Philips EasyStar FC8802/71 Questions & Answers

The Lid slides back (centre section on the top). The dust canister is in there. The canister lid just lifts off. I suggest looking at a manual online, for other basic functions like that. Just Google the model number and the word manual.

Hi Tracey Thanks for writing and asking about it. New machines are always a puzzle, aren't they? However, this is not complicated, and we are very happy to help you with it here. First, to clean your vacuum's dust container, you just need to: 1-Empty the garbage container, 2- Remove the container filter (if any), 3-Clean the inside of the dust container with a cloth moist (do not put in the dishwasher and do not immerse in water), 4-When the container is completely dry, put the filter back in it and 5-Put the container back in the vacuum. It's also important to mention. The plug must be removed from the outlet before cleaning or servicing the appliance. Would you like to keep your Philips robot in good condition? Check out some tips at this link: external link  If you need further assistance with your vacuum cleaner in the future, you can contact our product team directly on 1300 363 391 (Australia) or 0800 658 224 (New Zealand) Monday through Saturday: 7:00am-7:00pm EST. They'll be happy to help.

Yours sincerely, Philips Australia Team

The power brick has a 19V DC Output. Mine died years ago, but I got a universal Laptop Charger one, where the voltage can be changed (and comes with round multiple plugs, so one will fit).

Thank you. I’ll try Harvey Norman for a replacement

Hi Betty, thank you for reaching out to us. For this question, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST). They'll be happy to help.

Kind regards,

The Philips Australia Team

Hello there, Kay. That sounds like a nice gift. :) We advise you to give our colleagues a call on the below number for further assistance: Call us 1300 363 391 Mondays to Saturdays: 7:00 am - 7:00 pm EST

Kind regards,

The Philips Australia Team

Hi Sneha, Thanks for your question. It's okay for us to presume the reason the robot stops working isn't because of the battery that's empty, right? We hope you still check this. The FC8802/71 can go on for about 50 minutes before the battery runs out and it has to go back to the charging station. Just to give a better idea of the capacity. :)

If this isn't the reason, please reach out to us directly, we'd like to look into this further. You could call us on 1300 391 363 or find us through external link .

Kind regards,

The Philips Australia Team

I'm not sure if there are any spare parts available for this model as it was discontinued. See if you can use a cord from another model before you buy. I bought a new battery which cost me $55.00 in no vain as it wasn't battery problem - waste of my money!

Hi there! We're sad to see you've been having trouble with your Philips robot vacuum cleaner, so we would like to suggest reaching out to our consumer care colleagues on 1300 363 391 if you're in Australia or 0800 658 224 for New Zealand, to see how we could help you best with this. :)

Kind regards,

The Philips Australia team.

Hi Matt, Thanks for reaching out to us here. As we're not sure what could be the reason for the robot to stop randomly, we advise you to contact one of our product specialists. You can call them on 1300 363 391 if you're located in Australia or on 0800 658 224 if you're located in New Zealand and they'll be more than happy to help you further with this issue.

Kind regards,

The Philips Australia Team

Hi there, That's odd, the vacuum should switch up the patterns by itself. We would like to suggest reaching out to our customer care line on 1300 363 391 for Australia, or 0800 658 224 for New Zealand. Our colleagues are happy to see how we could help you further. :)

Kind regards,

The Philips Australia Team.

Did the same with me. That is why I took it back, got my money back then bought another brand. Had no problems with the new one. Lifes good

Hi Elly, Thank you for your question. Would you be so kind to look at these tips? external link  If these steps did not help, we kindly advise you to contact us at 1300 363 391 if you are in Australia. Our team will be able to assist you further.

Kind regards,

The Philips Australia Team

Slide the top back

It is quite a chore and requires pressing down quite firmly on the section with the raised little raised 'ripples' with the palm of your hand and sliding the lid towards the back at the same time! Takes a bit of practice to disengage the little plastic locking clips under the lid.

Hello Michelle,

Please follow the steps via the following link to open and clean the dust container: external link 

If you have any further questions, feel free to ask them here.

