Philips PerfectCare Aqua Pressurised Steam Generator Questions & Answers
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I have had this iron a few years, and it has been great however lately it seems to stop working after a few minutes. It turns on, pumps water, steams away happily then it just stops.
The trigger does nothing and there are no noises when you click it (other than the sound of the switch itself) and you can still hear the boiler heating the water up
Any suggestions? I really don't want to have to buy another iron after only a few years.
Hi My steam generator iron GC8600. When I do ironing, water dripping from De Calc place. I tried with rubber wicer but still dripping.please advice me what to do to solve this problem
HI there, decalc light is on on my iron but when I take the knob out, no water flows out but tank is full, what do I do?
With respect I do not think you answered the question. Please advise how I can clean black mould spots in the water tank of the Aqua Care Ohilios steam station. I have tried putting vinegar and water to cover the mould but it does not work. Could I put exit mould into the tank or bleach to kill and remove the spots of black. Thank you
Hi Kay, thanks for reaching out. Unfortunately it is not possible to use any detergent, let alone bleach inside the tank. You could try to rub it off with close. Unfortunately mould can only be avoided by keeping the area as dry as possible after use.
If you need further assistance, please feel free to contact us at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 363 391 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards, The Philips Australia Team
I have a philips aqua care steamer which I bought in December 2018. Every so often after a decalc it starts to leak water. The first two times it happened while under warranty, I called philips they suggested somethings which seemed to address the issue and no more leaks. When I take it back to the shop they were never able to replicate the leaks. Now is 3.5 years old and same thing happened.. looks like pressure escaping from decalc plug. Solution from philips technical works but this shouldn’t happen and when I ask Philips for resolution the answer is to buy a new unit! Honestly in Australia we have consumer law… and sounds like Philips want customers to submit a claim under ACL rather than honouring that some products are a lemon
Hi Aravind, Thank you for reaching out to us. We're sorry to hear your steamer is leaking again. After using the Decalc function, it is normal for some drops of water to come out of the soleplate afterwards. So nothing to worry about. Also make sure that you don't use perfumed water with the steamer!
If the issue persists, you can always reach out to our product team. You can reach them at 1300 363 391 (AU) or at 0800 658 224 (NZ). They're available from Mondays to Fridays: 7:00 am - 7:00 pm EST. They will be happy to help you out!
Kind Regards, The Philips Australia Team
Hi I’ve always use distilled water. It’s not a few drops but gushes out. Your team offered to let me purchase a new unit from goodwill of philips coz the unit is out of warranty. The purchase price of 1/2 price was about the same as retail in shops!!
I’m now reaching out to ACCC to see what’s the options under Australian Consumer Law given this is a $400 iron that’s failed at around 3 years old after many issues in those intervening three years!
So far Philips, your words have been many but actual customer service isn’t good! I would give 0 stars if I could!
Hi Aravind, We're sorry to hear you did not find the solution satisfactory. In case you get an update from the ACCC or if you change your mind you can also reach out to our team again with the details shared earlier. Again, we apologise for the situation and hope there will be a satisfactory conclusion for you.
Kind regards, Philips Australia Team
Am very happy with GC8600. The water tank is moulding green. How to clear it. Please advise.
Hi Gurpreet, We are very sorry to hear about this issue with your steam generator. Mold could appear because the water tank was not emptied after use for a long period of time. However, we are still happy to look into this matter!
If you could call us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST, we’d love to see how we can help you further.
Kind regards, The Philips Australia Team
I have the same problem, it would have been helpful if you posted a solution
Hi Dianaoo, Thanks for your message and reaching out to us regarding your Philips steam generator iron. We are sorry to hear that you have also have the same problem of mould appearing in the water tank and are more than happy to help you further with the issue. Could you descale the iron by following these steps: (If your water is very hard, increase the descaling frequency). To avoid the risk of burns, unplug the iron and let it cool down for at least two hours before you perform the descaling procedure, and when you perform the descaling procedure, place the appliance on the edge of the table top or near the sink, as water may flow out of the appliance when the EASY DE-CALC knob is opened. 1. Hold a cup (with a capacity of at least 350 ml) under the EASY DE-CALC knob and turn the knob anti-clockwise. 2. Remove the EASY DE-CALC knob and let the water with scale particles flow into the cup. 3. When no more water comes out of the appliance, reinsert the EASY DE-CALC knob and tighten it.
If you need further help, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi, How can I unclog the holes (steam vents) of my Perfectcare Aqua Silence GC8650 on the sole plate. While the outermost steam vents towards the left and right edges look through and through empty, all the inner ones look filled up and closed. Is this normal? And why would some holes look like brand new empty, while other are all closed up? Please advise. Thanks.
My perfect care elite has stopped making steam. I have descaled, there is water in the tank and I have waited until it heats up and the blue light turns off. I can hear a pumping sound and the blue light flashes but nothing comes out. Any ideas how to fix/ Patricia
Hi there, Craney Thank you for your query. We are sorry to hear about your Perfect Steam stopped working properly. We would like to see how we can assistyou here. Therefore, we kindly advise that you contact our product specialists directly through the numbers below: 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
Hi The easy de calc plug on my Philips PerfectCare Aqua Silence has broken, can I get a replacement?
Hi Pat, and thanks for your feedback. Sorry to hear about the broken part. We would gladly assist you with the replacement. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Thanks for that but do you not have a uk team?
Hi there, Pat
Thank you for your query. We do, feel free to contact our product specialists directly through the number below: 0 20 79 49 02 40 (UK team)
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
Hi The easy de calc plug on my Philips PerfectCare Aqua Silence has broken, can I get a replacement?
