Qudos Bank Questions & Answers

Hi Bob. Thanks for your enquiry. You are welcome to come into the Mascot branch and one of our friendly staff will be able to assist with opening a Term Deposit for you. The branch's opening hours is 8:30am-5:30pm Mon-Fri.

Kind regards, Jana

Hi Frances, Thanks for your enquiry. We only have one existing branch located in Ascot, QLD. You can deposit cheques at your local Australia Post. You can learn more via our website: external link  Kind regards, Jana

Hi Ernesto, Thank you for your enquiry. To login to your account, you'll need to visit our website qudosbank.com.au. On the top right-hand corner, you can see a button called 'Log In'. You then have to select either the 'Online Banking' or 'RSA' option.

If you need further assistance, please call our contact centre team on 1300 747 747.

Kind regards, Jana

Hi Kerry, Thanks for your enquiry. You can visit one of our local branches to obtain a cheque from your Qudos Bank account. The Qudos Bank cheque is not widely accepted for settlement payments - please check with your conveyancer or solicitor.

If you do need to obtain a bank cheque, you’ll need to supply your Qudos Bank cheque to one of our affiliated Westpac bank branches to have it converted.

Kind regards, Jana

Hi Vernon, Thanks for your question and interest in refinancing to Qudos Bank. Repayments can be made from an external bank account. Please let us know if we can arrange for a Lending Specialist to give you a call to discuss any other questions you might have. Kind regards, Olivia

Hi Rosanna, Our Term Deposit rates are available on our website: external link  We encourage you to send an enquiry directly to our team so they can assist you further: external link  Kind regards, Olivia

Hi Marg, You can call our local Contact Centre team on 1300 747 747 Mon to Fri 7am-7pm (AEST) and Sat 9am-5pm (AEST) or +61 2 9582 3200 if you’re overseas. Kind regards, Olivia

Hi Mel, Thanks for your message. It's great to hear you're considering making the switch to customer-owned banking! Customers can access Bank@Post services at participating Post Offices to withdraw up to $2,000 per day. To locate your nearest participating Australia Post office, please visit the Bank@Post website at external link . For more information about all the ways you can bank with Qudos Bank, please visit external link  Kind regards, Olivia

Hi Judi, You can visit our website at external link . Please let me know if I can assist you further at all. Kind regards, Olivia

QUDOS bank is run for its members. It started as a Qantas staff credit union and is now one of the most respected banks around. You need to research rates of course but in my experience they always have the members interests at heart. They are very helpful on the phone with little to no wait times unlike the ‘big 4’. I’d thoroughly recommend them. Been a member for over 30 years!

Thank you so much Michael. Very much appreciated. My daughter is really busy at work so I'm doing some of the leg work for my daughter.

Hi Anonymous762, Thank you for your message, and we're pleased to hear you are considering joining Qudos Bank! As a customer-owned bank we're proud to say all our customers enjoy banking with no or low fees. Here's an outline of our fees and charges when they are required: external link  We hope to welcome you to Qudos Bank soon, please let me know if there's anything further we can assist you with. Kind regards, Olivia

Thank you very much Olivia! :)

Dear Madam/Sir of Quodos, Please tell me, can you block and cancel a direct debit over the phone, or do you need to visit your nearest branch to do this? Also, when you buy a checkbook, do you visit a branch to pick up your purchased checkbook. or is your checkbook mailed to you?

Regards, Anonymous762

Hi Anonymous762, The easiest way to cancel a direct debit is by contacting the company directly that is direct debiting your account and requesting they cancel the direct debit. Alternatively, we can make the request on your behalf. Please visit this page for more information on how you can switch your accounts to Qudos Bank: external link  When you would like to order a cheque book, please call our customer service team on 1300 747 747 and they will arrange it to be posted to you. Kind regards, Olivia

Dear Madam/ Sir of Quodos bank, Please give me a more accurate response to my first question. My question has not yet been answered clearly and appropriately regarding bank fees. Please tell me, do the tellers and managers decide the bank fees, or is there a followed fee schedule? Yes, I read the fee brochure, but that booklet does not really answer my question. Yes, I read that fees can be waved by bank staff at times in the fee brochure schedule. There was a person on product review, who claimed in a review that he received higher and higher fees every year, then on top of that, over $200 for an annual credit card fee. I do not know if his review is fake or not. Thank you in advance. With Warm Regards, Anonymous762

Hi Anonymous762, We are proudly 100% customer-owned and pleased to offer our customers no to low bank fees on our products. Of the low fees that may be charged, they are set by our Executives and Board, and are followed as per the Fees and Charges brochure. If there is a specific fee you would like more information on, please call us on 1300 747 747 and our local customer service team will be happy to help you. Kind regards, Olivia

To Olivia, Thank you very much. Kind Regards, Anonymous762

Hi Brian, Thanks for your question. Yes, Qudos Bank has an authorised deposit-taking institution (ADI) licence from APRA (https://www.apra.gov.au/register-of-authorised-deposit-taking-institutions). It also has an Australian Financial Services Licence and Australian Credit Licence (238 305). Do let me know if there’s anything further we can assist with. Regards, Olivia

Hi Sam, Thanks for your question. I will forward your question on to our Lending Department and they can respond directly to you. Thanks Peta

Hi Lorraine, So sorry for the delayed reply - I had not seen the notification for your question. Do you still need to speak to a Manager? I can arrange a call back if you wish. Thanks Peta

Hi Caroline, Thanks for your question. In addition to online and digital banking services we have a national branch network. To find out the many ways to bank with us, please visit our website: external link  Kind Regards Peta

Hi Caroline, Firstly, I would like to apologise for the delayed reply - I did not see the notification for your question. We are not an exclusively online bank, although we have online banking available. We also have an Australian based call center, a network of branches across Australia as well as other banking options such as Bank@post. Once again, I apologise for not responding sooner. If you would like to learn more about us and ease of banking, please feel free to visit our website - external link  Thanks Peta

Too long to answer

Hi Lois, Our Bonus Saver is an online savings account that's ideal if you're looking for a great interest rate on your savings and don't need to access your account for your everyday spending. Currently, you can earn up to 1.35% pa on your savings when you make no withdrawals in any calendar month. Kind regards, Olivia

Maybe the bigger banks don’t want you to know that there are better rates out there???

Hi Sam, thanks for your question. If you’ve made a transfer from your Qudos Bank account to an external bank account it should appear on the next business day pending the receiving institutions processing times, however in some circumstances it can take up to 2-3 business days. If making a transfer on a weekend or public holiday please expect to allow additional processing time. Regards, Qudos Bank