Owlet Smart Sock 2 Questions & Answers

Hi, We’re really sorry to hear of the troubles you’ve faced. If you’d like to call us on 03 8512 0888, we’d love to see if we can help. Regards, Owlet Team

I actually have no idea hun that’s never happened to me email them directly x

Kaitlyn, we trust you mean the sensor piece that sits in the fabric sock. You can order a replacement on our website or call us on 03 8512 0888. Kind regards, Owlet Team.

Maybe on ur home wifi switch it to non 5G as I can change mine to normal

Tried that and still won’t connect

Rosie, sorry for the delay in replying to you. We contacted our technical colleagues in the US to be certain. The Owlet devices are compatible with 5G cellular networks (like 3G, 4G and now 5G). That is to say, when you are out of wifi range and your smartphone is using your cellular data to access the Cam or Smart Sock, everything should be fine.

You may however be referring to 5GHz on your home wifi router, we are not certain. If this is the case, pls contact us on 03 8512 0888 so we can help you. Owlet devices are compatible on 2.4GHz frequency, however all routers we have come across in Australia are dual band, so we should be able to make it work.

FYI, Owlet offers a 30 day no-quibbles money back guarantee that starts from the day the product is first registered.

Kind regards, Owlet Team.

Elleigh,

We don’t have a trade-in offer, sorry. Pls do contact us though, so we can help with your SS2. Call us on 03 8512 0888. Regards, Owlet Team.

MissE, The SS3 will launch in Australia in late Oct. Some of the changes include that the new model will monitor your baby even when his/her foot is gently moving, charging of the sensor is wireless and the sensor itself is waterproof. It will also fit more babies as the weight range is from 5lbs to 30lbs which is a wider range than the Smart Sock 2. Expect the RRP to be around $479.99 while the SS2 is presently retailing for $429.99. Hope this helps, Owlet Team.

eras5207,

Hi, the 3rd generation is due in Australia towards the end of October. Do let us know if you have any other questions.

Owlet Team.

Susan Tones, would you be referring to something that looks like a red mark around where the sock sits around the baby's foot? If you call our customer services, we can help with that, 03 9588 0999. Typically, the sock is too tight and causes sweating during the night. If you can move up to the next size sock, that will solve the problem. If you've lost the size 2 or 3 sock, again just contact us and we will send you a replacement. Kind regards, Owlet Team.

Lindsay, Thanks for the question. Our Smart Sock uses Bluetooth Low Energy (BLE) to communicate to the base station, not WiFi. The base station then uses WiFi to communicate with your mobile phone.

As we've mentioned, the radio waves generated from the device are more than twenty times below that of the cellphones that are carried in our pockets all day. If it is of further reassurance, know that the Owlet Smart Sock is sold in the US, Canada, in Europe and Australia and conforms to all the regulations across these territories.

If you need a more specific answer, could you contact us on owletcare@danishbydesign.com.au.

Thanks & regards, Owlet Team.

Hi NJK, they should all be the Smart Sock 2. The original Smart Sock phased out many years ago and was never imported into Australia. Kind regards, Owlet Team.

Susan K. Babies differ so much one from another. Generally, the three sizes of socks that come with the Smart Sock will cover the first 18 months, or from birth to 25Ibs in weight. The SS2 is not suitable for premature babies, both in terms of the smallest fabric sock not being a good fit as well as the accuracy levels of the pulse oximeter.

Do give us a call if you have more questions, we want to be sure that you're making the right decision for your circumstances. 03 9588 0999.

Kind regards.

Hi Susan, I bought this for our baby who was born at 27weeks. When we bought him home he weighed 3.5kg and we have been using the monitor since day one. Hope that helps.

Thank you Sonya Seal, appreciate the reply.

Karen R, yes, our SS2 does work with twins, though you will need to buy two complete units of course. If you would like a full run down of how, perhaps give us a call on 03 9588 0999 - it would be easier to explain over the phone. Kind regards, Owlet Team.

Mary. The Smart Sock is suitable from birth to 18 months old, or 25lbs. Owlet Team.

June2014, thanks for asking the question. The SS2 will track your babies heart rate and oxygen levels while the baby's foot is still. Technically, that enables the pulse oximeter to operate accurately. So you could, if you choose to do so, be next to your baby and the SS2 will work but we need to highlight - and ask you to consider - the Safe Sleep Guidelines recommended to all parents:-

external link 

Kind regards, Owlet Team.

JacsB, yes it will. The Smart Sock has to go on a bare foot, but you can put another piece of clothing over the foot thereafter. Don’t hesitate to give us a call on 03 9588 0999 - or chat with us via our website - if you have any other questions. Happy Easter, Team Owlet.

Rachel, It’s very difficult to answer your question actually because the reliability of the connection depends on the structure of the walls and floors between the baby’s room and where you intend to place the base station. We have very few dropouts but having said that, keep in mind that alerts are also provided on your phone if you download the free app, so you can always place the base station close to your baby so long as you keep your phone close. We’d also highlight our 45 day money back guarantee. If you find the Smart Sock is just not working for you, you can return it.

Hope this helps.

Owlet Team

Izzy M, That’s a good question. The Owlet Smart Sock uses Bluetooth Low Energy technology to communicate from the sock to the base station parent unit. Bluetooth LE uses very little energy and has been deemed safe by standards in the USA as well as Australia, but you could research the subject yourself too, make sure you’re OK with it. Ultimately, any monitor you use is going to use some kind of broadcast technology.

The biggest difference between our product and breathing mats is that we are not trying to measure the abdomen movement of your baby; our own-designed pulse oximeter is physically taking a read of your baby’s heart rate and oxygen levels every 2 seconds. Our Smart Sock will only notify you when one or both of these metrics are outside of the pre set zones. We believe you will receive far fewer false notifications and not be troubled by a ceiling fan for example by using our Sock. Our product is also very portable in comparison.

The product has been on sale in the US for around three years now and the zones for heart rate and oxygen levels have been set after consultations with medical professionals. We believe that if your baby is in distress, our Smart Sock will notify you.

Owlet Team

Anna, typically people keep the base station not in the nursery but closer to themselves, in the bedroom, lounge, kitchen etc. Once the base station is paired with the sock you can move it around your home (with the USB power cord). Having said that, you can choose to leave it in the baby's room if you wish, just keep your phone with you. The range between the sock and the base station is 30 metres, but that drops depending on what your walls are made of etc. The range between your phone and the base station is as good as your Wi-Fi / data signal. We do offer a 45 day money back guarantee - it doesn't happen very often, but if you find for some reason it's just not working in your home, you can return it to us for a refund. Hope this helps, but do feel free to go onto our support page and perhaps use the chat service.

external link