Hi Pat, and thanks for your feedback. Sorry to hear about the broken part. We would gladly assist you with the replacement. We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
Hi, there are no steam coming out from the iron. What should I do? Thanks.
Hi May, thank you for flagging this with us. Sorry to hear that your iron is no longer releasing steam. Have you tried descaling it? In case it still does not work, please feel free to get in touch with us on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. We will be happy to help. Hope to speak to you soon!
Kind regards, The Philips Australia Team
Hi, our Philips PerfectCare Aqua iron steamer just stopped working a few days ago. It turns on fine but does not release any steam even when pressing the steam button. It normally makes that 'pump' noise but not this time. It just sits there quietly. We only use demineralised water hoping it will last longer than our -previous one. I have also done the decal and the water appeared clean. I'm guessing the pump is gone. Can you please advise what the issue may be, estimated repair cost and where the nearest service service? I reside in North Sydney area. I believe it's no longer under warranty. Thanks.
Hi there, thanks for asking. We're sorry to hear this and we like to get in touch and see how we can help. We advise you to contact our productexperts directly on the below number for further assistance:
Call us 1300 363 391
Monday - Friday: 09:00 am - 05:00 pm EST
Kind regards, The Philips Australia Team
Hi, our steam iron on/off button is flashing and the iron won’t heat up at all. We love this iron and hope that this issue can be fixed.
Hi there, thanks for your message. That doesn't sound right indeed. We'd gladly have a look at that. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on 1300 363 391 (AU) or 0800 658 224 (NZ). Kind regards, The Philips Australia Team
Why is my descale button flashing on and off
Hi Sina, Thank you for your query about your PerfectCare Aqua! When your descale button (or the De-Calc light) is flashing, then, it is high time for you to descale your appliance. This helps to prolong the lifetime of the appliance and optimise the ironing performance. Please follow the instructions from page 5 of this user manual (Section: Descaling the Appliance): https://www.download.p4c.philips.com/files/g/gc8642_20/gc8642_20_dfu_eng.pdf?_ga=2.29595452.2013428489.1600168361-908297860.1588732995
Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
Hi, I’m from Malaysia, my Philips iron, stem is continuously coming out, even though press d button, Any ideas? tq
Hi Kantha, We appreciate the effort of sharing this with us. We would gladly suggest you to give us a call through the contact details below, so we can assist you with your concern. Please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST. Wishing you all the best.
Kind regards, The Philips Australia Team
Hi.. i am sayme from malaysia. my gc 8635 is not steaming. I suspect the water pump problem. It is hard to find pump for this model in shopee or lazada. can i change water pump with different model? ie, gc 8625? Tq for your reply
Hi there Sayme, Thank you for reaching out to us and we're sorry to hear you have a problem with the PerfectCare Aqua. We advise you reach out to our local team in Malaysia. You can do so at 1800 880 180 from Mondays to Fridays 09:00 am - 06:00 pm, or on Saturdays: 09:00 am - 01:00 pm. They will be more than happy to help you out
Kind regard, The Philips Australia Team
How to clean the water tank that has built up mold. Wife left water in the tank to long. Can I use white vinegar and distilled water with out using the iron?
Thanks for your question here. Generally, we do not recommend putting vinegar inside the water tank. For this, we recommend descaling the appliance. You can do so by filling the water tank with 500ml distilled water and tighten the EASY DE-CALC knob. Press the on/off button to switch on the steam generator and wait for 5 minutes. Then, press the steam trigger and keep it pressed while you iron a piece of thick cloth in a back-and-forth motion for 3 minutes. You can stop cleaning when no more water comes out of the soleplate or when steam starts coming out of the soleplate. Press the on/off button to switch off the steam generator. Let the steam generator cool down for 2 hours. Remove the EASY DE-CALC knob and let the water flow into a cup.
If you need further assistance, please feel free to contact our colleagues directly with these numbers: 1300 363 391 from Monday - Friday: 07:00 am - 07:00 pm EST (AU) or 0800 658 224 from Monday - Friday: 09:00 am - 09:00 pm (NZ). They'll be happy to help!
Kind regards, The Philips Australia Team
my GC8600 is 4 years old all was fine till couple of days ago , when i switch it on it generates steam but all steam escapes from the decal knob even though the knob is tightly screwed please help?
Hi Asif, Thanks for reaching out to us on here about this. We're sorry to hear about the issues you seem to be experiencing as of late, and we'd certainly like to see what could be done. In order to help you best, we think it would be best to reach out to us directly on 1300 363 391 (AU) or 0800 658 224 (NZ). Perhaps it would be a good idea to see if there's any obvious damage to either the knob or where you would put this knob in. Regardless, we do hope this can be sorted out soon.
Kind regards, The Philips Australia Team
why can't I replace the plug on my Phillips perfect care descaler outlet my iron is the phillips perfect care I have done it numerous times before.I replace it but it just spins around. What am I doing wrong after all this time?
Hi there, Thank you for reaching out. We're sorry to hear you PerfectCare steam generator isn't working properly anymore. We would like to see how we can assist you. Please feel free to contact our support team on AU 1300 363 391 or NZ 0800 658 224. Kind regards, The Philips Australia Team
I've had my iron for 7 years now.. been fantastic for me... today the steam stopped coming out.. I turned it off and after 1 hour I turned it on.. waited and the iron was perfect.. after 1 piece of clothing it stopped steaming... help!
Had a similar issue - mine was that the water dispenser was not properly seated on the seal took it out and refitted and started again with no issues
Hi Paula, sorry to hear this and we like to see how we can help. You can get in touch with our colleagues here:
Call us 1300 363 391
Monday - Friday: 07:00 am - 07:00 pm EST
Hope to hear from you.
Kind regards, The Philips Australia Team
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