Kind regards,

The Philips Australia Team

Hi Michele. I did a quick online search but pretty much came up blank. The Phillips website suggests you call them. 1300 363 391

Hi Michele, I did receive some replacement brushes by contacting Phillips customer care. Even though they are no longer bringing these units in, you can get some parts on back order. Good luck and I truly hope you are successful. PS: when operating mine scares the he'll out of my wife's rabbit!

Hey Michele, we're sorry to hear about your situation. We definitely understand you would like to keep using the item. We kindly advise you to call 1300 363 391 if you are in Australia, as our Customer Care team will be more than happy to assist you in this special situation. Stay strong!

Kind regards,

The Philips Australia Team.

Michele, I have a model exactly the same but the battery needs replacing (plus I don't really use it anymore) You are welcome to have it for parts. There is also a spare brush that has never been used. Kate.

Hi There, I suspect one of two things has occurred? a) The battery has failed in which case it will need to be replaced. b) You will need to remove the battery cover and disconnect the battery for around 2 x minutes and then reconnect and see if it will take a charge. Cheers.

Hi Nic, thank you for reaching out to us with this question. We would like to advise that you call our call center to see what we could do to use your FC8802/71 properly again. :) If you’re located in Australia we’d recommend calling this number: 1300 363 391 Otherwise you’ll have to locate the contact page on the version of our website that is relevant for your country.

Kind regards,

The Philips Australia Team

Hi Maria, Unfortunately, we don't have support contact details in Spain. Before buying a new charger, you need to check the actual machine voltage. If the machine has 100-240V, it means that the unit itself has a universal voltage feature. You have an option to buy a non-Philips adapter but you have to be sure that the following details are present on the adapter:

1. 100-240V

2. Input 50/60Hz 1.0A Max

3. Outout: 24V /1.0A

4. Pin is correct (youmight need to bring the actual unit to the store for testing)

Kind regards,

The Philips Australia Team

No. It beeps for about 30mins so you can find it.

Hi May, this Philips robot vacuum cleaner model FC8802/71 does not return to its base when the battery is low. The one that you are referring to is the upcoming model which is the Philips SmartPro compact robot vacuum cleaner model FC8700.

You can probably pick one up from Dick Smith or Jaycar. If you are not technically minded you can take your old one in and they can replace it for you.

Hello, thanks for asking. Please follow this link: external link 

Dear Lorraine, Batteries can be purchased from our National Spare Parts Distributor. The can be contacted on 1300 363 391 (Option 7)

Hi Belinda, We can never predict the lifespan on an electronic device. All the appliances will last if proper maintenance of the machines are followed. For all vacuum cleaners, if the product fails within 2 years resulting to manufacturing defect, you can return this to the store and discuss the warranty policy. For any further assistance, please feel free to contact us on 1300 363 391.

Kind Regards,

The Philips Australia Team

Dear Bronwin, the Philips Easystar has infrared sensors help it move by itself avoiding stairs and edges but the vac will not return to its base. You will need to reconnect the unit to charge it.

Kind regards, the Philips Floor Care team

Hi @zz-bibi Thank you for your enquiry. Unfortunately the Philips FC9910 is unavailable for sale in Australia. Please visit our website to view our range of Vacuum Cleaners --> external link  Kind regards

The Philips Australia Team

Hi Lorraine Thank you for your enquiry. Dealing with pet hair is no problem for the Philips EasyStar Vacuum Cleaner. Please note however, when vacuuming large amounts and/or long pet hair, the EasyStar needs to be cleaned more often.

Hope this helps.

Kind regards

The Philips Australia Team

My vac is now in my parents granny flat dealing with their moggy's fur and is doing ok. It previously dealt with my shorthaired Sharpidoor's fur as well. As I said in my review I did glue a small piece of plastic (20mmx50mm) to the filter to deflect the hair away from the inlet hole. Otherwise it builds up there pretty quickly and it prevents more fur from entering the collection bin.

Hi Annie

Unfortunately the Philips EasyStar is suitable for floor boards and tiles only. To view our range of Philips Floor care including vacuums suitable for carpet, please visit external link .

Kind regards

The Philips Team