Philips PerfectCare 7000 Series Steam Generator PSG7130/20 Questions

Anna R3y

Just purchased the Philips PerfectCare 7000 Series Steam Generator PSG7130/20 few months ago and everytime I use it my ironing board is wet where I have placed the whole unit. Steam seems to be coming out from underneath the unit. I rang Phillips but got some person from a call centre in the Philippines who did not know much of anything and kept putting me on hold. I don't think this is normal. My ironing board will get mouldly at this rate. Otherwise it irons well and steam is generated to the iron. Do I need to return the iron? Please help.

Philips Domestic Appliances DM 3y

Hi Anna, Thank you for sharing this. We're sorry to hear that you're facing this issue with your steam generator and that you haven't received proper assistance thus far. If you're noticing water on the ironing board and underneath the ironing board, this could be due to a couple of reasons. First, it's possible that your ironing board cover has worn out - When the foam or felt in your ironing board cover has worn out, this might cause condensation drips. To solve this, you can simply replace your ironing board cover. You can also add an extra layer of material under the ironing board cover to prevent condensation on the ironing board. Next, normal condensation from the high output of steam may cause drips of water, especially after a long ironing cycle. If your iron has an Eco mode available, using this can help you to lower the rate at which your iron will produce steam. We hope these tips are applicable to you, but if not...

We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or via Whatsapp on +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST). They'll be happy to help!

Kind regards, The Philips Australia Team

Anna R 3y

I have already explained this but no ones seems to understand what I am saying. Its nothing to do with my ironing board which is fine. The moisture is coming out of the steam unit not the iron (the bit that the iron sits on). The steam from the iron that irons the clothes is fine. I have emptied the water from both the tank and the descale tank and will try it again. But there is definitely a lot of moisture coming out of the bottom unit underneath where there are some holes. If this is normal then that is not very good at all.

Philips Domestic Appliances DM 3y

Thanks for elaborating, Anna. In this case it is best to contact the before mentioned product team directly. You can reach them directly on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or via Whatsapp on +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST). They will gladly help you out to get this sorted!

Kind regards, The Philips Australia Team

Anna R 3y

Unfortunately, when I went to use the iron again yesterday, the unit was just flashing i.e. there was power to it but it would not turn on or start to heat up. Tried everything, emptied the water tank and replaced, emptied the descale part of water. Have now returned it to the store where I purchased the iron for a full refund. Kitchen Warehouse were excellent. They will be returning the product to Phillips no doubt. Very disappointed as this would have been a great iron if it worked!

Philips Domestic Appliances DM 3y

Thank you for the update Anna. We're sorry to hear that it didn't work out. Next time, we hope we can better assist you, so feel free to reach out directly on 1300 363 391 (Monday - Friday: 09:00 am - 05:00 pm EST) or via Whatsapp on +61 435 328 251 (Monday to Sunday: 07:00am – 07:00pm EST). When an issues occurs. We'll be happy to help!

Kind regards, The Philips Australia Team