waves generated from the device are more than twenty times below that of the cellphones that are carried in our pockets all day. If it is of further reassurance, know that the Owlet Smart Sock is sold in the US, Canada, in Europe and Australia and conforms to all the regulations across these territories.
If you need a more specific answer, could you contact us on firstname.lastname@example.org.
Thanks & regards, Owlet Team.
Is there a difference between the smart sock 2 and smart sock? Some stores advertise the smart sock 2 but owlet only calls it smart sock..
Hi NJK, they should all be the Smart Sock 2. The original Smart Sock phased out many years ago and was never imported into Australia. Kind regards, Owlet Team.
When you say suitable from birth, can you please advise what size that is. A couple of reviews make note of the fact the socks do not fit I’m concerned we will have this issue. We have a premi baby, she is little and I want to know that the Owlet will fit her.
Susan K. Babies differ so much one from another. Generally, the three sizes of socks that come with the Smart Sock will cover the first 18 months, or from birth to 25Ibs in weight. The SS2 is not suitable for premature babies, both in terms of the smallest fabric sock not being a good fit as well as the accuracy levels of the pulse oximeter.
Do give us a call if you have more questions, we want to be sure that you're making the right decision for your circumstances. 03 9588 0999.
Hi Susan, I bought this for our baby who was born at 27weeks. When we bought him home he weighed 3.5kg and we have been using the monitor since day one. Hope that helps.
Do the monitors work with twins, having two devices in on room or is there to much interface?
Karen R, yes, our SS2 does work with twins, though you will need to buy two complete units of course. If you would like a full run down of how, perhaps give us a call on 03 9588 0999 - it would be easier to explain over the phone. Kind regards, Owlet Team.
Is there any danger of your organisation addressing customer concerns at all?!??
When you pay for a product it should work and customer service should support the customers...
What age or size of baby is this sick suitable for?
Mary. The Smart Sock is suitable from birth to 18 months old, or 25lbs. Owlet Team.
Does the Owlett sock still work if you bed share or does Mum’s movement interfere with it?
June2014, thanks for asking the question.
The SS2 will track your babies heart rate and oxygen levels while the baby's foot is still. Technically, that enables the pulse oximeter to operate accurately. So you could, if you choose to do so, be next to your baby and the SS2 will work but we need to highlight - and ask you to consider - the Safe Sleep Guidelines recommended to all parents:-
Kind regards, Owlet Team.
Will the sock work under a swaddle? My baby sleeps naked but swaddled every night
JacsB, yes it will. The Smart Sock has to go on a bare foot, but you can put another piece of clothing over the foot thereafter. Don’t hesitate to give us a call on 03 9588 0999 - or chat with us via our website - if you have any other questions. Happy Easter, Team Owlet.
Very interested in this product, but am wondering if anyone has experienced issues with Bluetooth dropping out? Not talking about range in regards to where you have the base in relation to the sock, but it says the data is transmitted through Bluetooth which alarms the base if anything is wrong and I am interested in knowing who reliable that Bluetooth connection is.
It’s very difficult to answer your question actually because the reliability of the connection depends on the structure of the walls and floors between the baby’s room and where you intend to place the base station. We have very few dropouts but having said that, keep in mind that alerts are also provided on your phone if you download the free app, so you can always place the base station close to your baby so long as you keep your phone close. We’d also highlight our 45 day money back guarantee. If you find the Smart Sock is just not working for you, you can return it.
Hope this helps.
Hi, I’m wondering if the anyone else worries about the baby being exposed to Bluetooth/WiFi radiation or if we know what the longterm exposure effects are?
Also someone mentioned to me that the oet Alarms you when Ehe the oxygen levels reach a certain low level that might be too low to interfere?
Why would you recommend it over a breathing mat?
That’s a good question. The Owlet Smart Sock uses Bluetooth Low Energy technology to communicate from the sock to the base station parent unit. Bluetooth LE uses very little energy and has been deemed safe by standards in the USA as well as Australia, but you could research the subject yourself too, make sure you’re OK with it. Ultimately, any monitor you use is going to use some kind of broadcast technology.
The biggest difference between our product and breathing mats is that we are not trying to measure the abdomen movement of your baby; our own-designed pulse oximeter is physically taking a read of your baby’s heart rate and oxygen levels every 2 seconds. Our Smart Sock will only notify you when one or both of these metrics are outside of the pre set zones. We believe you will receive far fewer false notifications and not be troubled by a ceiling fan for example by using our Sock. Our product is also very portable in comparison.
The product has been on sale in the US for around three years now and the zones for heart rate and oxygen levels have been set after consultations with medical professionals. We believe that if your baby is in distress, our Smart Sock will notify you.
Hi, I’m super interested in the Owlet baby monitor, but am just wondering about the range of the sock/base station. In our house baby will be in a room down the hall a little.... the base station can be in that room, and will be close by the sleeping baby. So I was thinking I’d be relying on getting the alert on my phone (which sits by my bedside), is there a maximum distance my phone can be from sock/base station? Can anyone see any issue with the proximity of everything?
Anna, typically people keep the base station not in the nursery but closer to themselves, in the bedroom, lounge, kitchen etc. Once the base station is paired with the sock you can move it around your home (with the USB power cord). Having said that, you can choose to leave it in the baby's room if you wish, just keep your phone with you. The range between the sock and the base station is 30 metres, but that drops depending on what your walls are made of etc. The range between your phone and the base station is as good as your Wi-Fi / data signal. We do offer a 45 day money back guarantee - it doesn't happen very often, but if you find for some reason it's just not working in your home, you can return it to us for a refund. Hope this helps, but do feel free to go onto our support page and perhaps use the chat service.
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